The reality of the working world today, and for the life of a leader is that all of those you lead likely won’t be down the hall or in the next cubicle. Each day technologies allow more people to lead teams far from where they are, or even for people to work from home one or more days a week. While there are opportunities gained, this reality creates tremendous productivity and leadership challenges too. This webinar will help any leader navigate these challenges more successfully. We will outline the biggest challenges and systematically talk about how to cover them, and even take advantage of the opportunities remote teams offer us.If you lead a team remotely, or expect that you will in the future, this session will help you be more successful in building your team, developing your people and creating the results needed by your team. Led by leadership expert Kevin Eikenberry you will leave this engaging and interactive webinar with new skills and the confidence to use those new skills. www.bizlibrary.com

2. Presenting Today
Kevin Eikenberry
Co-Founder
Remote Leadership
Institute
Jessica Petry
Sr. Marketing Specialist,
BizLibrary
Follow along on Twitter: #BizWebinar @BizLibrary

3. At the End of This Session You
Will Be Able To
• Describe the biggest challenges remote
leaders face.
• Define at least three ways to improve
relationships remotely between your team
members and you.
• Discuss the pros and cons of at least three
remote communication tools.
• Explain at least five specific tactics that will
reduce the anxiety of remote employees.
3Copyright 2016 Remote Leadership Institute

4. Why Does Good Remote Leadership
Matter?
• 90%+ of major projects involve remote team
members
• 75% of managers above first line supervisor
have at least one remote team member
• 60%+ of managers are members of a remote
team themselves
• The trend isn’t going away
copyright 2016 Remote Leadership Institute

5. Has Everything Changed?
• More the same than different
• The differences matter a lot
5Copyright 2016 Remote Leadership Institute

6. Remote Leadership
copyright 2016 Remote Leadership Institute
Leadership
&
Management
Tools
&
Technology
Skill
&
Impact

7. What are the
Challenges You Face?
7Copyright 2016 Remote Leadership Institute

8. Common Remote Challenges
• What are “they” doing?
• How are “they” doing?
• Not enough communication
• Unclear expectations
• What and How
• Fewer consequences
• Less opportunity to “check in”
• (potentially) Less trust
• Faulty assumptions
8Copyright 2016 Remote Leadership Institute

9. We have the
responsibility to
overcome these
challenges
9Copyright 2016 Remote Leadership Institute

10. Performance Consultants Agree…
“<10 % of problems are due to a lack of
capability on the part of the worker…”
- Performance Consulting, Dana and Jim
Robinson
Copyright 2016 Remote Leadership Institute

11. And . . .
“The fact is that the system that people
work in and the interaction with people
may account for 90 or 95 percent of
performance.”
- W. Edwards Deming
Copyright 2016 Remote Leadership Institute

12. So . . .
“We need to change the system or
process since we can’t use ‘Management
by Walking Around’ when your team is
around the world.”
- Kevin Eikenberry
Copyright 2016 Remote Leadership Institute

13. What Builds Working
Relationships?
• Mutual understanding
• Frequent interaction
• Evidence of motives
• Evidence of competence
copyright 2016 Remote Leadership Institute

14. Are we talking
friendships?
14Copyright 2016 Remote Leadership Institute

15. Building Remote Relationships
• Create clear expectations
• Create interactions
• Make intentions clear
• Build credibility
• Build connection
copyright 2016 Remote Leadership Institute

16. Building Team Relationships
• Create time and space
• Make connections
• Make it an expectation
• Make time when together
• Make time for fun
copyright 2016 Remote Leadership Institute

17. Tools of the Trade
copyright 2016 Remote Leadership Institute

18. Picking Your Tools
•Meetings and presentations
•IM/collaboration
•File sharing
•Email
•Your webcam
•Phone
copyright 2016 Remote Leadership Institute

19. Tool Selection – Things to
Consider
•Richness
•Scope
•Asynchronous
•Synchronous
copyright 2016 Remote Leadership Institute

20. Why Don’t People Adopt
Technology?
copyright 2016 Remote Leadership Institute

21. Helping People Adopt Technology
•Understand why
•See it used (well)
•Training and practice
•Reinforce use
•Does their boss use it?
copyright 2016 Remote Leadership Institute

22. Richness
• Multiple communication cues
• Verbal
• Vocal
• Visual
• Real time communication
• Questions don’t fester
• Suffers with number of people
copyright 2016 Remote Leadership Institute

23. Scope
• Consistency of message
• Timing of message
• Speed wins
• Permanent record
copyright 2016 Remote Leadership Institute

24. Richness vs Scope
copyright 2016 Remote Leadership Institute
Richness of Media
Scope of Media
High
High
Low
Face-to-Face
communication
Video
conferencing
Individual phone
conversations
Conference calls
Voice mail
Blanket email
Hard copy
letters/memos
Web meetings
Individual email
Bettina Buechel: Using Communication Technology (Palgrave , 2001)
Wikis/ Blogs
Chat/IM
Social networking tools

25. Why are my remote team members
anxious, nervous and stressed?
25Copyright 2016 Remote Leadership Institute

26. Reducing the Remote Worker’s
Worries
• Set expectations with your team
• Include them more
• Hold “rich” one-on-ones
• Make a schedule- and keep it
• Be available other times
• Check in without checking up
26Copyright 2016 Remote Leadership Institute

27. 27Copyright 2016 Remote Leadership Institute

28. Remote Leadership
copyright 2016 Remote Leadership Institute
Leadership
&
Management
Tools
&
Technology
Skill
&
Impact

29. Action Plan
•Reflection and application
•Your best first step
•When?
•How else can we help?
29Copyright 2016 Remote Leadership Institute

30. A Special Offer
copyright 2016 Remote Leadership Institute
http://www.remarkablelearning.com/remote-offer

31. Contact Us…
Kevin@KevinEikenberry.com
http://RemoteLeadershipInstitute.com
http://KevinEikenberry.com
Twitter: @LeadingRemotely @KevinEikenberry
YouTube:
http://RemoteLeadershipInstitute.com/YouTube
31Copyright 2016 Remote Leadership Institute

32. Questions?

33. Remote Leadership – 18 Course Series

34. Try out these courses and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s online
course collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial

35. Join us for future webinars!
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars

36. Presenting Today
Kevin Eikenberry
Co-Founder
Remote Leadership
Institute
Jessica Petry
Sr. Marketing Specialist,
BizLibrary
Follow along on Twitter: #BizWebinar @BizLibrary