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Dominate in Local Search
Why social mobile marketing is essential

6/16/2011

Matthew O’Brien
CEO, Mint Social
@Blogster - @Mint_Social
“You Are Here”
   How Local Businesses can Get on the
    Map in the Age of the Mobile Web




      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Use Hashtag:

          #geosomo




/MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Matt O’Brien                  Matt O’Brien
CEO Mint Social              Deerfield Falcons
                               Illinois State
                                Champions
                                    1974
                                Palatine, IL




           Matt O’Brien
            Bad Dawgs
              Ice Den
           Scottsdale, AZ
           May 30, 2009



      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Matt O’Brien
CEO Mint Social
                            Matt O’Brien
                          White Water Rafting
                          Upper Salt River, AZ
                             April 6, 2005




      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Nearly All Consumers (97%) Use
      Online Media to Shop Locally




Source: http://www.biakelsey.com/Company/Press-Releases/100310-Nearly-All-Consumers-Now-Use-Online-Media-to-Shop-Locally.asp



                               /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
73% of online activity is related
         to local content




Source: Google 5/07


                  /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Smartphone Use has Taken Off
50%




                                                                     31%
                                             45%        45%
45%
                                 40%
                                             45%        45%
40%                  37%
        34%                      40%
35%

30%                  34%                                33%
                                             32%
        31%                      30%
25%
                     26%                                27%
        25%
20%                                          24%
                     20%         21%
15%     18%

10%

5%

0%
       Q4 2009     Q1 2010     Q2 2010     Q3 2010     Q4 2010

      Hispanic       White       African American       Asian

  Smartphone Penetration
  Base: % of population, 2009-2010 demographic trend
  Source: Hubspot




                              /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Searches on Mobile Devices

Search engine queries………           9%
Non-search engine queries
(Facebook, Craigslist)……….         22%
Local business searchers
 using social networks………          9%
(% using Facebook……………93%)




                 /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Your Website


         Is one of Billions




/MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Social Media = Publishing Rights

                 Is Your Content…




     Where 3 out of 4 people are online?

        /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
/MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Geosomo
  [gee-oh-so-moe]



Geographically targeted mobile
social media marketing




                    /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Web Search Trends
“Where we spend our time online”




 /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Google “7 Pack”




       /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Google
                   Maps




50% of the traffic to Google Maps…
 do business with the top 3 results
    /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
{Step 1} Create a Profile Document

• Consistency across local listings
• Syntax Correct




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
{Step 2} Create Profiles

• Local Listings (directories and search)
• Photo
  – Panoramio
  – Picasa
  – Flickr
• Video
  – Youtube


          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
{Step 3} Post Geo-Tagged Content
• Photos
  – keyword optimized—example:mountain-biking-
    sedona-az.jpg
  – Split images up between photo sharing sites
  – Map to your corporate address—exactly the
    same as your office address
• Video
  – Youtube geotagging
• Blog Posts
  – Post Mapper –open graph api


           /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
{Step 4} Create Google Place Page

• Same as other local listings




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
{Step 5} Get Reviews

• Be Remarkable.
• Make it easy. Put direct links on your website
  for reviews.
• Offer incentives to customers that post a
  review/check in
  –   Coupons
  –   Free Gift
  –   % off next purchase
  –   Free coffee for the mayor (foursquare)


             /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Visibility Multiplier Effect

Views
                            Content Engine                 Blogs




                                         Profiles     Articles




                               PR     Docs, PPT
                       Video
                                                              Website
        Photo Audio                                           (SEO and PPC)


                                                    Time



        /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Geo-SoMo = Geo-Tag Your
Content with Smartphone




   /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem   ?


            Qik.com & Flip + Geo-Tag + Syndication =
                 Easy Peasy (…lemon squeezy)




      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem   ?
                                           Online




                            +




               QR + Reviews + Testimonials =
                  Credibility & Rankings
                (…local search domination)


      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem   ?

          +             +




     Mobile + Photo + Geo-Tag = Auto-Syndication



      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem     ?
     +                                            +            +




                    http://postmapper.com


     Geo-tagged web page + Blogs + Status + Geo-Tagged Photo =
                     Massive Social Mention



         /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem        ?                       QR Codes




   Microsoft                                     Google




        /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Content
Problem      ?
Local sites are
sharing reviews




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
45% of consumers search blind




     /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
…they search with general terms



        pizza




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Local Searchers




            Have products and services in mind
            …not sure where

Steve Heideman | Mint Social | Geo-SoMo   facebook.com/mintsocial |   {@Mint_Social}   |
Italian Restaurants Scottsdale




      /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
50% of searches go to Google Maps




        /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
56% of social users
        and
60% of mobile users
 search for specific
businesses (location)




        /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Social Networks



Lacking sophisticated
  search functions




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Geo-tag Your Content




       /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Local Search Trends
1:    Primary source to find a business is online (70%)

2:    Local searchers are more apt to buy.

3:    Adding New Content is Mandatory

4:    Diversify with Print (offline marketing)

5:    Social and mobile marketing


               /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Social and Mobile Users
…are influencers
Consumers who use social networks and smartphones
….write reviews
   In the past 30 days
   ….40% have submitted between 2 and 5 Reviews

                          “Great Food at a
                            Great Price”


                                                        “Solid
                                                        value”




            /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Top Influencers for Buying


Consumer Ratings and Reviews
Social Networkers…………………………………….78%
Mobile users……….…………………………………...71%




          /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Top Responsibilities for Local

Respond to questions and complaints……………………..81%
Special offers, promotions and events……………………..78%
Company photos……………………………………………..66%




            /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Takeaway Points

• Use your phone to dominate in local search (50% of
  Google search go to Google Places)
• Dedicate a phone for marketing your business
  (bundle free tools together - PixelPipe and Box.net)
• Use UPS store mail box to look local (Google)
• Leverage off-line marketing (QR Codes) to increase
  business online




            /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
Thank You

            Dominate in Local Search
            Why social mobile marketing is essential


            Matthew O’Brien
            CEO, Mint Social

            mint@mintsocial.com
            (602) 818-6468
            @blogster - @Mint_Social
            www.linkedin.com/in/MatthewOBrien

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Dominate Local Search-Online Marketing Summit Presentation

  • 1. Dominate in Local Search Why social mobile marketing is essential 6/16/2011 Matthew O’Brien CEO, Mint Social @Blogster - @Mint_Social
  • 2. “You Are Here” How Local Businesses can Get on the Map in the Age of the Mobile Web /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 3. Use Hashtag: #geosomo /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 4. Matt O’Brien Matt O’Brien CEO Mint Social Deerfield Falcons Illinois State Champions 1974 Palatine, IL Matt O’Brien Bad Dawgs Ice Den Scottsdale, AZ May 30, 2009 /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 5. Matt O’Brien CEO Mint Social Matt O’Brien White Water Rafting Upper Salt River, AZ April 6, 2005 /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 6. Nearly All Consumers (97%) Use Online Media to Shop Locally Source: http://www.biakelsey.com/Company/Press-Releases/100310-Nearly-All-Consumers-Now-Use-Online-Media-to-Shop-Locally.asp /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 7. 73% of online activity is related to local content Source: Google 5/07 /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 8. Smartphone Use has Taken Off 50% 31% 45% 45% 45% 40% 45% 45% 40% 37% 34% 40% 35% 30% 34% 33% 32% 31% 30% 25% 26% 27% 25% 20% 24% 20% 21% 15% 18% 10% 5% 0% Q4 2009 Q1 2010 Q2 2010 Q3 2010 Q4 2010 Hispanic White African American Asian Smartphone Penetration Base: % of population, 2009-2010 demographic trend Source: Hubspot /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 9. Searches on Mobile Devices Search engine queries……… 9% Non-search engine queries (Facebook, Craigslist)………. 22% Local business searchers using social networks……… 9% (% using Facebook……………93%) /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 10. Your Website Is one of Billions /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 11. Social Media = Publishing Rights Is Your Content… Where 3 out of 4 people are online? /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 12. /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 13. Geosomo [gee-oh-so-moe] Geographically targeted mobile social media marketing /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 14. Web Search Trends “Where we spend our time online” /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 15. Google “7 Pack” /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 16. Google Maps 50% of the traffic to Google Maps… do business with the top 3 results /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 17. {Step 1} Create a Profile Document • Consistency across local listings • Syntax Correct /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 18. {Step 2} Create Profiles • Local Listings (directories and search) • Photo – Panoramio – Picasa – Flickr • Video – Youtube /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 19. {Step 3} Post Geo-Tagged Content • Photos – keyword optimized—example:mountain-biking- sedona-az.jpg – Split images up between photo sharing sites – Map to your corporate address—exactly the same as your office address • Video – Youtube geotagging • Blog Posts – Post Mapper –open graph api /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 20. {Step 4} Create Google Place Page • Same as other local listings /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 21. {Step 5} Get Reviews • Be Remarkable. • Make it easy. Put direct links on your website for reviews. • Offer incentives to customers that post a review/check in – Coupons – Free Gift – % off next purchase – Free coffee for the mayor (foursquare) /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 22. Visibility Multiplier Effect Views Content Engine Blogs Profiles Articles PR Docs, PPT Video Website Photo Audio (SEO and PPC) Time /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 23. Geo-SoMo = Geo-Tag Your Content with Smartphone /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 24. Content Problem ? Qik.com & Flip + Geo-Tag + Syndication = Easy Peasy (…lemon squeezy) /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 25. Content Problem ? Online + QR + Reviews + Testimonials = Credibility & Rankings (…local search domination) /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 26. Content Problem ? + + Mobile + Photo + Geo-Tag = Auto-Syndication /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 27. Content Problem ? + + + http://postmapper.com Geo-tagged web page + Blogs + Status + Geo-Tagged Photo = Massive Social Mention /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 28. Content Problem ? QR Codes Microsoft Google /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 29. Content Problem ? Local sites are sharing reviews /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 30. 45% of consumers search blind /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 31. …they search with general terms pizza /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 32. Local Searchers Have products and services in mind …not sure where Steve Heideman | Mint Social | Geo-SoMo facebook.com/mintsocial | {@Mint_Social} |
  • 33. Italian Restaurants Scottsdale /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 34. 50% of searches go to Google Maps /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 35. 56% of social users and 60% of mobile users search for specific businesses (location) /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 36. Social Networks Lacking sophisticated search functions /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 37. Geo-tag Your Content /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 38. Local Search Trends 1: Primary source to find a business is online (70%) 2: Local searchers are more apt to buy. 3: Adding New Content is Mandatory 4: Diversify with Print (offline marketing) 5: Social and mobile marketing /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 39. Social and Mobile Users …are influencers Consumers who use social networks and smartphones ….write reviews In the past 30 days ….40% have submitted between 2 and 5 Reviews “Great Food at a Great Price” “Solid value” /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 40. Top Influencers for Buying Consumer Ratings and Reviews Social Networkers…………………………………….78% Mobile users……….…………………………………...71% /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 41. Top Responsibilities for Local Respond to questions and complaints……………………..81% Special offers, promotions and events……………………..78% Company photos……………………………………………..66% /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 42. Takeaway Points • Use your phone to dominate in local search (50% of Google search go to Google Places) • Dedicate a phone for marketing your business (bundle free tools together - PixelPipe and Box.net) • Use UPS store mail box to look local (Google) • Leverage off-line marketing (QR Codes) to increase business online /MintSocial | @Mint_Social | @Blogster | Mintsocial.com
  • 43. Thank You Dominate in Local Search Why social mobile marketing is essential Matthew O’Brien CEO, Mint Social mint@mintsocial.com (602) 818-6468 @blogster - @Mint_Social www.linkedin.com/in/MatthewOBrien