Learning and Skills Group Webinar 09.07.09

1. Learning and Skills Group Webinar 12 noon – 9 July 2009 Re-inventing the e-learning experience Lars Hyland Director of Learning Services Brightwave Limited Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk 9 July 2009 http://larsislearning.blogspot.com/

2. Getting started… <ul><li>Can everyone hear me OK? </li></ul><ul><ul><ul><li>YES </li></ul></ul></ul><ul><ul><ul><li>NO </li></ul></ul></ul><ul><li>This helps me speak up and gets us all used to the Webex tools we’ll be using as we go along. </li></ul>http://larsislearning.blogspot.com/

3. In this session… <ul><li>Using focused learning portals to solve key business challenges </li></ul><ul><li>Improving performance of new starters with a smart onboarding/induction programme – EXAMPLE – Sky </li></ul><ul><li>How cutting the 'time to competence' clearly establishes the value of learning </li></ul><ul><li>Making 'self-service' performance support easy to use, engaging and effective </li></ul><ul><li>Five steps for building an AGILE learning strategy </li></ul>http://larsislearning.blogspot.com/

4. Warm up poll… <ul><li>What best describes your experience with e-learning to date? </li></ul><ul><ul><ul><li>New to it, want to learn more </li></ul></ul></ul><ul><ul><ul><li>Some experience, but want to improve range and depth of implementation </li></ul></ul></ul><ul><ul><ul><li>Experienced, looking for new ideas to engage audience and increase take up </li></ul></ul></ul><ul><li>Vote now and get chatting... </li></ul>http://larsislearning.blogspot.com/

5. So, what’s the problem? © Brightwave Ltd

6. Confronting the elephant in the training room… http://larsislearning.blogspot.com/

7. Confronting the elephant in the training room… http://larsislearning.blogspot.com/ <ul><li>Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way. </li></ul>

8. Confronting the elephant in the training room… http://larsislearning.blogspot.com/ <ul><li>Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way. </li></ul><ul><li>= NO learning </li></ul><ul><li>= NO value added </li></ul>

9. Confronting the virtual elephant… http://larsislearning.blogspot.com/ <ul><li>E-learning can suffer same problems: </li></ul><ul><li>Too DULL, </li></ul><ul><li>Too INACCESSIBLE, </li></ul><ul><li>Lacks RELEVANCE. </li></ul>

10. Confronting the virtual elephant… http://larsislearning.blogspot.com/ <ul><li>E-learning can suffer same problems. </li></ul><ul><li>Too DULL, </li></ul><ul><li>Too INACCESSIBLE, </li></ul><ul><li>Lacks RELEVANCE. </li></ul><ul><li>= NO learning </li></ul><ul><li>= NO value added </li></ul>

11. The missing ingredient… http://larsislearning.blogspot.com/ TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)

12. The missing ingredient…follow through http://larsislearning.blogspot.com/ LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)

13. Our survey says... © Brightwave Ltd

14. What we found... http://larsislearning.blogspot.com/ <ul><li>Brightwave E-learning Trends Survey </li></ul><ul><li>Polled L & D specialists within large UK organisations (5000+ staff) </li></ul><ul><li>Findings provide insight into current and future e-learning practices across all industry sectors. </li></ul>

15. Brightwave E-learning Trends Survey http://larsislearning.blogspot.com/ <ul><li>E-learning use and take up </li></ul><ul><li>70% have been using e-learning for over 4 years </li></ul><ul><li>37% said e-learning not meeting expectations of take up – why not? </li></ul><ul><ul><li>Poor communication </li></ul></ul><ul><ul><li>E-learning not engaging </li></ul></ul><ul><ul><li>E-learning not aligned to business objectives </li></ul></ul>

16. Poll time… <ul><li>In your organisation, which of these reasons for poor take up affects you most? </li></ul><ul><ul><ul><li>Poor communication </li></ul></ul></ul><ul><ul><ul><li>E-learning not engaging </li></ul></ul></ul><ul><ul><ul><li>E-learning not aligned to business objectives </li></ul></ul></ul><ul><ul><ul><li>Hey, we have excellent take up! </li></ul></ul></ul><ul><li>Vote now and get chatting... </li></ul>http://larsislearning.blogspot.com/

17. If you enjoyed answering that… <ul><li>Enter our *new* E-learning and Training Trends Survey </li></ul><ul><li>Each participant automatically entered into a prize draw for a chance to win a Roberts STREAM 202 radio - a portable DAB, FM and internet radio. </li></ul><ul><li>At the end of this webinar, go to www.brightwave.co.uk and enter before closing date on 10 July. </li></ul>http://larsislearning.blogspot.com/

18. Learning portals © Brightwave Ltd

19. LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. DEATH BY LMS...

20. LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. LEARNING PORTALS SHIFTS FOCUS ONTO THE LEARNER...

21. Learning portals are about learners... http://larsislearning.blogspot.com/ Front end designed to support learner experience

22. Learning portals are about learners... http://larsislearning.blogspot.com/ Organised around performance needs and business challenges

23. Learning portals are about learners... http://larsislearning.blogspot.com/ Content is relevant to task at hand so less distraction

24. Learning portals – strong business case <ul><li>Learning portals can support many mission critical business areas e.g. </li></ul><ul><ul><li>Induction/onboarding (faster time to full competence) </li></ul></ul><ul><ul><li>Management development (improved team productivity) </li></ul></ul><ul><ul><li>Sales skills (higher revenues) </li></ul></ul><ul><ul><li>Regulatory compliance (reduced business risk) </li></ul></ul><ul><li>Closer sense of community encourages peer to peer learning (especially where social media tools are available) </li></ul><ul><li>Can meaningfully bring together all aspects of a learning experience – communication, knowledge, practice and performance tools. </li></ul>http://larsislearning.blogspot.com/

25. Discussion point and poll… <ul><li>“ We should design CAMPAIGNS not COURSES” </li></ul><ul><ul><ul><li>YES </li></ul></ul></ul><ul><ul><ul><li>NO </li></ul></ul></ul><ul><li>What do you think? Share your thoughts with us... </li></ul>http://larsislearning.blogspot.com/

26. CASE STUDY: Onboarding/induction at Sky © Brightwave Ltd

27. Case study: Sky pre-joining learning portal Business Case : Improve customer service during time of growth Reduce staff attrition during induction period Accelerate time to full competence Training available from job acceptance, 2-4 weeks before start Overall induction training costs to reduce

28. Sky portal http://larsislearning.blogspot.com/ Countdown to first day, video wall, progress bar

29. Sky portal http://larsislearning.blogspot.com/ CEO welcome, compliance, produce knowledge content

30. Sky portal http://larsislearning.blogspot.com/ Sales simulation, meeting existing staff, volatile content

31. Sky portal http://larsislearning.blogspot.com/ Product knowledge covers key features and benefits

32. Sky portal Compliance training completed before arriving at Sky site

33. Sky portal http://larsislearning.blogspot.com/ Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.

34. Sky portal http://larsislearning.blogspot.com/ Product knowledge is tested through sales simulation.

35. Sky portal http://larsislearning.blogspot.com/ Meet existing staff and learn about job role – open and honest

36. Sky portal http://larsislearning.blogspot.com/ <ul><li>Progress is fully tracked for the individual. </li></ul><ul><li>Data is shared with Sky internal systems for management reporting. </li></ul><ul><li>Learners reminded to complete learning in recommended time period. </li></ul>

37. Case study: Sky pre-joining learning portal Key features : Media rich, highly interactive, in line with Sky brand Fully tracked content, integrates with internal systems Product knowledge, sales simulation and compliance covered Insight into existing staff in job roles (blogs, video, photos) Leaderboard – encourages repetition to cement learning

38. Discussion point… <ul><li>How is induction and onboarding managed in your own organisation? </li></ul><ul><li>Would it benefit from a similar approach? </li></ul><ul><li>Share your thoughts with us... </li></ul>http://larsislearning.blogspot.com/

40. <ul><li>Faster innovation breeds change in practice and performance </li></ul><ul><li>Staff want easier, faster ways to do their job well </li></ul><ul><li>No time/budget to travel so technology critical </li></ul><ul><li>Integrate learning into workflow for more timely support </li></ul>Building your learning portal http://larsislearning.blogspot.com/ A G I L E ACCELERATED

41. Building your learning portal http://larsislearning.blogspot.com/ A G I L E GOAL DRIVEN <ul><li>Focus on business objectives </li></ul><ul><li>Concentrate on what is relevant, timely and actionable – learning portal provides more focus </li></ul><ul><li>More performance support than self development </li></ul>

42. Building your learning portal http://larsislearning.blogspot.com/ A G I L E INTEGRATED <ul><li>Consider the holistic experience of learners - datacentric LMS may be a barrier </li></ul><ul><li>Learning portals can integrate into existing systems at back end </li></ul><ul><li>Integrate communications, learning and performance support </li></ul><ul><li>Think Campaigns not Courses </li></ul>

43. Building your learning portal http://larsislearning.blogspot.com/ A G I L E LIBERATING <ul><li>Liberate your learners! </li></ul><ul><li>Remove barriers, real and imagined </li></ul><ul><li>Provide the right tools, align your messages and provide clear direction – they will do the rest... </li></ul><ul><li>Liberate yourself - a licence to innovate! </li></ul>

44. Building your learning portal http://larsislearning.blogspot.com/ A G I L E ENGAGING <ul><li>In interesting times, you need interesting solutions </li></ul><ul><li>Competition for attention is rife </li></ul><ul><li>Too much e-learning is just plain dull... </li></ul><ul><li>LMS experience often uninspiring and poorly perceived </li></ul><ul><li>Good design is critical to make impact </li></ul>

45. Building your learning portal – in summary http://larsislearning.blogspot.com/ A G I L E ENGAGING LIBERATING INTEGRATED GOAL DRIVEN ACCELERATED

46. In this session we’ve seen… <ul><li>How learning portals provide an engaging learning experience focused around real business needs </li></ul><ul><li>An example of how new starters benefit from an onboarding/induction learning portal at Sky </li></ul><ul><li>That ‘time to competence’ can be dramatically reduced where learning is presented clearly, with context and aimed at a specific community </li></ul><ul><li>Five characteristics of an AGILE learning portal </li></ul><ul><li>That intuitive technology and engaging design underpins the way we will learn and support performance in the future. </li></ul>http://larsislearning.blogspot.com/

47. Thanks for listening… <ul><li>Question Time </li></ul><ul><li>Email me at [email_address] </li></ul><ul><li>Visit www.brightwave.co.uk for case studies </li></ul><ul><li>Read http://larsislearning.blogspot.com </li></ul>http://larsislearning.blogspot.com/