Since long Businesses and Enterprises have been looking for a solution to Enterprise Collaboration needs. Well, the good news is, the solution has been found, in Salesforce Chatter. In this and subsequent posts, we will discover why Salesforce Chatter is the answer to all Enterprise Collaboration needs. Also, it is like icing on the cake if a Collaboration Tool like Chatter gets the right Governance techniques. In our posts, we will also highlight the need for Governing Chatter.

1. An introduction to Salesforce Chatter and methods of Chatter
Governance

2. Presentation Flow
1) The Need For Collaboration
2) An Introduction To Salesforce Chatter
a) How different teams across the Organization benefit from Salesforce
Chatter?
b) Advantages of Chatter over other Communication mechanisms
3) Chatter Governance – The right way to use Chatter
a) Why Governance of Chatter is important ?
4) About Secure Chatter
5) Join Our Journey To The Centre Of Governance
6) Thank You !

3. The Need For
Collaboration

4. The Need For Collaboration
As Companies aim to succeed and evolve in the fast paced Social Media driven
world, Collaborating effectively with their internal and external stakeholders
becomes the make or break difference between success and failure.
The old paradigm for Collaboration that people need to be effective
communicators to Collaborate internally has been replaced by the new state of
affairs where Companies need to be Collaborating and Communicating outside
the periphery of the Company.
Since ages Business Community has a pre-conceived notion that only the Sales
and Marketing teams need Communication tools to aid their Marketing Strategy.
But it is high time Companies need to realize that Communication with and within
other sections of the Organization, like the Project Implementation Team, Audit
team, Governance team, etc... is also very significant.
Corporate Communication has to be safe and Secure and at the same time it
should also be accessible in real-time through any device.

5. An Introduction To
Salesforce Chatter

6. An Introduction To Salesforce Chatter
In this and related Confident Now Series we explore a phenomenal
technology from our partner Salesforce.com called Chatter!
Salesforce Chatter brings you a proficient and cost-effective
approach to official Communication.
Built on the Salesforce1 Platform, Chatter is the Enterprise Social
Network that permits teams to take action and Collaborate like never
before via any device, from any where and at any time.

7. How Different Teams Across The Organization
Benefit From Salesforce Chatter
There are many diverse teams functioning in an Organization and Collaboration
within these highly dynamic teams is of utmost importance.
• As an instance ,for IT Governance Team, it is imperative to convey the
functionality and services parallel to the existing and predefined needs of the
Organization in order to achieve it’s goal. Salesforce Chatter aids these
dynamic IT Governance Teams to carry out their processes smoothly.
• Moreover, in any Organization, Internal Auditors are given access to important
Business Information and they have to navigate through these in a reliable way as
they have to be concerned about the Safety and Security of the data.
• Also, in the Contemporary Business Market,a GRC (Governance, Risk,
Compliance) team is an important component of any successful Business.
A GRC team has to Collaborate effectively and efficiently with the Senior
Management on a regular basis and hence a competent Collaboration Tool
proves to be a boon for them.

8. How Different Teams Across The Organization
Benefit From Salesforce Chatter
Salesforce Chatter is the answer for all the Communication needs of all the afore
mentoined teams with it’s features like
• Chatter Messenger
• Chatter Profiles
• Chatter Topics
• Chatter Feeds
• Chatter Group
• Chatter Files
• Chatter Desktop
• Chatter Mobile
and so on
Our teams and experts at Confident Governance and EnCrisp ,across two
continents and multiple offices, have achieved optimum results by
leveraging Chatter.

10. Advantages Of Chatter Over Other
Communication Mechanisms
Chatter has an edge over other conventional Enterprise Communication
Applications.
• Chatter has an advantage of Security, Sharing Model, and Reliability
of largest Cloud application platform in the world used by Salesforce.com
• Collaboration occurs in a Business perspective. Users can Collaborate around
explicit Business circumstances, as characterized in Salesforce CRM by
Opportunities, Accounts, and Cases.
• Chatter is developed on the Force.com platform, so Customers, Developers,
and Partners can influence Feeds, Profiles, and Updates without any complex
processes.

11. Chatter Governance – The right way to
use Chatter

12. Why Governance Of Chatter Is Important ?
It is now obvious that Salesforce Chatter gives great momentum to an Enterprise in
it’s Strategry for profit and it is here to stay.
But, unregulated use of Chatter can subject a regulated company to Compliance
Risks related to the preservation and oversight of all messages entering and leaving
the organization. Companies face the impending question of ‘how to archive,
retrieve and then analyze information in the collaborative CRM?’
If Chatter is supplemented with a comprehensive Governance solution, it can aid
the company keep hold of the following
• File attachments on posts and comments
• Website links on posts
• Posts and messages between employees, partners and customers
• Private messages
• Polls associated with the posts
• Shares

13. If you have finally come under the spell of all the Chatter features, but worried
about Security, relax.As Chatter is built on the Force.com platform, it benefits
from all Salesforce Security features.
Additionally, we have designed a smart Governance Tool
for Chatter called Secure Chatter, to ensure Information Safety in your
Organization.

14. About Secure Chatter

15. Secure Monitoring Archiving and Trustworthy
(SMART)Chatter
SMART for Chatter is your Final stop to solve Regulatory Compliance and Secure
Monitoring problems in Chatter.
It is developed with the motto “Maximum Collaboration Minimum Risk”.
With Secure Chatter you can
• Secure Policy based Monitoring and Archiving to create Preventive and Detective
controls around Chatter
• Enforce Regulatory Compliance via Monitoring and Data Retention Policies for
Groups, Individuals and selected Targets.

16. Secure Chatter contd…
• Create multiple unique levels of Secure monitoring,Auditing and Archiving Data
Retention Chatter Policies for Groups, Individuals and selected Targets.
• Facilitate not only Archiving and Detective controls but full Preventive controls
leveraging the unique SocialGRC platform.
• Get detailed Audit and Archiving information using Secure Monitor keywords
powered by Dashboard and Reports
• Execute Preventive restricted Blocking of posts in Post Content, File Content, Link
Url, File type and File extension
• Get unique Business and Audit driven Compliance Dashboards and Reports

17. Secure Chatter contd…
• Policy based Secure Monitoring allows specific Compliance and Security
related keywords to be aggregated and used across the Policy Domains for
control of Compliance and Proactive measures for Trustworthy Chatter.
• The Audit and Archive trail not only facilitates view of monitoring the keywords
but also tracking all posts which is present in Audit thus enabling e-discovery
and Retention Compliance.
See what our Customers have to say about Secure Chatter, here.

18. Join Our Journey To The Centre Of
Governance
With all of the Salesforce Chatter features, partner with us for CG Secure
Chatter which is a more Secure way to Collaborate within your Organization.
Visit our appexchange listing for more details.
http://bit.ly/confidentg
http://bit.ly/SocialGRC
http://bit.ly/SecureChatter

19. Join Our Journey To The Centre Of
Follow us on Twitter
Governance
@confidentgovern , @bbhagat , @EnCrispGRC
Like us on Facebook
/ConfidentGovernance, /EnCrisp
Visit us at
www.confidentgovernance.com, www.encrisp.com