Local Planning Authority presentation 2

1. Better Connected
SOCITM
Birmingham

2. Pete Flynn
Technical Support Manager
Planning
Liverpool City Council

3. Liverpool City Council Website
-SOCITM findings
-LCC home Page
-How we address customer needs
-Role of the Web Team
-Most used Pages
-Use of Contact Centre
-Links to the Planning Portal

4. Liverpool City Council Website
-e-planning changes made internally to improve the
processing of Planning Applications
-Benefits of receiving electronic applications
-Cost savings
-Further Improvements

5. SOCITM Findings

6. Welcome to Liverpool City Council – LCC Home
Page

19. The Web team
-Web team manage content
-Role of the team
-Relationship
-Design Constraints
-Meeting the Customer Needs

20. Most used pages
-Search and track current applications 40%
-Add comments here
-Make an application

21. Liverpool City Council Contact Centre
-LCC first LA Contact Centre
-Dedicated Planning team
-Training in Planning
-Refer customers to Website where possible
-Advisors use Planning Portal for advice

22. Links to Planning Portal
-Planning Portal Key to website
-Links on most pages
-Underpin everything we do
-Provide invaluable advice
-Prevents duplication

23. e-Planning Changes
-On line comments direct into back office
-E-consults
-Email all correspondence including decisions etc

24. Benefits of Electronic Applications
-Documents automatically available on line
-No scanning required
-Faster validation
-Ability to consult electronically
-Easier for applicants/agents
-Better when fees paid up front

25. Cost Savings
-Reduction in staff
-Postage costs
-Printing costs
-Staff time
-Agents/Applicants

26. Future Improvements
-End to end electronic processing
-Planning Mobile
-Electronic consults for neighbours
-Planning Alerts

27. Thank you
Any Questions?