Next Generation AIOps and Digital Experience Management Product Company that provides end-to-end monitoring of customer experience across web and mobile apps. The product called appNeura provides real-time insights into performance issues such as slow load times, crashes, and poor user experience across different devices and networks. This helps developers, IT managers and business owners identify problems and continuously improve the digital experience for customers.

1. Monitor | Manage | Improve
See the big picture of your Customer- Experience Landscape. Stay ahead of the game.
Introducing
Next Generation AIOps and Digital Experience Management Product Company

2. Digital Experience Monitoring Products
Mobile end user
experience
Real User
Monitoring
Browser end user
experience
Real User
Monitoring
Synthetic
Transaction Monitor
Released SaaS + enterprise
appNeura Overall Portfolio

3. The challenges faced by Businesses using Digital
1 in 4 visitors would abandon a website if it takes
more than 4 seconds to load
48% of users feel frustrated when on sites that are
poorly optimized
51% users complain on social media about poor user
experiences

4. appNeura is an AIOps based,
Digital Experience Monitoring
(DEM) product, that provides
end to end actionable insights
from Web and Mobile apps to
Developers, IT/Ops managers,
CIOs, Business Owners and
Product Owners
Built by Avekshaa, the leader in
performance engineering
solutions, based on their deep
expertise and experience in
providing solutions to large
Finance Services, Telco, Public
Services and Media clients

5. • Poor download
• Application Crashing
• Slow response
• Transaction failing
• Heavy applications slowing down
entire system
• Network volatility
• Application adaptability to
multiple platforms.
• Consumption of resources
• Understanding the real issues of
end user
• Understanding user journey on
the applications.
• Application behaviors under
various conditions & geographies.
• Tracing the issue to last mile.
• Actionable insights to fix the
problem
• Continuous improvement in end
user experience.
What are customer
(End user) pain points
Challenges for Companies
Providing Business Applications

6. Customer Experience/ DEM Product
(Customer Experience Digital Insights)
• appNeura Customer Experience Digital Insights product helps in
Monitoring - Managing- and - Improving the actual performance
levels experienced by the end-customer across all kind of devices
and geographies.
• Benefits:
– Provides complete customer experience insight on variety of devices and
geographies
– Helps in identification of most vulnerable devices or networks
– Helps in pro-active prevention of issues through predictive analytics
– Provides useful insights to improve end-customer experience
– Customer experience SLA’s monitoring and improvement
– Enables delivery of Digital ready applications and extract value from the Digital
initiatives

7. Performance Excellence Assured
Data Center
4G LTE
3G
Leased line
High
bandwidth
Low bandwidth
Different devices
Agency/Direct sales Bank
Partners/e-commerce
Channels
Different Branch/Store
geo-locations
Varying Network
bandwidths
Datacenter
Different OS/
application versions
Performance insights across the cross-section of these variables in addition to data center monitoring is
necessary to avoid Unhappy customers, impact on business and management escalations
X
X
X
X X
X X
appNeura Product – Mobile Apps

8. Performance Excellence Assured
Data Center
Bank
Various Social
channels
Different Branch/Store
geo-locations
Datacenter
X
X
X X
appNeura Browser product
Different Devices

9. Performance Excellence Assured
Overall view and appNeura DEM Integration
with Application
Users with Browsers
Internet
Applications under monitoring
Cloud hosted appNeura
Customer Experience Servers + Analytics
Internet
Developers and
Operations monitoring
the customer data
Customers performance experience
data accessed by IT teams
A
B
Easy integration with the host system & App.
Easy provisioning. Minimal over-head on host
and device.
Light weight agents.
Java Script insertion In pages for
monitoring
Comprehensive
Reporting
Web App Db & Others
C
A User accessing the digital website
B Customer performance data sent over appNeura
server
C
Users with Android, iOS devices
(integrated with appNeura SDK’s)
A
B

10. Integrations with 3rd Party tools -
Collaboration
Email HipChat Slack Moxtra
Victorops PagerDuty Opsgenie

11. Integrations with 3rd Party tools -Ticketing
Jira Asana FreshDesk

12. Supported Technologies

13. Synthetic Monitoring Product
• appNeura Synthetic Monitoring product helps in Monitoring -
Managing- and - Improving the availability and performance
by synthetically ( using Bots) generating transactions for web
products
• Benefits:
– Helps in understanding performance levels even under no load conditions
– Provides complete customer experience insight on variety of devices and
from various geographies
– Provides useful insights to improve availability of the services
– Enables SLA management of Digital ready applications by proactively
monitoring the service availability and performance

14. Synthetic monitoring - Features
• Recording transactions/pages from any web site ( web access
from a browser)
• Auto/Manual transaction generation
• Monitoring PC level/branch level/ region level transaction
performance
• User configurable time settings for transaction generation
• Cloud hosted / enterprise hosted dashboard

15. Enterprise Data Center
Branch office
(Bangalore)
Branch office (Chennai)
Load
balancer
Web servers
App servers
Branch office
Synthetic Monitoring – Typical Use case
Script/transaction
recording
Script Download
Script Download
Script Download
Auto / Manual
Transaction generation
Auto transaction generation User Configurable transaction generation
Manual transaction generation Branch level Response time
Region level response time Errors In transaction
Auto / Manual
Transaction generation
Auto / Manual
Transaction generation

16. Synthetic Monitoring

17. Synthetic Monitoring

18. Synthetic Monitoring

19. appNeuraRUM - web application
2/11/2020 appNeura confidential Document
19

20. appNeuraRUM- Web application

21. Gives details of sequence of pages accessed by user and his journey, For every page we
can measure response time, bounce rate and exit rate
appNeuraRUM – web application

22. Machine learning based clustering applied to identify the users , who are in passive zone,
helps to convert them from Passive users to promoters( NPS methodology)
appNeuraRUM- web app

23. appNeuraRUM- Mobile App

24. appNeuraRUM- Mobile App

25. appNeuraRUM- Devices and crashes

26. Thank you