The employee training industry is constantly evolving. That means the skills needed to be an effective employee training program manager are changing too. In this program, we’ll cover the basics of what a program manager is, what they do, the top ten characteristics of effective employee training program managers, and the steps necessary to improve your skillset. In this webinar you will: - Learn what a program manager is, what they do and who they typically are within an organization - Find out the top ten essential competencies of a program manager, along with supporting skills to improve in those areas

2. Presenting Today
Hannah Brenner
Client Marketing Specialist
BizLibrary
Katie Miller
Marketing Specialist
BizLibrary

3. www.bizlibrary.com/demo

4. What is a Program Manager?

5. Creates testing and evaluation processes and procedures
Accurately evaluates the needs of their organization
Assists in the development of strategic plans
Facilitates training events
Develops, implements and monitors training programs

6. Who They Are
Vice Presidents
Directors
Managers
Coordinators
Human Resources
Training
Learning and Development
LEVELS
DEPARTMENTS
Operations

7. Based on your role within your
Organization, which quadrant do you fall
Into today?
a) Learning and Development Director and above
b) Learning and Development Manager and below
c) Human Resources Director and above
d) Human Resources Manager and below
e) Something else – let us know in Chat!
POLL

8. Top 10 Areas of Focus

9. Invested
Knowledge of
Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions

10. Invested

11. Be invested in the process
Display effort, dedication
and desire to move the
company forward
Exhibit excitement
and engagement
Generational Differences

12. Skills Needed
Passion
Commitment Confidence
Enjoyment
Initiative
Goal Directedness

13. What do they do…

14. People

15. Alignment with your organization
Alignment with different people groups up & down

16. Skills Needed
Approachability
Boss Relationships
Listening
Interpersonal Skills
Understanding Others
Trustworthy

17. What do they do…

18. Knowledge of Company

19. Knowledge of business goals
Understanding of current business challenges and problems
What’s in the news
Awards won
Changes within the company or departments
Past – Present – Future
Be Involved

20. Skills Needed
Role Awareness
Initiative
Business Acumen
Problem/
Situation Analysis
Organizational Agility
Sense of Belonging

21. What do they do…

22. Curious

23. Be Curious
Keep up with the trends
Use BizLibrary
Ask Questions
Curious
Network

24. Skills Needed
Persistence
Analysis of Data
Personal Learning
Personal Drive
Technical Learning
Perspective

25. What do they do…

26. Training Industry

27. Training Industry
How do things evolve
What changes happen
What is cutting edge
What are the trends
What other organizations
are doing – big and small

28. Skills Needed
Ambition
Organization
Results Driven
Change Management
Decision Making Ability
Peer Relationships

29. What do they do…

30. Communication

31. Client Life Cycle
High Touch Model
2 Way Commitment
Value

32. Skills Needed
People Reading
Personal Relationships
Object Listening
Proactive Composure
Creative
Written/Verbal Skills

33. What do they do…

34. Solutions

35. Consistently seeking to solve problems
Within the organization
that training can solve
Within the training program
Be agile

36. Skills Needed
Strategic Agility
Problem Solving
Project and Goal Focus
Proactive Thinking
Frequent Change
Realistic Expectations

37. What do they do…

38. Vendor

39. Understand Products
Your contracted
products
Other BizLibrary
offerings
Technical knowledge |
Features and Benefits
Understand BizLibrary’s
Mission, Vision, Values

40. Skills Needed
Priority Setting
Planning
Patience
Results Orientation
Project Scheduling
Frequent
Orientation With
Others

41. What do they do…

42. Partnership

43. How we support YOU
How you make OUR partnership better
How BizLibrary makes our partnership BETTER

44. Skills Needed
Competent
Learning on the Fly
Ethics
Innovation Management
Negotiation
Functional and
Technical Skills

45. What do they do…

46. Leadership

47. Coach the Qualities of Leadership
Having control and
leading an effort
Encourage and communicate
with others
Empower others

48. Skills Needed
Emotional Intelligence
Leading Others
Motivating Others
Monitoring Others
Approachability
Manages Vision
and Purpose

49. What do they do…

50. Review

51. Invested
Knowledge of
Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions

52. Key Takeaways
Take time to evaluate yourself
against each of the top 10
areas of focus
Identify where you’re
struggling
Look to improve skills
identified in these areas

53. Questions?

54. Completing the Framework for Developing Training Programs
When developing your training plan, there
are many considerations to take into
account. In this course, we will focus on
gauging a proper timeline, communicating
the details of training, and measuring the
effectiveness of your training.
Completing the
Framework for
Developing Training
Programs

55. Advanced Train the Trainer: Today's Training Challenges
Video Series
We all want a great supervisor - one who
sets clear expectations, trusts us to do a
great job, and stands up for us when
needed. This video series covers the key
aspects of becoming a strong supervisor,
including getting to know your
employees, problem-solving as a team,
and helping each person on your team
foster a healthy work-life balance.
Advanced Train the
Trainer: Today's Training
Challenges

56. Let us know through the poll if you’d like a free demo of
BizLibrary’s online course collection.
www.bizlibrary.com/demo
Try out these video lessons
and more!

57. Thank you for attending!
Katie Miller
Marketing Specialist
BizLibrary
Hannah Brenner
Client Marketing Specialist
BizLibrary