The training industry is constantly evolving. That means the skills needed to be an effective training program manager are changing too. In this program, Shannon Kluczny, Chief Revenue Officer at BizLibrary, will cover the basics of what a program manager is, what they do, the top 10 characteristics of effective training program managers, and the steps necessary to improve your skillset.
In this webinar you will:
Learn what a program manager is, what they do and who they typically are
Find out the top 10 essential competencies of a program manager, along with supporting skills to improve
Receive a workbook for attending that you and your program manager can begin using today to improve necessary competencies
5. Creates testing and evaluation processes and procedures
Accurately evaluates the needs of their organization
Assists in the development of strategic plans
Facilitates training events
Develops, implements and monitors training programs
6. Who They Are
Vice Presidents
Directors
Managers
Coordinators
Human Resources
Training
Learning and Development
LEVELS
DEPARTMENTS
Operations
7. POLL: Based on your role within your
Organization, which quadrant do you fall
Into today?
a) Learning and Development Director and above
b) Learning and Development Manager and below
c) Human Resources Director and above
d) Human Resources Manager and below
e) Something else – let us know in Chat!
11. Invested I Dedicated to Training
Be invested in the process
Display effort, dedication
and desire to move the
company forward
Exhibit excitement
and engagement
Generational Differences
19. Knowledge of business goals
Understanding of current business challenges and problems
What’s in the news
Awards won
Changes within the company or departments
Past – Present – Future
Knowledge of the Company I Understanding of past, present and future
Be Involved
20. Skills Needed
Role Awareness
Initiative
Business Acumen
Problem/
Situation Analysis
Organizational Agility
Sense of Belonging
Knowledge of the Company I Understanding of past, present and future
21. Knowledge of the Company I Understanding of past, present and future
What do they do…
23. Curious I Asking questions, researching and networking
Be Curious
Keep up with the trends
Use BizLibrary
Ask Questions
Curious
Network
24. Skills Needed
Persistence
Analysis of Data
Personal Learning
Personal Drive
Technical Learning
Perspective
Curious I Asking questions, researching and networking
25. Curious I Asking questions, researching and networking
What do they do…
27. Training Industry I Basic understanding of concepts, theories and trends
Training Industry
How do things evolve
What changes happen
What is cutting edge
What are the trends
What other organizations
are doing – big and small
35. Solutions I Problem solving
Consistently seeking to solve problems
Within the organization
that training can solve
Within the training program
Be agile
36. Skills Needed
Strategic Agility
Problem Solving
Project and Goal Focus
Proactive Thinking
Frequent Change
Realistic Expectations
Solutions I Problem solving
39. Vendor I Understands contracted and offered products and services
Understand Products
Your contracted products
Other BizLibrary offerings
Technical knowledge |
Features and Benefits
Understand BizLibrary’s
Mission, Vision, Values
43. Partnership I Relationship and trust followed by collaborative process
How we support YOU
How you make OUR partnership better
How BizLibrary makes our partnership BETTER
44. Skills Needed
Competent
Learning on the Fly
Ethics
Innovation Management
Negotiation
Functional and
Technical Skills
Partnership I Relationship and trust followed by collaborative process
47. Leadership I Influential to lead an effort and motivate/inspire others to act
Coach the Qualities of Leadership
Having control and
leading an effort
Encourage and communicate
with others
Empower others
48. Skills Needed
Emotional Intelligence
Leading Others
Motivating Others
Monitoring Others
Approachability
Manages Vision
and Purpose
Leadership I Influential to lead an effort and motivate/inspire others to act
52. Key Takeaways
Take time to evaluate yourself
against each of the top 10
areas of focus
Identify where you’re
struggling
Look to improve skills
identified in these areas
54. Advanced Train the Trainer Video Series
27-part video series from
BizLibrary Productions
Video lessons include:
1. Becoming a Learning Organization
2. The New Learner
3. The Case for e-Learning
4. Transferring Skills to the Next Generation
5. Engagement vs Interaction
6. Training as a Promotion Qualifier
7. Training Payback vs. ROI
8. True Costs of Training
9. See, Know and Do Goals
10. Training Process vs Programs
56. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial