BRIDGEi2i helps a large shared services organization become efficient through better workforce capacity planning.

1. Customer Case Study
BRIDGEi2i helps a large shared services organization become efficient through better workforce
capacity planning.
Business Challenge
The shared services business supports risk advisory consultants globally through processing of various transactional
activities. The process was prone to significant volume fluctuations. As part of the long term planning, the business
wanted a robust analytical estimation of workforce capacity that factors in variation of volume across days while ensuring
shared services team can meet its SLA commitments. Such a solution was also expected to meet other operative
constraints around technology, & skills required.
BRIDGEi2i Solution
BRIDGEi2i modelled the workflow and built a tool based on queue simulation model to analyse various drivers of capacity
requirement with its impact on delivery outcomes.
Process Segmentation
 Segmentation of processes based on pattern, variation & volume of requests
 For every segment estimate underlying distribution of volume, TAT, absenteeism etc.
Business Workflow Modeling Process Simulation Production Planning
Build optimization model to
Statistical simulation of various scenarios
Modeling of the workflow and recommend capacity levels for various
based on distribution characteristics of
calculation of key metrics levels of SLA commitment for the
various levers across segments
group.
Business Impact
This tool, allowed them to reduce workforce required and make shared service centre more efficient. It provides
guideline to balance capacity requirement with volume variability & SLA commitment creating a sustainable capacity
and production planning model for the organization.
About BRIDGEi2i
BRIDGEi2i is an analytics solutions company partnering with businesses globally, helping them achieve accelerated
outcome harnessing the power of data. BRIDGEi2i helps companies to BRIDGE the gap between INFORMATION,
INSIGHT and IMPACT in their journey to institutionalize data driven decisions across the enterprise.
For more details contact us: enquiries@bridgei2i.com
Information Insight Impact
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