1. Submitted by: Bobbi Jo Glowacki
Date: December 5,2014

2.  Radio communication and contact with EMS personnel is an ongoing
issue. As per company policy, personal cell phone usage during on
clock hours is prohibited, creating the issue of lack of dispatch receipt
while on a call. Personnel may not be receiving dispatch messages due
to cell phones being off or on silent. Dead zones may also pose an
issue. Recommendation is to provide pagers to all EMS personnel that
will always be turned on as to insure receipt of alerts. This will increase
call efficiency and response times.

3.  To provide pagers to 25 EMS personnel and eliminate use of personal
cellular devices for communications

4.  The proposal to provide pagers to EMS personnel will improve
communication, call efficiency and response times
 Decrease conflict between dispatch and EMS personnel
 Increase interpersonal employee relations

5.  Providing pagers will improve communication by 90% within the first
year of implementation effective January 1,2015
 Response times will be decreased by 50%

6.  In the past year as documented in the call logs and EMS trip sheets,
inadequate communication has delayed response times by an average
of 10 minutes.
 Interpersonal relationships have been poor because of
miscommunication issues between EMS and dispatch. The response
times have caused a ripple effect of reprimand that has increased
temper flares down the ranks.

7.  By implementing a pager system, dispatch messages will be received
promptly. Non-receipt of cellular messages due to dead zones or being
on silent as per company policy will be eliminated.
 Company profits will increase by improving the ability to respond to
more calls.
 Patient relations to the company will also improve.

8.  Research has found that pagers are a more efficient source of
communication over cellular devices.
 Pagers have a longer battery life. Use narrow band signals which
penetrate buildings better. Pagers also have a broader coverage area.
(PageNet,2012)
 The US Fire Administration has conducted a study for both firefighters
and EMS. The Needs Assessment Survey found that communication
needs are a problem for 72% of surveyed EMS and fire services. They
have found that pager use has drastically increased initial on spot
notification. (USFA, 2011)

9.  25 Pagers are needed
 Suggested to use is Motorola Advisor II
 Cost per pager $124, $225 with cradle and cables
 Service fee is $636 for annual contract which includes tech support
 Initial start up cost is - $5625 for pagers (not including tax or contract
discount) and $636 for basic annual contract (unlimited paging and
tech support)
 Total start up costs - $ 6261 (not including fees discussed above)

10.  Implementation of a pager system and use will be evaluated and
documented by Dispatch Supervisor on a monthly basis for efficiency
in response increase time.
 Documentation will include time of page, call response to page receipt,
amount of time to respond to call and daily call totals.
 All tech support needs will be documented for efficiency and
timeliness.
 Quarterly reports will be reviewed by the CEO.

11.  Greens Communication (570) 628-5556
 LRS Paging Systems 1-800-577-8101
 Radio Hospital (419) 229-6010

12.  Advisor II. (2014, January 1). Retrieved from
http://www.motorolasolutions.com/US-EN/Business Product and
Services/Pagers/Advisor II_US-EN
 PageNet. (2014, March 1). Frequently Asked Questions. Retrieved from
http://www.pagenet.ca/?page_id=115#3
 Icom America Inc. (2012, January 1). Volunteer Fire/EMS Executive Summary.
Retrieved from http://www.icomamerica.com/idas625/vmr_exec-
summaries/Icom_ES_Volunteer.pdf
 Beverly(Greens Communications), personal communication, December 6,2014