The document discusses conflict management and resolution. It defines conflict as an expressed struggle between two or more interdependent parties who perceive incompatible goals or scarce resources. Conflicts can originate from differences in beliefs, values, interests or desires, or from rivalry over scarce resources. The document then states that conflict management is defined as an opportunity to improve situations and strengthen relationships. It discusses proactive and collaborative approaches to conflict management and resolution. Finally, it outlines presentations by three teams on specific conflicts - the Shell-Ogoni conflict in Nigeria, a conflict between aviation authorities and airport concessionaires in Nigeria, and the recent US government shutdown.