1. BEVERLY A. FICK
567 Lorren Way
Livermore, CA 94550
Cell: (925) 321-8637
ba_fick@yahoo.ca
Accomplished healthcare Chief Nurse Executive/ Clinical Operations Officer with a record of building
high performing clinical leadership teams and raising levels of employee engagement.
Broad experience in strategic initiatives with measureable outcomes in cost containment, increased
productivity, revenue cycle enhancement, and improved patient experience scores.
Demonstrated success in leadership development with exceptional interpersonal and team building skills
Previous and current experience with the Studer Model.
Experience in Medical-Surgical Hospital Management, Quality Improvement and Accreditation, Clinical
and Operational Psychiatric Services, Ambulatory Care Services, DepartmentalBudgets, and Hospital
Operations.
PROFESSIONAL EXPERIENCE
San Mateo Medical Center, San Mateo, CA December 2015 - present
Contracted by CNO to analyze the current practice framework for nurses at SMMC. Also, to
identify what leadership actions will be required to achieve the desired outcomes within the
context of that framework.
Seton Medical Center, Daly City, CA August 2011 – October 2015
Acute care 357 bed hospital with services to include cardiology, GI, nephrology, neurology,
oncology,surgery, OB,and emergency medicine. Top ranked STEMI program as well as Stroke
Certified. Surgery specialties to include open heart and orthopedics and spine. Total FTEs at this facility
+800.
Seton Coastside, Moss Beach,CA
Skilled nursing facility with116 skilled beds, 5 acute care beds,standby Emergency Department.
Outpatient services to include: rehabilitation services, laboratory services, and radiology. Responsible for
all areas with 400+FTEs.
Chief Nurse Executive/ Clinical Operations Officer / VP Patient Care Services/Administrative
Director of Nursing Operations/Nurse Manager
Report to the Chief Executive Officer (CEO); As CNE,responsible for all clinical service lines to include
outpatient and ancillary services. Previously, as an Administrative Director responsible for: Emergency
Room, ICU, CCU,ICC, Subacute Unit, Outpatient Woundcare Clinic, Administrative Nursing Office
(transporters,Nursing Supervisors, Staffing Clerks, Administrative Assistants) Responsible
as a Nurse Manager for one established unit with over 80 Associates. Participate in educational planning
and quality improvement initiatives as well as all hiring and disciplining of staff. Assist in the planning,
development and implementation of the departmental budgets to include ancillary and outpatient services.
Drove initiative to open the ICC(observation) unit.
Policy and procedures of all aspects of care delivery to include scope of practice
IT development – outpatient assessment development
Speaking with physician groups to both communicate the criteria of the admission into the ICC as
well as establish a feedback loop to address questions and concerns
Hiring all RN staff to be educated and ready for the opening anticipated February, 2012(opened
March 2012
Meeting with all Ancillary Directors to establish services to include:

2. Lab, Radiology, Spiritual services,EVS, Engineering, Cardiac Cath Lab, ED, Administrative
Nurse Supervisors, Nurse Managers
Key Accomplishments:
Significant improvement in the overall inpatient and outpatient productivity budgets as well as operations
in general (mid-year better than expected budget overall)
Initiated “lean” processes in outpatient areas with effective changes made to registration processes.
Leadership program development for charge nurses and mangers/directors as initiated 2012.
Significant improvement in the budget of the Subacute Unit to include a decrease in cost as well as
overtime hours
House-wide lead for the development of the Lift Legislation
Quality Projects to include: CAUTI and VAP
Member of the Expectations Team and Lead of the Compassion Group%
Assisted with the development of a patient experience program with an increase in HCAHP scores from
30% to 84%
Primary contact for VP of HR when dealing with employee/disciplinary issues as well as a key
representative for union negotiations for SEIU and CNA
Work directly with the VP of IT and informatics programmers – assisting with software build for nursing
documentation. Currently in Phase II of build with focus on meaningful use of eMAR and eVAR.
Kindred Hospital, San Leandro, CA June 2008 – July 2011
Acute care 99-bed hospital that is a regional referralcenter specializing in the management of medically
complex, resource-intensive patients requiring extended stays; facility serves all of northern and central
CA and is recognized as a center of excellence in the treatment of this medically fragile patient group.
