1.
Corporate presentation
Adecco Group
March 2011 2009
November 5,

2.
Content
• Our vision
• Our global reach
• Our strategy
• Our business
• Our corporate social responsibility
• Our results
• Our future perspective
Corporate Presentation
March 2011
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3.
Our vision
Corporate Presentation
March 2011
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4.
Our vision
We inspire individuals and organisations to work more
effectively and efficiently, and create greater choice in the
domain of work, for the benefit of all concerned. As the
world’s leading Human Resources services group – a
business that has a positive impact on millions of people
every day – we are conscious of our global role.
For more information:
www.adecco.com/AboutAdecco
Corporate Presentation
March 2011
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5.
Our global reach
Corporate Presentation
March 2011
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6.
Our global reach
Adecco Group operates
in over 60 countries
and territories worldwide
We help over 700,000 people find work The Adecco Group is the world’s leading
every day through our network provider of HR solutions. The services
of more than 32,000 full-time employees offered fall into the broad categories of
and over 5,500 offices in temporary staffing, permanent placement,
over 60 countries and territories. outsourcing, consulting and outplacement.
Corporate Presentation
March 2011
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7.
Our strategy
Corporate Presentation
March 2011
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8.
Adecco Group strategy
Overview of staffing and other HR-related services market
For more information:
www.adecco.com/AboutAdecco
Corporate Presentation
March 2011
Slide 8

9.
Adecco Group strategy
Our twofold approach to the market
Corporate Presentation
March 2011
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10.
Our business
Corporate Presentation
March 2011
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11.
Our business
General staffing: global reach
• Industrial and office focus Geographical split of general staffing*
• Flexible staffing solutions FY 2010, 75% of total group revenues
• Serve large global clients and mid-
sized enterprises 36% FRANCE
13% NORTH AMERICA
• Temporary and permanent 4% UK & IRELAND
7% GERMANY & AUSTRIA
placement 8% JAPAN
• Assessment, training and integrated 5% ITALY
4% IBERIA
human resources solutions 4% NORDICS
5% BENELUX
3% SWITZERLAND
2% AUSTRALIA & NEW ZEALAND
9% EMERGING MARKETS
* Based on dedicated branches
Corporate Presentation
March 2011
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12.
Our business
General staffing – office: our activities
Office
• Administrative / clerical
• Assistance
• Customer service
• Human resources
• Import/export
• Project management
• Purchasing
• Secretarial / PA
etc.
Adecco Office provides associates with
serial assignments, ensuring continuity
in the relationship.
Skills are enhanced through continuous
learning in challenging projects.
Corporate Presentation
March 2011
Slide 12

13.
Our business
General staffing – industrial: our activities
Industrial
• Assembly
• Production
• Machine operation
• Mechanical trades
• Warehousing
• Packaging
• Shipping and receiving
• Bindery and fulfilment
etc.
Specialised solutions have been
developed for:
• Aerospace
• Automotive
• Construction
• Transport and logistics
etc.
Corporate Presentation
March 2011
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14.
Our business
Professional business: global reach
• Professional business lines Geographical split of professional business*
• High level specialist points of FY 2010, 25% of total group revenues
contact
• Longer-lasting assignments 12% FRANCE
39% NORTH AMERICA
• Quality placements and services 23% UK & IRELAND
• Short to long-term projects 5% GERMANY & AUSTRIA
4% JAPAN
• Secondment, permanent 2% ITALY
3% IBERIA
placements, temporary recruitment 4% NORDICS
solutions, outplacement, consulting 3% BENELUX
1% SWITZERLAND
and managed solutions 4% AUSTRALIA & NEW ZEALAND
< 0.5% EMERGING MARKETS
* Based on dedicated branches
Corporate Presentation
March 2011
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15.
Our business
Professional business lines – our activities
Information Technology
• Sourcing and deploying highly skilled IT specialists
in mainstream and niche technologies to meet clients‘
temporary, permanent and project needs.
• Serving clients with structured HR solutions such as
infrastructure management, testing services, recruitment
process outsourcing, and multi-language help desk.
Engineering & Technical
• Providing the appropriate skilled engineers and
technical specialists for temporary, longer-term
secondment, and work package-based assignments.
• Major sectors of expertise including electronics
automotive and transportation, energy, oil & gas,
utilities, medical products, aerospace, chemicals &
raw materials.
Corporate Presentation
March 2011
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16.
Our business
Professional business lines – our activities
Finance & Legal
• Serving our clients across commerce and industry,
financial services, banking, insurance, public practice,
law firms and corporate law departments
• Our global network consists of over 200 branch offices
in 17 countries operating under the following brands:
Adecco Finance, Ajilon Finance, Ajilon Legal, DIS AG
Finance, Jonathan Wren and Badenoch & Clark
Medical & Science
• Global outsourcing
• Quality management
• International Mobility
Corporate Presentation
March 2011
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17.
Our business
Professional business lines – our activities
Sales, Marketing & Events
• Serving our clients with temporary assignments,
recruitment and selection of professionals to fully
managed teams
• Specialised in all your B-to-B and B-to-C touch points,
from call center solutions, promotions, merchandising,
sales to events
Human Capital Solutions
• Restructuring and talent management solutions for
companies and organisations aiming to optimise their
human capital
• Under the global brand name of Lee Hecht Harrison,
the business line provides consulting services to
companies and organisations, while helping individuals
develop their career and leadership potential
Corporate Presentation
March 2011
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18.
Our corporate social responsibility
Corporate Presentation
March 2011
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19.
Adecco corporate social responsibility
Prioritising activities
Stakeholders Global Programmes
Society Excellence
Clients & shareholders Excellence Awards
Skills
Employees
Win4Youth
Integration
IOC/IPC Athlete Career Programme
For more information:
www.adecco.com/Corporate social responsibility
Corporate Presentation
March 2011
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20.
Our results
Corporate Presentation
March 2011
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21.
Q4 2010 results summary
Reported Variance (10 vs. 09) in percent
0.0 50.0 100.0 150.0 200.0
0 EUR m % of rev. Reported Adjusted1) organic2)
Revenues 0 4,993 32
17
Gross profit 0 0.0% 894 17.9%
35
13
SG&A 0 0.0% 683 13.7%
19
6
3)
223 4.5%
152
EBITA before integration costs
51
3)
0 211
139
EBITA 0.0% 4.2%
43
Operating income 0 197
145
0.0% 4.0%
Net income attributable to 236
0.0% 141 2.8%
Adecco shareholders
1) Adjusted is a non US GAAP measure excluding in Q4 2009, for better comparison, the French business tax of EUR 15 million in costs of services and EUR 1 million in
SG&A as those business tax components are shown as income tax as of 2010. It also excludes in Q4 2009 the positive impact on gross profit of EUR 14 million due to
favorable developments in France resulting in the reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual
in the UK related to prior years, as well as the negative impact on SG&A of EUR 30 million associated with restructuring costs.
2) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
3) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Corporate Presentation
March 2011
Slide 21

