4. Let me start by saying that this
incident and our response time are
not up to our standard, and I
apologize on behalf of Atlassian.
Sri Viswanath, Atlassian CTO
5. Cause & Impact
Communication Gap
Poor communication between
requesting team and
execution team. Wrong ID’s
provided.
Faulty Script
Wrong execution mode with
the wrong ID’s
Impact
400 clients had sites deleted.
As of April 18th, all clients had
been restored with minimal
data loss
6. Jira Security Advisory 2022-04-20
• Products affected:
•Jira Core Server
•Jira Software Server
•Jira Software Data Center
•Jira Service Management Server
•Jira Service Management Data Center
Upgrade:
• Go here to adjust notifications:
https://my.atlassian.com/email
Jira / Jira Software:
• 8.13.x >= 8.13.18
• 8.20.x >= 8.20.6
• All versions >= 8.22.0
Jira Service Management:
• 4.13.x >= 4.13.18
• 4.20.x >= 4.20.6
• All versions >= 4.22.0
7. Key Information Links
• Q&A on the Incident:
https://community.atlassian.com/t5/Feedback-Forum-questions/Updates-and-Q-amp-
A-on-active-incident-affecting-Atlassian/qaq-p/2000572
• Post-Incident Review:
https://www.atlassian.com/engineering/post-incident-review-april-2022-outage
• Security Advisory Jira 2022-04-20:
https://confluence.atlassian.com/display/JIRA/Jira+Security+Advisory+2022-04-20
10. Atlas
People Directory
Who’s that? What do they do?
What teams are they on?
Goals & OKRs
Give teams purpose by
showing how their projects
ladder up to goals.
Project Reporting
Get updates with just enough
context
11. ● Formally Team Central
● Available in Beta
● 10,000 foot view of the project
● Removes need for status update meetings
● Syncs with Slack or Microsoft Teams
● Start using now for free
https://www.atlassian.com/software/atlas
Atlas
13. Compass
People
Take the guesswork out of
ownership and know exactly
who and where to go to for
help
Metadata
Component information is no
longer scattered - find docs,
runbooks, repositories and
more in once place
Scorecards
Understand and improve
component health to prevent
downtime and ensure they’re
production-ready.
14. ● Still in alpha
● Available free right now
● Connect 3rd parties and Atlassian tools into one place
● Mission control hub for dev teams on assembling software
Compass
https://www.atlassian.com/software/compass
15. Jira Software
● Smart links to embed
rich text
● Quicker access to
sprint reports from
sprint view
● Adding Designs that
can be connected to
external sources like
Figma
Jira Work Management
● View who is online
● Easily see who is
editing in an
spreadsheet like format
● Free with Jira Cloud
Software license
Jira Service Management
● Risk Assessment
Engine for deploys
● Insight - flag if deploy
impacts code with
ongoing incident
● Change calendar in Jira
● Low code/no code
form builder with 300
templates
● Acquired PerceiptAI to
improve automation
All the Jira’s
16. Confluence
● Create charts from a
table automatically
● Traffic feed - popular,
trending
● Presenter mode on
pages
● Embed rich content
● Automation for
Confluence (early
access)
Trello
● Drag/Drop on calendar
to change due dates
● Smart links to embed
rich content (like Jira)
● Create a new card from
Slack
More…
● One homepage to
search all cloud
products
● 50k users per instance
● Atlassian Data Lake
and Analytics
(Enterprise can apply
for early access)
Confluence and Trello
19. Cloud Migrations
Use your resources:
Atlassian Cloud
Migration Toolkits
Atlassian University
Partner Webinars
● Assess and build your case for migration
● Define what success looks like
● Engage a variety of users early and
often
● Emphasize the value in cloud for
business and end users
● Assess your apps
● Hire a partner
● Test, Test, Test
● Migration is not the end
20. ● Four Pillars of Success
○ User Management
○ Jira
○ Confluence
○ App
● Get Cloud Ready
○ Infrastructure
○ Collaboration
○ Tooling
○ Make a break
21. ● Technical session
● Targeted towards server/DC instances
○ Good pre cloud migration steps
● Assess your data footprint
● Notify users at least 2 weeks in
advance
● Take snapshots and store in a
warehouse
● Refresh stage environments
● Use scripts and endpoints to automate
● Delete as much as reasonably possible
23. State of the Community
•What have we been doing:
• Since the pandemic we’ve been mostly virtual with guest speakers and other content
• We want to further grow the community providing content and networking
opportunities
• What’s on the horizon:
• Cross-country Atlassian Virtual Event around Canada Day
• Return to in-person Events around Mid-September
• We want your feedback:
• Look for a light survey to better understand what you want from the community
• Opportunity to win Atlassian swag
See upcoming events at ace.atlassian.com