NURSE MANAGER (directly responsible for all nursing personnel employed)
Reporting to the Chief Clinical Officer; Responsible for over 180 FTE's (i.e., nursing staff to include
supervisors, RNs, LVNs,CNAs and Unit Clerks); Involved with all hiring and disciplining of staff with
nursing supervisors and the supervisors participating in corrective actions as well; Participate in
educational planning and implementation; Assist in the planning, development and implementation of the
departmental budget; Currently being mentored by the CCO and CEO with special interest in working
with CFO on budgetary issues; Active participant in union negotiations and developing strategies with
the leadership team (CFO,CEO, CCO) for contract negotiations; Assisted with the policy and procedure
development of an Ambassador Program; Serve as a lead in patient satisfaction initiatives utilizing the
Studer Model; Responsible for the development and implementation of audits; Active member of the
interdisciplinary meetings (e.g., Special Care,Pharmacy/Nutrition Therapeutics, Infectious Disease,
Policy and Procedure,Quality Council, Wound and Surgical Committee, and Medical Executive
Committee)
Key Accomplishments:
 Established and led the development, implementation and auditing of a Rapid Response Team
(RRT); initial positive outcomes revealed the following: fewer CODES on the Med/Surg floors
and earlier interventions resulting in fewer CODES.
 Established the "Brown Bag" lunches program; started this program in response to
nursing staff asking for more continuing education with CEU's.
 Assisted in the redesigned format and structure for one of the Med/Surg floors making it
a "High Acuity Unit"-an interdisciplinary approach to deal with teambuilding principles.
 Lead RAPIT action teams to analyze clinical issues that affect quality of care and has
resulted in more accurately delivered care with improvements in documentation.
 Participated in a successful JCAHO surveys as well as CA State Department visits
 Assisted with the development and structure of a Service Excellence program which
awarded "Stars" for performance excellence from peers
 Kept staff turnover rate (< 12%) and have not utilized travelers
 Established a leadership development program for the nursing supervisors and charge
nurses.
 Assist in the redesign of the wound care program (i.e., team transition from one direct care
provider to consultant role to the nursing staff, and documentation from paper to electronic).

3. Lakeview Christian Home, Carlsbad, NM September 2004 – September 2005
DIRECTOR OF NURSING
Reported to the Administrator and to the organization CEO; Responsible for approximately 100
healthcare staff; Recognized “point person” for accreditation team; actively prepared for accreditation;
Member of administrative team dealing with cost / budgeting issues; Served as liaison for physicians
entering the facility; Strengthened relationship between facility and Medical Director; Dealt with
ombudsman with cases where staff were suspected of abuse; Strengthened and broadened in-service
materials for staff of all levels of care; Clinical liaison with the hospital to assist with a smoother
admission process; Participated in training related to quality of care and customer service; Developed the
nursing staff with monthly meetings/in-services; Collaborated with facility Administrator in areas of
quality control.
Key Accomplishments:
 Redesigned wound care protocols and procedures for improved regulatory compliance
 Implemented new admission procedure for acute care facility to LTC/skilled units
 Strengthened and broadened in-service materials for staff of all levels of care
 Provided more visibility to the facility by participating in community events
 Strengthened relationships between acute care facility and MD offices by meeting with persons in
power positions
 Provided teaching labs for nursing students
 Assigned as point person to deal with conflict management
Native American Air Ambulance, Albuquerque, NM December 2000 – June 2001
CLINICAL FLIGHT COORDINATOR
Reported directly to the CEO; Hired all personnel for flight service to include approximately 12 RN's and
paramedics; Budgeted for all aspects of operations except pilot/aircraft related interests; Contacted
regulatory agencies to ensure compliance when delivering care to include the handling of hazardous waste
and pharmacy compliance with all medications; Held team meetings and in-services for the flight team;
Acted as liaison person for facilities entered (i.e., hospitals and airports).
Key Accomplishments:
 Redesigned Paperwork from AZ system to NM system (e.g., all compliance, quality
control, record keeping, and patient flow charts)
 Established base operation for AZ flight company in NM
 Recognized as the most effective Manager, after 6-months, by corporate office for achieving the
fastest clientele growth, highest staff morale and most hours logged for flights as a team
PUENTES, Carlsbad, NM Oct. 1992 – May 2000
PRINCIPAL/OWNER (CONSULTINGCOMPANY)
Developed programs designed to assist in strategic planning, management and personnel development
and conflict resolution; Clients included Hospitals, MD offices, government agencies, maquiladoras and
engineering firms.
