In this webinar we discuss strategies and tactics to help new managers succeed.
For the webinar recording and follow-up information: http://www.bizlibrary.com/bizblog/posts/2013/august/sink-or-swim-supporting-the-transition-to-new-manager-webinar.aspx
4. POLL QUESTION
How would you
describe your
current training for
new managers
and supervisors?
A. Fantastic! A process-driven,
blended approach with
targeted learning and
competencies
B. Good – we have a formal
process and program, but
I’m looking for some ideas
for improvement.
C. Just getting started – we
don’t have a formal
program in place, but
usually cover the basics.
D. We throw them in and hope
they know how to swim.
5. POLL QUESTION
What is the
biggest challenge
faced by new
managers?
A. Dealing with issues
between co-workers
B. Motivating team
members
C. Performance reviews
D. Finding the resources
needed for support
E. Creating career paths
11. The Transition
The transition from individual contributor
to manager represents a profound
psychological adjustment — a
transformation — as managers contend
with their new responsibilities. New
managers must learn how to lead others,
to win trust and respect, to motivate, and
to strike the right balance between
delegation and control. It is a transition
many new managers fail to make.
Linda Hill, Associate Professor,
Harvard Business School
15. Succession Planning
Phases Pre-Promotion Post-Promotion
Consideration Exploration Transition Adoption
Focus Selection Roles and
Responsibilitie
s
Processes and
Procedures
Professional
Identity
Information
Time Frame 1+ Year 1 Year or Less 1st 100 Days 6-18 months
Activities • Seminars
• Informational
interviews
• Job shadowing
• Focus groups
• Training
(Formal &
Informal)
• Acting
Manager
• Job
Rotation
• Project
Manager
• Training
(Formal &
Informal)
• Mentoring
• Networking
• Training
(Formal &
Informal)
• Mentoring
• Feedback
• Peer
Evaluation
A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco, T&D Magazine, December 2011
16. Consideration Exploration
Focus: Selection
Timeframe: 1+ year
Development
Activities:
Seminars
Informational
interviews
Job shadowing
Focus groups
Focus: Roles and
Responsibilities
Timeframe: 1 year
or less
Development
Activities:
Training (Formal &
Informal)
Acting Manager
Job Rotation
Project Manager
Pre - Promotion
17. Transition Adoption
Focus: Processes
and Procedure
Timeframe: 1st 100
days
Development
Activities:
Training (Formal &
Informal)
Mentoring
Networking
Focus: Professional
Identity Information
Timeframe: 6-18
months
Development
Activities:
Training (Formal &
Informal)
Mentoring
Feedback
Peer Evaluation
Post- Promotion
18. Understand themselves
and how their behavior
affects others.
Understand their reactions
to other people.
Know how to maximize
what they do well.
Have a positive attitude
about themselves.
Know how to adapt their
behavior.
AMA, Making the Transition to
Management
Successful
Managers
19. From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership
by Kevin Eikenberry and Guy Harris.
Communication
Role and
Expectations
Leadership and
Coaching
Supervisory
Skills
20. Role and Expectations
How do I make discipline
stick?
How do I communicate with
peers that have more
experience?
How do I separate my
personal and professional
relationships with my team?
Who communicates my new
role to others?
…
22. Leadership and Coaching
What can I do to deal with
problem employees and
resolve conflict?
How do I gain respect, trust,
and credibility in my new
role?
What do I do to build a high-
performing work team?
How can I communicate
with and motivate people
who are different from me?
…
24. Communication
How do I communicate with
new peers that have been at
this longer than me?
What am I supposed to say
to an employee who says:
‘‘Your job should have been
mine’’?
What is the best way to
communicate about difficult
issues?
…
26. Supervisory Skills
How do I work with distant or
virtual teams?
What should I be doing to
conduct better performance
evaluations?
How do I separate my
personal and professional
relationships with my team?
How do I make discipline
stick with my ‘‘friends?
…
28. MANAGEMENT
Focus on short term results
Compliance
Work within procedures
LEADERSHIP
Articulating vision
Inspiring commitment
Challenging the status
quo
The
Leadership –
Management
Mix
30. Leadership Competencies
• Vision
• Interpersonal skills
• Ability to develop others
• Intelligence
• Character
• Collaboration skills
• People development
• Digital literacy
• Global citizenship
• Anticipate the future
ETHICS
Organizational
governance
31. Competency Models and Maps
Competency Behavior Development
Resource
Target
Audience
Job Role
Resources, activities and development
opportunities, Elearning courses, videos,
books, workshops.
Job Family and Job-Specific
Competencies
Sales, Operations, Administrative,
Customer Service
Individual Contributor
Manager
Executive
Perform a particular job
at a successful level.
Demonstrated behaviors that
support the competency
Core Competencies
Cultural or organizational
33. First Time Manager: Understanding a Manager’s Role
First Time Manager: Challenges
First Time Manager: Meeting Expectations
Making the Move To Management – Scenario-based
Challenge Course
First Time Manager Essentials
34. Online Content Libraries
1,600 + Streaming Videos
5,000 + E-learning Courses
Online Books
Simulations
Scenario-Based Courses
Try them out free for 30-
days – no obligation!
35. Contact Us
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary
36. Management Essentials (1-hour e-
learning courses)
Directing Others
Delegating
Developing Your Direct Reports
Confronting Difficult Employee
Behavior
Managing a Diverse Team
Treating Your Direct Reports Fairly
Caring About Your Direct Reports
Performance Appraisal Essentials (1-
hour e-learning courses)
Planning for Appraisals
Conducting Traditional Appraisals
360-Degree Appraisals
Business Coaching (1-hour e-learning
courses)
Conducting Coaching Sessions
Building the Coaching Relationship
Using Different Coaching Styles
Recommended Online Content
Giving Feedback (streaming videos)
Basic Skills
Advanced Skills
Emotional Intelligence in Action
Leadership (simulations and scenario-
based)
Communicating a Shared Vision
Fostering a Business Execution Culture
Succession Planning
Critical Thinking
Leadership (e-books)
How the Best Leaders Lead: Proven
Secrets to Getting the Most Out of Yourself
and Others
The Real Truth about Success: What the
Top 1 Percent Do Differently, Why They
Won’t Tell You, and How You Can Do it
Anyway: