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Maximo Anywhere
Product Update
Rahul Desai
Principal Offering Manager, Watson IoT Asset Management
August 2017
2
Please Note:
• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s
sole discretion.
• Information regarding potential future products is intended to outline our general product direction and it should not be
relied on in making a purchasing decision.
• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation
to deliver any material, code or functionality. Information about potential future products may not be incorporated into
any contract.
• The development, release, and timing of any future features or functionality described for our products remains at our
sole discretion.
• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment.
The actual throughput or performance that any user will experience will vary depending upon many factors, including
considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.
Our Mobile Strategy and Product
Update
4
Mobile continues to explode in the enterprise
2014 2016 2018
(2014) 60% of
large companies
used 3 or fewer
mobile apps1
The number of
custom mobile apps
will double
compared to 20142
The number of
enterprise mobile
apps is expected
to quadruple3
More than half of
b2e apps will be
created by the
enterprise6
85% of companies
have a mobile
backlog of up
to 20 app4
Mobile app
development will
out number PC
projects 4:15
5
Maximo Anywhere Strategy
Connected, Unplanned and Planned Offline support
Ready Apps + Extensible Platform
Major Mobile OS - iOS, Android, Windows Tablet
Available On-Premise and as SaaS
Available in 19 languages
Maximo Based Administration
Maximo Mobility Solution from IBM
Maximo Anywhere Release
GA Date
Platform Features - available with every Anywhere App
 Camera and Voice to Text
 Barcode/ QR Code support
 RFID support
 GPS Support
 Push Notification
 Attachments
 E-Signature / Real Signature
 Error Handling
 App Version management
 Online and Offline Map Support
7
Out of the Box Ready Apps
Work
Management
Work Execution
Inspection
Approval
Service Request
Inventory
Management
Physical Count
Issue & Returns
Transfer & Receiving
Asset Management
Asset Data Manager
Asset Audit
Industry
Solutions
Work Exec for
Calibration
Incident Reporter
(O&G, HSE)
Work Exec for Complex
Assets (ACM/ Aviation)
E Flight Log Book
(Aviation/ACM)
Operator Rounds
(Nuclear)
Maximo Based Anywhere Administration Application
8
Maximo Based Anywhere Administration Application
 List Data: Create & manage queries
 Lookup Data: Control/limit data
downloaded to device
 Settings: App level enablement settings
 Notification Events: Push Notification
 Global Properties: All app level settings,
like control attachment download limit…
9
Maximo Anywhere: 19 Supported Languages
 English
 Brazilian Portuguese
 Czech
 Danish
 Dutch
 French
 Finnish
 German
 Hungarian
 Japanese
 Korean
 Norwegian
 Polish
 Russian
 Simplified Chinese
 Spanish
 Swedish
 Traditional Chinese
 Italian
10
Maximo Anywhere: Licensing and Migration Options
1. Mobile Only: Requires only the Maximo Anywhere licensing to use the Anywhere
mobile apps. Users only access Maximo via Anywhere apps.
2. Mobile & Desktop: Requires Maximo Anywhere and appropriate Maximo core
entitlement. Sold/priced as an Add-on to Maximo license
3. Existing Maximo Mobile customers: May migrate their licenses (in whole or
in part) to Maximo Anywhere at no charge when similar functional apps exist
4. Trade-up from Maximo Everyplace: Can purchase trade-up licenses to move
from Maximo Everyplace to Maximo Anywhere
Authorized and Concurrent User Licensing metric
Includes use of ALL Anywhere applications*
* Except Industry Solution Apps
11
Maximo Anywhere: SaaS Offering
Available Now …
 Available with Maximo SaaS and
SaaS Flex
 Mobile Only and Add-on Licenses
 Authorized and Concurrent Users
 Android and iOS Support
Benefits of IBM SaaS Offering
 Lower cost of ownership
 Faster time to value
 Scalability
 Less strain on IT resources
 Shift costs from CAPEX to OPEX
Maximo Anywhere SaaS
Maximo Asset
Management (SaaS)
Maximo Asset
Management Flex
(SaaS)
Maximo Asset
Management
Fundamentals
(SaaS)
What’s new in Maximo Anywhere 7.6.2
13
Data Download Modes
Asynchronous download of
lookup data.
Retry Capability based on
Tracking lookup/system data
failure
Selective refresh data capability
based on Delta
Auto sync capability in
background based on Settings
Data Download Enhancements
14
Accessibility Support
Undo Process
New Setting to allow
Administrator to Control Undo
process
Simplified Build and Deploy
Configurable option to do a
Web Build for Android and iOS
Simplified build when there are
no Native changes
Eliminates need for Android or
iOS SDK
App get the updates Over the
Air (OTA)
Platform Enhancements (Contd.)