University NM Hospital, Psychiatry Albuquerque, NM October 1991 – August 1992
COORDINATOR,(2 Pharmacokinetic Psychiatric Research Studies)
Reported to the Department Head of Psychiatry; Hired 4 staff for implementation of programs; Acted as
liaison for the Department to educate other departments on existence of program; Recruited participants
by writing articles and ads; Trained all staff.
Key Accomplishments:
 Established research division for the Department of Psychiatry
 Established quality control measures for each study in conjunction with pharmaceutical
representatives
 Collaborated with delivery systems to ensure delivery of all specimens occurred within necessary
guidelines
University of New Mexico Hospital Albuquerque, NM June 1990 – 1992

4. PSYCHIATRIC CONSULTATION AND LIAISON SERVICES
Reported to the Department Head of Psychiatry; Evaluated patients for diagnostic/appropriate follow-up
psychiatric care; Worked in conjunction with a Psychiatrist to establish a consultation service with
another private hospital; Educated staff in various acute care areas as to the benefit of psychiatric
consultations in the acute care setting.
Key Accomplishments:
 Assisted with patient outcomes as patients were properly assessed for their psychiatric needs
 Acted as liaison between acute care medical facilities and mental health clinics
University of New Mexico, M.H. & Retardation Albuquerque, NM April 1985 – March 1986
CHARGE RN for above institution in locked adult psychiatric unit.
Managed staff and supervised treatment of patients; Assisted the Manager in staff development.
University New Mexico Hospital, Psych. ER. Albuquerque, NM October 1984 – March 1985
CHARGE RN & PSYCHIATRIC RESIDENT PRECEPTOR
Preceptor to psychiatric and family practice residents in the Psychiatric ER setting.
CHARGE RN & PSYCHIATRIC RESIDENT PRECEPTOR
Charge nurse of entire facility evening and night shifts to include inpatient Geriatric-Psych, locked
adolescent and locked adult care areas; Responsible for 24-30 healthcare staff; Acting Nurse Manager
when manager not at facility; Interviewed, evaluated and recommended treatment for acutely troubled
mentally ill patients.
Vista Sandia Hospital Albuquerque, NM October 1984 – March 1985
NURSE MANAGER, Inpatient Adolescent Psychiatric Unit
Reported to the Director of Nursing and the Medical Director in this full service acute care hospital;
Supervised all staff in the unit (i.e., 4 healthcare staff on duty each shift); In-serviced staff on policies and
procedures for the unit; Collaborated with staff and private MD's working on unit; Educated and
mentored staff,particularly when dealing with difficult situations; Provided direct care to clientele.
Key Accomplishments:
 Established and designed 20-bed unit for the hospital
 Assisted in the development of criteria for admission
SAMS, Honduras February 1982 – June 1982
RN CONSULTANT
(Provided Emergency and Maternal Child care programs similar to those in Africa)
Reported directly to the CEO for an organization based in the U.S.; Contracted a pilot to fly medications
from the U.S. to Honduras; Hired a lab technician to train myself and staff basic lab procedures;
Purchased clinic equipment; In-serviced local villagers on the services available; Supervised and trained
all staff and volunteers-total of 15 personnel; Interviewed a clinic manager once the clinic was
established; Translated for healthcare personnel from the U.S. while working in the mountains of
Honduras (mobile clinic).
Key Accomplishments:
 Opened the physical plant (Clinic) and designed the work areas
 Developed health talks which were delivered in the clinic and communities
 Contracted U.S. Doctors' and DDS’ to assist in surgeries and tooth extractions
Tri-County Public Health Program, Denver, CO October 1980 – September 1981
RN CONSULTANT
(Newly funded program; collaboration between Social Services and the Department of Health); Reported
to the Director of Nursing for the Tri-County Public Health Program; Established nursing role within the
crisis intervention team; Supervised 14 home health aides working with geriatric abuse and neglect cases
Trained home health aides to recognize child abuse and neglect; Trained Social Workers on the physical
aspects of child abuse and neglect; Participated in court cases as an expert witness.
Migrant Health, Alamosa, CO June – September 1980
TITLE I RN, (Contract/Summer)

5. Established Summer School Health Program for 300 children of migrant field workers; Developed a plan
of care that was preventive in nature and comprehensive in scope; Initiated a screening program;
Developed curriculum for health education in the classroom; Supervised 2 health aides; Established
training programs; Collaborated with legal aid workers; Taught health courses in the school; Delivered
direct health care; including emergency care; Established and staffed evening adult clinics for migrant
workers.
