The expectation towards Support is always growing - in line with the expectation towards IT to be better and better regarding Time to Value.
SAP helps the Customers´ IT and LoB through the Control Center Concept. the "Support without Incidences Project" and further preventive Enterprise Support Services, and last but not least E2E Embedded Support Services through SAP Active Embedded and SAP MaxAttention.
Based on these three pillars, Support for Innovation is a challenge that IT, LoBs and SAP can master.
This ia an evolution of the previous presentation for the HANA Community in Spain.
3. Innovation on SAP PLATFORM
E2E from Fiori to HANA
Build Ecosystem
24x7x365 for companies that represent
big “chunk” of global GDP
Time to Value
Application interwoven w/ database
Different Deployment Scenarios
14. SAP Support for Innovation
Fastest Time to Value for YOUR business
1. ONE Support
For all SAP Products and any Deployment Option
2. SAP Control Center Concept:
Innovation, Operations and Mission Control Center
3. Support w/o Incidents:
Enablement, Prevention, Mitigation
4. E2E Embedded Support for Innovation:
team-up & committed for joined success
from ideation to early value realization,