The role of IT has changed from simply responding to break-fix requests, to playing a strategic and central role in bringing more value to businesses. And this means freeing them up from time consuming work, so they can concentrate on important activities that affect your bottom-line. A turnkey Office 365 Intranet can equip them with tools that simplify the ticketing system, help manage assets and vendor relationships, and alert employees on upcoming maintenance.

1. Simplify your IT HelpDesk
Processes with an Office
365 Intranet
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2. Agenda
1) Introduction
2) What is a Business Intranet on Office 365?
3) IT Help Desk Processes in an Office 365 Intranet
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3. BizPortals Solutions
Full Service
Product /
Development
Implementation
Migration
Office 365 Services
Expertise
Intranet / Digital
Workplace
SharePoint
Office 365
Microsoft Platforms
Focus
Office 365 Users
Small, Medium &
Enterprise Businesses
Across Industries
Microsoft
Gold Partner for 15+ Years

4. What is a Business Intranet on Office 365?
 Provides a central source of truth of business data
 Offers self-service tools for employees
 Provides a simple user experience
 Provides a cohesive workplace solution
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5. Document
Management
ERP CRM
QMS
SALES
Office365
Intranet
Office 365 Intranet as Your BusinessHub

6. IT Help Desk Processes in an Office 365 Intranet
Houses IT Department Information
 Infrastructure updates, reports and docs
 Easy to add, edit, and distribute content
 Global search across all information
 Track IT department projects
Offers Self-Service Tools
 IT – policies, procedures, training videos
 IT – help desk
 Self-help
service tickets
– FAQ, knowledge base, and in-context help
Automates HelpDesk Case Mgmt.
 Multi-step workflows and approvals
 Alerts from existing business environments
 Usage and Consumption Reports
 Notifications and Reminders
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7. Improves IT Team Collaboration
 Dedicated team/department site
 Multiple project sites
 Team discussions
 Tasks with embedded checklists
 Multiple forms of communication
Manages Day-to-Day Work
 Inventory and Assets Mgmt.
 SOPs and Document Storage
 Audit Checklists
 Help Desk – Case Management
 Network Monitoring Reports
 Security and Usage Reports
 Infrastructure Maintenance
Schedules
IT Help Desk Processes in an Office 365 Intranet
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8. How to Create a Business Hub on Office 365
Options Pros Cons
(1) Build
Yourself
• Fully customized to your
requirements (but with risk)
• Large time and dollar
investment
• Requires expert skills &
management
• Increased risk of failure
(2) Choose a Ready-
made Office 365
Intranet
• Meets 80%-90% of your needs out-
of-the-box
• Quick ROI with minimal investment
• Quick implementation
• Can be customized
• Cost-free technology and updates
• Minimizes your IT
• Customization required to meet 100%
of your needs
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9. Let us know how we can help
9
Contact info:
https://www.bizportals365.com
bizinfo@bizportals.com