15
Work Execution App – Now Available on Apple App Store
16 12/5/2017
MobileFirst
Server
MobileFirst Foundation Platform
MobileFirst
Console
MobileFirst
Application Store
2
Download / Install
3
4
Check for update
Update web resource
1
Distribute
End Users
App Changes – Web
Build and Deploy
Changeconnectiontointernal
MobileFirstserver
•The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational
purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development,
release, and timing of any features or functionality described for our products remains at our sole discretion. .
Faster Time to Value : Deployment in hours
Advanced Map Capabilites – Map Manager
• Enhanced Map Manager to handle all Anywhere specific configurations - Offline areas,
Layer filtering and Offline map estimation.
18
Advanced Mapping Capability – Online and Offline Maps
1
Map
View
of
Work
Offline
Maps
• Map View of Work - Online and Offline with GIS data
• Ability to Download and Switch to Offline Map
Advanced Map Capabilities
• Identify Action on GIS features to display feature attributes from GIS system
• Updates the Asset associated with the Workorder from Identify menu
Our Path Forward
21
Enhancements Themes for Coming Releases
Location Based Services and
Advanced Map Capabilities
 Enhance map control - ESRI,
Google
 Send device position to Maximo.
 Modify work on a map
 Query work, assets, locations,
labor based on device position.
 Redlining and mark ups.
 Linear Asset Management
Application Enhancements
 Crews & Crew Management
 Time Sheet Reporting
 Request Material
 Inspection Enhancements
 Updates to current applications
•The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be
incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality
Industry Solution
Applications
 Clearance Field Tagging
(Nuclear)
 Permit Request (O&G, HSE)
 Hazard Checklist (O&G, HSE)
 CU In Progress Enhancements
(Utilities)
Platform
 Simplified Build and Deploy
 Data download modes
 OS Currency
 Additional Authentication Support
 Configurability
 Performance Improvements
 Style and Usability Enhancements
 Serviceability
22
Mobile Product Consolidation Plan
2013 2015 2017+
Maximo Everyplace
Maximo Mobile customers can opt to migrate to
Anywhere or stay on current technology
End of Market
Maximo Mobile customers
entitlement will be mapped
to Maximo Anywhere.
Maximo Everyplace has been merged into core Maximo
Maximo Mobile
Work Mgr
Maximo Mobile
Inventory Mgr
Maximo Mobile
Asset Mgr
Maximo Anywhere
Maximo Everyplace
Maximo Mobile
Work Mgr
Maximo Mobile
Inventory Mgr
Maximo Mobile
Asset Mgr
Maximo Anywhere
•The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational
purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development,
release, and timing of any features or functionality described for our products remains at our sole discretion. .
Maximo Mobile
Work Mgr
Maximo Mobile
Inventory Mgr
Maximo Mobile
Asset Mgr
Maximo Anywhere
23
Field Service Management with Maximo
Scheduler/Scheduler Plus
• Forecast and schedule work
• Incorporate weather data
• Optimization of work via resource
leveling or capacity planning
• Plan and schedule appointments
Planning of Work
Maximo
Asset
Management
Assignment of WorkMapping of Work
Completion of Work
Scheduler/Scheduler Plus
• Optimize resource assignment
based on geolocation, craft, skill,
weather
• Monitor work and adjust based on
real-time field progress
Spatial/Anywhere/Plus
• Optimization of work route on
an Esri/Google/Bing map along
with turn-by turn directions
displayed on a mobile device
• Incorporate real-time traffic
Anywhere
• Technician receives work
orders in the field
• Provides real-time status
updates to dispatcher and the
back-office
Maximo Anywhere Apps Overview
25
Work Execution App Features
2013 20152014 2016
2013 2014 2015 2016 2017 (Planned)
 List of Work Orders
 Work Order Details
 Tasks
 Plans and Actuals
 Work Log
 Change Status
 Record Labor with
Start/Pause/Stop
Timer
 Create Follow-up
Work Order
Work Order on Maps
(Offline)
 Multi Asset /
Location
 Capture Failure
Code
 Meters
 Attachments + Take
Photo
 Materials Checklist
 Classification /
Specifications
 Create Actuals from
Plans
 Asset / Location
Work History
 Work Order on
Maps (Online)
 eSignature
 Real Signature
 Push Notification
 Report Downtime
 Advanced Map
Capabilities
 Crew
Management
 Request Material
•The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational
purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development,
release, and timing of any features or functionality described for our products remains at our sole discretion. .
