Payment IQ Bootcamp #5 - Alternative Payments, What to Do When Plastic Isn't King?
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While plastic, via credit and debit cards, dominate electronic transaction methods in the West, that isn't the case in global markets. This webinar explains how merchants can develop a strategy to evaluate and implement some of the 200+ alternative payment methods used throughout the world.
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Payment IQ Bootcamp #5 - Alternative Payments, What to Do When Plastic Isn't King?
- 1. Brion Bonkowski Managing Director July 16, 2013 Boot Camp Week 5 Improve your Payment IQ Alternative Payments: Where Plastic isn’t King
- 2. How to Implement AP? Technology Options What Next? Q&A & Contact Information Introduction Who is Interested in Payments? Why Alternative Payments? Alternative Payments Overview Type of Alternative Payments Direct Debits eWallets Real Time Bank Transfers Prepaid Cards Cash Transfers Agenda
- 3. Who is ROI Payments & Why a Boot Camp Series? Who is interested in payments? The end result? Introduction
- 4. How important is it to support alternative payments in international markets?
- 5. The Alternative payments market is set to grow by 13% by 2015 230 Alternative payment schemes in operation across the globe today € 165B in global ecommerce transactions = 22% of total volume Regionally, Germany, the Netherlands, and AsiaPac are significant while neighboring countries, such as France, have very low adoption By 2015, alternative payments will outpace the use of cards, especially in developing economies such as Brazil and India Global Trends Toward Alternative Payments
- 6. With 230+ payment types, how do you pick the right one for your business? We will now review payment types by popularity over the next few slides. Global Trends Toward Alternative Payments
- 7. Alternative Payments by Type: Bank Transfers Real time Bank Transfers Benefit: Customers money is present in bank account at time of transaction Weakness: Requires hosting or re-direction Example Schemes: Offline Credit Benefit: Transfer confirmed before goods processed, resulting in no chargeback risk Weakness: Time to receive funds can be longer Example Schemes: Direct Debit Benefit: Easy to use and natural customer retention Weakness: Scheduled payments so a higher risk of chargebacks and a delay for settlement Example Schemes:
- 8. Alternative Payments by Type: Others eWallets Benefit: Customers money is present in account at time of transaction Weakness: Often relies on re-direct and can carry a high(er) transaction fee Example Schemes: Paper Based Benefit: No chargeback risk Weakness: Time lag, lower order completion, and usually higher cost Example Schemes: Mobile Benefit: Easy of Use Weakness: Time lag in payment, can be very high cost (as much as 50%) