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The #1 trend for 2019 is the need for
organizations to change the way people learn.
- Deloitte’s 2019 Global Human Capital Trends
But employee training is not effective in
a one-size-fits-all approach….
What are the nine characteristics?What are the nine characteristics?
Nine Characteristics
Effective Program
Management
Needs
Assessment/Skill Gaps
Alignment Goals and Metrics Leadership Buy-in
Relevancy Creativity Marketing and
Communication
Post-Training
Reinforcement
Step 1
Effective Program Management
Effective Program Management
Champion of Learning = Program Manager
Meet “Bob”
• Be invested
• Communicate with the right people
• Know your company
• Be curious
• Know the training industry
• Communicate
• Problem solving
• Know vendors
• Form partnerships
• Leadership
Step 2
Needs Assessment/ Skill Gaps
Interviews with employees Internal Surveys External Surveys
“Could you please fill out our
survey to let us
know how we did?”
Skill Gaps =
The established IDEAL performance
The analyzed CURRENT performance
Step 3
Alignment
Five critical practices that separate great
training organizations from others:
1. Adapting training to an organization’s unique business culture
2. Customizing training to meet the organization’s needs
3. Establishing agreed upon business objectives
4. Defining performance success metrics
5. Developing consultative partnerships with clients
Step 4
Goals and Metrics
Goals and Metrics
• A goal acts as a source of inspiration and a sense of
objective that is shared by the whole team.
• A milestone is an action or achievement necessary to show
progress toward a goal.
Measurement
• Schedule time to monitor, analyze, and review progress
towards goals on a regular basis. Allows for agility.
• Keep it visible
• Share your goals
• Discuss your goals
• Progress measurement
Step 5
Leadership Buy-in
Leadership Buy-in
“Topics such as inclusion, fairness, social
responsibility, understanding the role of
automation, and leading in a network, were
not part of the manifesto a decade ago.”
– Deloitte’s 2019 Global Human Capital Report
Leadership Buy-in
Top-Down Approach
=
Supporter & Active promoter
Step 6
Relevancy
How can you make content relevant?
MICROLEARNING
EASILY APPLICABLEENTERTAINING
ADAPTABLE AND DIVERSE
Step 7
Creativity
Client example:
Step 8
Marketing and Communication
INVITE AGENDA
ENTERTAINMENTFOOD & PRIZES
Step 9
Post-Training Reinforcement
The Forgetting Curve
Needs
Assessment/Skill Gaps
Alignment Goals and Metrics Leadership Buy-in
Relevancy Creativity Marketing and
Communication
Post-Training
Reinforcement
Effective Program
Management
Key Takeaways
• Find or become a champion for learning at your
organization - like Bob!
• A successful training program reaches learners at the right
time and place, to increase utilization
• Using steps 1-9 will help build a top employee training
program that your competitors will rival.

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