26
Inspection App Features
 Inspection (Work Order) List
 Inspection Details
 Create a follow-up Work Order
 Change Status
 Start/Pause/Complete Work
 Work Log
 Actual Labors / Tools
 Attachments + Take Photo
 Inspection Task and Form
 Real Signature
 Push Notifications
27
Work Approval App Features
 List of Work Order Waiting Approval
 Approve/Cancel from List Page
 View Work Details
 Multiple Asset / Locations
 View Planned Labor / Material / Tools / Services
 Update Work Log
 View Cost
28
Service Request App Features
 Create Service Request
 View Service Request
 Add Asset / Location
 Attachments and Take Photo
 Capture GPS Coordinates
 Update Work Log
29
Physical Count App Features
 Item Physical Count
 Blind and Non-Blind Physical Count
 Recount / Ad hoc Count
30
Issues and Returns App Features
 Issue Reserved Items
 Issue Additional Items
 Returns Items
31
Transfers and Receiving App Features
 Transfer Reserved Items
 Transfer Additional Items
 Receive Shipments
 Manage Received Shipments
 Inspect Items
 Return Items
 Receive Purchase Orders
 Manage Purchase Orders
32
Asset Data Manager App Features
 List of Assets
 Asset Details
 Create an Asset
 Change Status
 Attachments + Take Photo
 Meters + Enter Meter Readings
 Report Downtime
 Move
 Classification / Specifications
33
Asset Audit App Features
 List of Locations to be Audited
 List of Assets in a Location to be accounted.
 Asset Details
 Audit an Asset
 Change Status
 Move an Asset
 Audit using Barcode Scanner
 Audit using RFID Scanner
Calibration
3
Calibration capabilities:
 Receive calibration work orders
 Handles connected and disconnected
use cases scenarios
 Filter via barcode
 Completing data sheets for analog
devices, discrete devices
 Completing data sheets with calibration
points, function checks, and dynamic
checks
 Repeatables
 Looped calibrations
 Validating tools
 Online work order creation
35
Thank You!!
Resources:
Product Page
http://www-03.ibm.com/software/products/en/maximo-anywhere
Maximo Anywhere Knowledge Center
https://www.ibm.com/support/knowledgecenter/en/SSPJLC
Developer Works Wiki
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20Maximo%20Asset%20Management/page/Maximo%20Anywhere

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Maximo Anywhere product update Nov 2017

  • 1. Maximo Anywhere Product Update Rahul Desai Principal Offering Manager, Watson IoT Asset Management August 2017
  • 2. 2 Please Note: • IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. • Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. • The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. • The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. • Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
  • 3. Our Mobile Strategy and Product Update
  • 4. 4 Mobile continues to explode in the enterprise 2014 2016 2018 (2014) 60% of large companies used 3 or fewer mobile apps1 The number of custom mobile apps will double compared to 20142 The number of enterprise mobile apps is expected to quadruple3 More than half of b2e apps will be created by the enterprise6 85% of companies have a mobile backlog of up to 20 app4 Mobile app development will out number PC projects 4:15
  • 5. 5 Maximo Anywhere Strategy Connected, Unplanned and Planned Offline support Ready Apps + Extensible Platform Major Mobile OS - iOS, Android, Windows Tablet Available On-Premise and as SaaS Available in 19 languages Maximo Based Administration Maximo Mobility Solution from IBM Maximo Anywhere Release GA Date
  • 6. Platform Features - available with every Anywhere App  Camera and Voice to Text  Barcode/ QR Code support  RFID support  GPS Support  Push Notification  Attachments  E-Signature / Real Signature  Error Handling  App Version management  Online and Offline Map Support
  • 7. 7 Out of the Box Ready Apps Work Management Work Execution Inspection Approval Service Request Inventory Management Physical Count Issue & Returns Transfer & Receiving Asset Management Asset Data Manager Asset Audit Industry Solutions Work Exec for Calibration Incident Reporter (O&G, HSE) Work Exec for Complex Assets (ACM/ Aviation) E Flight Log Book (Aviation/ACM) Operator Rounds (Nuclear) Maximo Based Anywhere Administration Application
  • 8. 8 Maximo Based Anywhere Administration Application  List Data: Create & manage queries  Lookup Data: Control/limit data downloaded to device  Settings: App level enablement settings  Notification Events: Push Notification  Global Properties: All app level settings, like control attachment download limit…
  • 9. 9 Maximo Anywhere: 19 Supported Languages  English  Brazilian Portuguese  Czech  Danish  Dutch  French  Finnish  German  Hungarian  Japanese  Korean  Norwegian  Polish  Russian  Simplified Chinese  Spanish  Swedish  Traditional Chinese  Italian
  • 10. 10 Maximo Anywhere: Licensing and Migration Options 1. Mobile Only: Requires only the Maximo Anywhere licensing to use the Anywhere mobile apps. Users only access Maximo via Anywhere apps. 2. Mobile & Desktop: Requires Maximo Anywhere and appropriate Maximo core entitlement. Sold/priced as an Add-on to Maximo license 3. Existing Maximo Mobile customers: May migrate their licenses (in whole or in part) to Maximo Anywhere at no charge when similar functional apps exist 4. Trade-up from Maximo Everyplace: Can purchase trade-up licenses to move from Maximo Everyplace to Maximo Anywhere Authorized and Concurrent User Licensing metric Includes use of ALL Anywhere applications* * Except Industry Solution Apps
  • 11. 11 Maximo Anywhere: SaaS Offering Available Now …  Available with Maximo SaaS and SaaS Flex  Mobile Only and Add-on Licenses  Authorized and Concurrent Users  Android and iOS Support Benefits of IBM SaaS Offering  Lower cost of ownership  Faster time to value  Scalability  Less strain on IT resources  Shift costs from CAPEX to OPEX Maximo Anywhere SaaS Maximo Asset Management (SaaS) Maximo Asset Management Flex (SaaS) Maximo Asset Management Fundamentals (SaaS)
  • 12. What’s new in Maximo Anywhere 7.6.2
  • 13. 13 Data Download Modes Asynchronous download of lookup data. Retry Capability based on Tracking lookup/system data failure Selective refresh data capability based on Delta Auto sync capability in background based on Settings Data Download Enhancements
  • 14. 14 Accessibility Support Undo Process New Setting to allow Administrator to Control Undo process Simplified Build and Deploy Configurable option to do a Web Build for Android and iOS Simplified build when there are no Native changes Eliminates need for Android or iOS SDK App get the updates Over the Air (OTA) Platform Enhancements (Contd.)
  • 15. 15 Work Execution App – Now Available on Apple App Store
  • 16. 16 12/5/2017 MobileFirst Server MobileFirst Foundation Platform MobileFirst Console MobileFirst Application Store 2 Download / Install 3 4 Check for update Update web resource 1 Distribute End Users App Changes – Web Build and Deploy Changeconnectiontointernal MobileFirstserver •The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. . Faster Time to Value : Deployment in hours
  • 17. Advanced Map Capabilites – Map Manager • Enhanced Map Manager to handle all Anywhere specific configurations - Offline areas, Layer filtering and Offline map estimation.
  • 18. 18 Advanced Mapping Capability – Online and Offline Maps 1 Map View of Work Offline Maps • Map View of Work - Online and Offline with GIS data • Ability to Download and Switch to Offline Map
  • 19. Advanced Map Capabilities • Identify Action on GIS features to display feature attributes from GIS system • Updates the Asset associated with the Workorder from Identify menu
  • 21. 21 Enhancements Themes for Coming Releases Location Based Services and Advanced Map Capabilities  Enhance map control - ESRI, Google  Send device position to Maximo.  Modify work on a map  Query work, assets, locations, labor based on device position.  Redlining and mark ups.  Linear Asset Management Application Enhancements  Crews & Crew Management  Time Sheet Reporting  Request Material  Inspection Enhancements  Updates to current applications •The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality Industry Solution Applications  Clearance Field Tagging (Nuclear)  Permit Request (O&G, HSE)  Hazard Checklist (O&G, HSE)  CU In Progress Enhancements (Utilities) Platform  Simplified Build and Deploy  Data download modes  OS Currency  Additional Authentication Support  Configurability  Performance Improvements  Style and Usability Enhancements  Serviceability
  • 22. 22 Mobile Product Consolidation Plan 2013 2015 2017+ Maximo Everyplace Maximo Mobile customers can opt to migrate to Anywhere or stay on current technology End of Market Maximo Mobile customers entitlement will be mapped to Maximo Anywhere. Maximo Everyplace has been merged into core Maximo Maximo Mobile Work Mgr Maximo Mobile Inventory Mgr Maximo Mobile Asset Mgr Maximo Anywhere Maximo Everyplace Maximo Mobile Work Mgr Maximo Mobile Inventory Mgr Maximo Mobile Asset Mgr Maximo Anywhere •The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. . Maximo Mobile Work Mgr Maximo Mobile Inventory Mgr Maximo Mobile Asset Mgr Maximo Anywhere
