The training industry is constantly evolving. That means the skills needed to be an effective training program manager are changing too. In this program, Shannon Kluczny, vice president of client success at BizLibrary, and Erin Boettge, BizLibrary's content manager, will cover the basics of what a program manager is and does, the top 10 characteristics of effective training program managers, and the steps necessary to improve your skillset.

1. Cover Image

2. Presenting Today
Shannon Kluczny
Vice President of Client Success
BizLibrary
skluczny@bizlibrary.com
Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com

3. BizLibrary helps organizations succeed by improving the way
employees learn.
www.bizlibrary.com/free-trial

4. What is a Program Manager?

5. Creates testing and evaluation processes and procedures
Accurately evaluates the needs of their organization
Assists in the development of strategic plans
Facilitates training events
Develops, implements and monitors training programs

6. Who They Are
Vice Presidents
Directors
Managers
Coordinators
Human Resources
Training
Learning and Development
LEVELS
DEPARTMENTS
Operations

7. POLL: Based on your role within your
Organization, which quadrant do you fall
Into today?
a) Learning and Development Director and above
b) Learning and Development Manager and below
c) Human Resources Director and above
d) Human Resources Manager and below
e) Something else – let us know in Chat!

8. Top 10 Areas of Focus

9. Top 10 Skills Needed
Invested
Knowledge of
Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions

10. Invested

11. Invested I Dedicated to Training
Be invested in the process
Display effort, dedication
and desire to move the
company forward
Exhibit excitement
and engagement
Generational Differences

12. Skills Needed
Passion
Commitment Confidence
Enjoyment
Initiative
Goal Directedness
Invested I Dedicated to Training

13. Invested I Dedicated to Training
What do they do…

14. People

15. People I Alignment within organization up and down
Alignment with your organization
Alignment with different people groups up & down

16. Skills Needed
Approachability
Boss Relationships
Listening
Interpersonal Skills
Understanding Others
Trustworthy
People I Alignment within organization up and down

17. People I Alignment within organization up and down
What do they do…

18. Knowledge of Company

19. Knowledge of business goals
Understanding of current business challenges and problems
What’s in the news
Awards won
Changes within the company or departments
Past – Present – Future
Knowledge of the Company I Understanding of past, present and future
Be Involved

20. Skills Needed
Role Awareness
Initiative
Business Acumen
Problem/
Situation Analysis
Organizational Agility
Sense of Belonging
Knowledge of the Company I Understanding of past, present and future

21. Knowledge of the Company I Understanding of past, present and future
What do they do…

22. Curious

23. Curious I Asking questions, researching and networking
Be Curious
Keep up with the trends
Use BizLibrary
Ask Questions
Curious
Network

24. Skills Needed
Persistence
Analysis of Data
Personal Learning
Personal Drive
Technical Learning
Perspective
Curious I Asking questions, researching and networking

25. Curious I Asking questions, researching and networking
What do they do…

26. Training Industry

27. Training Industry I Basic understanding of concepts, theories and trends
Training Industry
How do things evolve
What changes happen
What is cutting edge
What are the trends
What other organizations
are doing – big and small

28. Skills Needed
Ambition
Organization
Results Driven
Change Management
Decision Making Ability
Peer Relationships
Training Industry I Basic understanding of concepts, theories and trends

29. Training Industry I Basic understanding of concepts, theories and trends
What do they do…

30. Communication

31. Communication I 3 Levels – inside organization, audience, BizLibrary
Client Life Cycle
High Touch Model
2 Way Commitment
Value

32. Skills Needed
People Reading
Personal Relationships
Object Listening
Proactive Composure
Creative
Written/Verbal Skills
Communication I 3 Levels – inside organization, audience, BizLibrary

33. Communication I 3 Levels – inside organization, audience, BizLibrary
What do they do…

34. Solutions

35. Solutions I Problem solving
Consistently seeking to solve problems
Within the organization
that training can solve
Within the training program
Be agile

36. Skills Needed
Strategic Agility
Problem Solving
Project and Goal Focus
Proactive Thinking
Frequent Change
Realistic Expectations
Solutions I Problem solving

37. Solutions I Problem solving
What do they do…

38. Vendor

39. Vendor I Understands contracted and offered products and services
Understand Products
Your contracted products
Other BizLibrary offerings
Technical knowledge |
Features and Benefits
Understand BizLibrary’s
Mission, Vision, Values

40. Skills Needed
Priority Setting
Planning
Patience
Results Orientation
Project Scheduling
Frequent
Orientation With
Others
Vendor I Understands contracted and offered products and services

41. Vendor I Understands contracted and offered products and services
What do they do…

42. Partnership

43. Partnership I Relationship and trust followed by collaborative process
How we support YOU
How you make OUR partnership better
How BizLibrary makes our partnership BETTER

44. Skills Needed
Competent
Learning on the Fly
Ethics
Innovation Management
Negotiation
Functional and
Technical Skills
Partnership I Relationship and trust followed by collaborative process

45. Partnership I Relationship and trust followed by collaborative process
What do they do…

46. Leadership

47. Leadership I Influential to lead an effort and motivate/inspire others to act
Coach the Qualities of Leadership
Having control and
leading an effort
Encourage and communicate
with others
Empower others

48. Skills Needed
Emotional Intelligence
Leading Others
Motivating Others
Monitoring Others
Approachability
Manages Vision
and Purpose
Leadership I Influential to lead an effort and motivate/inspire others to act

49. Leadership I Influential to lead an effort and motivate/inspire others to act
What do they do…

50. 50
Review

51. Invested
Knowledge of
Company
Curious
Training Industry
Partnership
Communication
Vendor
People
Leadership
Solutions

52. Key Takeaways
Take time to evaluate yourself
against each of the top 10
areas of focus
Identify where you’re
struggling
Look to improve skills
identified in these areas

53. Questions?

54. Advanced Train the Trainer Video Series
27-part video series from
BizLibrary Productions
Video lessons include:
1. Becoming a Learning Organization
2. The New Learner
3. The Case for e-Learning
4. Transferring Skills to the Next Generation
5. Engagement vs Interaction
6. Training as a Promotion Qualifier
7. Training Payback vs. ROI
8. True Costs of Training
9. See, Know and Do Goals
10. Training Process vs Programs

55. Interactive Video: Beginning Development for Training Programs

56. Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of
BizLibrary’s online course collection.
www.bizlibrary.com/free-trial

57. Stay in Touch
Shannon Kluczny
Vice President of Clients Success
BizLibrary
skluczny@bizlibrary.com
Erin Boettge
Content Marketing Manager
BizLibrary
eboettge@bizlibrary.com
www.bizlibrary.com