Professional telephone skills training for customer service, inside sales, technical support, sales support, customer support.

1. 513-227-9037
Info@LandmarkExperience.com
Do your employees sound professional on the phone?
Has this happened to you?
● You call a business and someone answers, “Hello,” without identifying the business
or themselves?
● You’re told to hold rather than being asked?
● The person you’re calling is out of the office but their voice mail offers no clue?
● Someone sends you an email when a phone call would have been more efficient?
● So-and-so never answers their phone?
● You have to replay a voice mail repeatedly just to get the caller’s call-back number?
The Telephone is not new but ...
The telephone has been around for more than 130 years and despite new technologies,
the phone remains a crucial tool in business communications. The manner with which
your employees communicate with customers is vitally important to your business. Yet many businesses
assume their employees already know basic, professional telephone skills. Not so! They're not born with it.
Take your phone team from good to GREAT with the:
Landmark Experience Telephone Skills Workshop
“Delivering Telephone Service Excellence”
Learn More
Photo courtesy of FreeDigitalPhotos.net

2. 513-227-9037
Info@LandmarkExperience.com
Landmark Experience Telephone Skills Workshop
“Delivering Telephone Service Excellence”
This 2-hour employee workshop consists of presentation, classroom discussion, group
activities and role plays. Get your team out of their comfort zone, reveal bad habits and
give your staff the tools for professional telephone skills.
Your Business Gets Immediate Benefits
Your customers will benefit from a highly professional and personalized customer
experience. Workshop participants will have a clear understanding of how to deliver
excellent service over the telephone. They’ll also understand why these skills are so
important to your brand experience, to their individual role in the business and to
building customer rapport and loyalty. “Delivering Telephone Service Excellence”
will make sure employees always put their best “voice” forward!
Employees Will Learn:
● How the telephone experience impacts the overall customer experience.
● Proactive listening skills and knowing their audience.
● Etiquette and wording - what to say and what not to say.
● Optimal speech habits.
● Anatomy of a call - opening, closing, and call control.
● Asking effective open and closed questions.
● Hold and transfer best practices.
● Advancing the call to a positive outcome.
● Professional voice mail messages and greetings.
● Turning complaint calls into loyal customers.
Ready to get started? To schedule your Landmark Experience Telephone Skills Workshop, send an email to
Info@LandmarkExperience.com with “Phone Skills” in the subject line or simply call (513) 227-9037.
Photo courtesy of FreeDigitalPhotos.net