  • 23. 23 Field Service Management with Maximo Scheduler/Scheduler Plus • Forecast and schedule work • Incorporate weather data • Optimization of work via resource leveling or capacity planning • Plan and schedule appointments Planning of Work Maximo Asset Management Assignment of WorkMapping of Work Completion of Work Scheduler/Scheduler Plus • Optimize resource assignment based on geolocation, craft, skill, weather • Monitor work and adjust based on real-time field progress Spatial/Anywhere/Plus • Optimization of work route on an Esri/Google/Bing map along with turn-by turn directions displayed on a mobile device • Incorporate real-time traffic Anywhere • Technician receives work orders in the field • Provides real-time status updates to dispatcher and the back-office
  • 25. 25 Work Execution App Features 2013 20152014 2016 2013 2014 2015 2016 2017 (Planned)  List of Work Orders  Work Order Details  Tasks  Plans and Actuals  Work Log  Change Status  Record Labor with Start/Pause/Stop Timer  Create Follow-up Work Order Work Order on Maps (Offline)  Multi Asset / Location  Capture Failure Code  Meters  Attachments + Take Photo  Materials Checklist  Classification / Specifications  Create Actuals from Plans  Asset / Location Work History  Work Order on Maps (Online)  eSignature  Real Signature  Push Notification  Report Downtime  Advanced Map Capabilities  Crew Management  Request Material •The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. .
  • 26. 26 Inspection App Features  Inspection (Work Order) List  Inspection Details  Create a follow-up Work Order  Change Status  Start/Pause/Complete Work  Work Log  Actual Labors / Tools  Attachments + Take Photo  Inspection Task and Form  Real Signature  Push Notifications
  • 27. 27 Work Approval App Features  List of Work Order Waiting Approval  Approve/Cancel from List Page  View Work Details  Multiple Asset / Locations  View Planned Labor / Material / Tools / Services  Update Work Log  View Cost
  • 28. 28 Service Request App Features  Create Service Request  View Service Request  Add Asset / Location  Attachments and Take Photo  Capture GPS Coordinates  Update Work Log
  • 29. 29 Physical Count App Features  Item Physical Count  Blind and Non-Blind Physical Count  Recount / Ad hoc Count
  • 30. 30 Issues and Returns App Features  Issue Reserved Items  Issue Additional Items  Returns Items
  • 31. 31 Transfers and Receiving App Features  Transfer Reserved Items  Transfer Additional Items  Receive Shipments  Manage Received Shipments  Inspect Items  Return Items  Receive Purchase Orders  Manage Purchase Orders
  • 32. 32 Asset Data Manager App Features  List of Assets  Asset Details  Create an Asset  Change Status  Attachments + Take Photo  Meters + Enter Meter Readings  Report Downtime  Move  Classification / Specifications
  • 33. 33 Asset Audit App Features  List of Locations to be Audited  List of Assets in a Location to be accounted.  Asset Details  Audit an Asset  Change Status  Move an Asset  Audit using Barcode Scanner  Audit using RFID Scanner
  • 34. Calibration 3 Calibration capabilities:  Receive calibration work orders  Handles connected and disconnected use cases scenarios  Filter via barcode  Completing data sheets for analog devices, discrete devices  Completing data sheets with calibration points, function checks, and dynamic checks  Repeatables  Looped calibrations  Validating tools  Online work order creation
  • 35. 35 Thank You!! Resources: Product Page http://www-03.ibm.com/software/products/en/maximo-anywhere Maximo Anywhere Knowledge Center https://www.ibm.com/support/knowledgecenter/en/SSPJLC Developer Works Wiki https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20Maximo%20Asset%20Management/page/Maximo%20Anywhere

Notes de l'éditeur

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  3. With a combination of Maximo Asset Management (our core EAM solution), our scheduling and dispatching solutions (Scheduler and Scheduler Plus), and our mobile solution (Anywhere), we offer a comprehensive solution to our clients, enabling them to address their FWM requirements with a single system of record – Maximo. So, everything from planning and scheduling of work, to booking customer appointments, to assigning and dispatching the technicians, and finally tracking the work progress in real-time can all be achieved with Maximo. This eliminates the need to go with a third party tool and worrying about all the challenges that come along with it.