World Health Organization (WHO) August 1978 – July 1979
Peace Corps Liberia, West Africa
RN – Established a mobile healthcare clinic (WHO pilot project); Reported to the Regional Director of
WHO (resided in Kenya); Acted as liaison between medicine men and women of African / tribal
origination and the concept of Western medicine; Hired and trained 30 staff members for this mobile
clinic from 3 different tribes; Performed training sessions for the clinic staff regarding basic health care
skills, the concept of disease from a Western perspective,disease processes such as leprosy, tuberculosis,
malaria, poisonous bites and diseases of the GI tract as well as the mechanics of driving and maintaining a
vehicle (used for the clinic); Provided in-services for clinic staff; developed team meetings; Mediated
between tribal members; Acted as liaison between the villagers and government officials; Worked
collaboratively with government officials to obtain necessary clinic supplies.
Key Accomplishments:
 Developed a World Health Pilot Project from its conceptual beginning
 Wrote a program for WHO on how to design and operationalize a clinic in the bush
 Taught English as a second language
TEACHING EXPERIENCE
TVI Main Campus-Nursing Department, Albuquerque, NM Jan. 1992 – May 1992
CLINICAL NURSING INSTRUCTOR – PART-TIME
ACADEMIC PREPARATION & CERTIFICATIONS
Masters Degree in Administration with Minor in Counseling
Completed at Webster’s University, 1993
Master's Level Coursework in Nursing & Latin American Studies:
Completed coursework at University of New Mexico for dual master’s degree in nursing and Latin
American studies from 1991 to 1993 (thesis not completed).
Baccalaureate in Nursing
Completed at Mankato State University, 1978
President of the Student Nurse Association for two years
Student Speaker for graduation ceremonies
Student Senate Representative for two years
Student researcher and informal lobbyist at the State Capitol (specializing in healthcare legislation)
Critical Care Courses - University of New Mexico in both newborn and adult ICU
July 2000 and March-May 2003
CIDOC Language School
Cuernavaca,Mexico
March – May 1980
Achieved working knowledge of Spanish

6. STAFF/TRAVEL NURSE EXPERIENCE
Kern Medical Center Children’s Hospital Minneapolis
Bakersfield, CA Minneapolis, MN 55404
January 2008– June 2008 June 2007– December 2007
NICU travel nurse direct patient care NICU travel nurse direct patient care
Presbyterian Hospital Procel Corporation
Albuquerque, NM 87106 Hermosa Beach,CA
August 2006 – June 2007 January 2006 – July 2006
NICU travel nurse direct patient care NICU per diem/patient care at hospitals
Kern Medical Center The Sick Children’s Hospital
Bakersfield, CA Toronto, ON
October 2005– January 2006 April 2004 – August 2004
NICU travel nurse direct patient care NICU – staff RN
Kern Medical Center Presbyterian Hospital
Bakersfield, CA Albuquerque, NM 87106
October 2003– January 2004 June 2003 – October 2003
NICU travel nurse direct patient care PICU – staff RN
University ofNewMexico Hospital Yale/Greenwich Hospitals
Albuquerque, NM 87106 Greenwich, CT 06830
December 2002 – May 2003 August 2002 – November 2002
Trauma/Surgical/Burn Adult ICU –RN NICU travel nurse direct patient care
UCLA – Mattel Children’s Hospital Presbyterian Hospital
Los Angeles, CA 90095 Albuquerque, NM 87106
(310) 825 9135 (505) 841 1090
January 2002 – July 2002 March 2001 – November 2001
NICU – staff RN NICU – staff RN
Medflight Air Ambulance Saint Vincent Hospital
Albuquerque, NM 87102 Santa Fe, NM 87505
August 2001 – September 2003 December 2000 – February 2001
Flight nurse for clients, newborn–adult in age ER – staff RN
Southwest Air Ambulance University ofNM Children’s Hospital
Las Cruces,NM Albuquerque, NM 87106
September 2000 – December 2000 July 2000 – November 2000
Flight nurse working on-call basis NICU – staff RN

7. Denver General Hospital University ofColorado Hospital
Denver, CO 80204 Denver, CO 80262
June 1982 – September 1984 August 1979 – March 1980
All ICU areas as staffRN–Charge Well-born and Level II Nursery–staffRN