22.
Revenues and EBITA by geography
Q4 2010 vs. Q4 2009
Revenues EBITA2)
organic 1)
EUR m yoy growth EUR m margin
30% France 1,484 19% 60 4.0%
Revenues in percent
19% North America 953 18% 49 5.1%
8% UK & Ireland 411 -1% 4 1.1%
7% Japan 336 -4% 17 5.0%
7% Germany & Austria 347 32% 26 7.4%
5% Benelux 243 16% 16 6.4%
5% Italy 243 35% 11 4.9%
4% Iberia 195 11% 8 4.4%
4% Nordics 205 23% 11 5.3%
2% Australia & New Zealand 122 21% 3 2.9%
2% Switzerland 114 22% 16 13.8%
7% Emerging Markets 340 20% 11 3.3%
Corporate (21)
Adecco Group 4,993 17% 211 4.2%
1) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
2) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets.
Corporate Presentation
March 2011
Slide 22

23.
FY 2010 results summary
Reported Variance (10 vs. 09) in percent
0.0 20.0 40.0 60.0 80.0
0 EUR m % of rev. Reported Adjusted1) organic2)
26
Revenues 0 18,656 12
26
Gross profit 0 0.0% 3,329 17.8% 6
11
SG&A 0 0.0% 2,607 14.0%
0
142
EBITA 0 0.0% 722 3.9%
34
Operating income 0 0.0% 667 3.6%
Net income attributable to
0.0% 423 2.3%
Adecco shareholders
1) Adjusted is a non US GAAP measure excluding in FY 2009 , for better comparison, the French business tax of EUR 60 million in costs of services and EUR 4 million in SG&A as those business
tax components are shown as income tax as of 2010. It also excludes in FY 2009 the positive impact on gross profit of EUR 25 million due to favorable developments in France resulting in the
reassessment of existing accruals and the negative impact of EUR 7 million on gross profit due to a sales tax accrual in the UK related to prior years, as well as the negative impact on SG&A of
EUR 121 million associated with restructuring costs.
2) Organic growth is a non US GAAP measure and excludes the impact of currency, acquisitions and divestures.
3) EBITA is a non US GAAP measure and refers to operating income before amortisation and impairment of goodwill and intangible assets.
Corporate Presentation
March 2011
Slide 23

24.
Revenue development by business lines
FY 2010 vs. FY 2009
Revenues1) Revenue growth
EUR m in %, organically
Office 3,726 -1
Industrial 8,971 20
6%
Information Technology 2,071 5 7%
Engineering & Technical 948 17 8% 44%
Finance & Legal 699 3
Medical & Science 360 5
15%
Sales, Marketing & Events 357 2
Human Capital Solutions 266 -24
20%
Emerging Markets 1,258 23
Adecco Group 18,656 12
1) Breakdown of revenues is based on dedicated branches. The 2010 information includes certain changes in the allocation of branches to business lines. The 2009
information has been restated to conform to the current year presentation.
Corporate Presentation
March 2011
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25.
Our future perspective
Corporate Presentation
March 2011
Slide 25

26.
Our future perspective
Global trends
Governments
1. Regulation
2. Flexibility imperative
3. Job creation
People Companies
1. Demographics 1. Productivity and flexibility
2. Skills mismatch
Adecco Group
2. Talent shortage
3. Lifestyle changes 3. Changing labour force
Technology
1. Job search engines
2. e-intermediaries
3. eLearning
Corporate Presentation
March 2011
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27.
Thank you
Corporate Presentation
March 2011
Slide 27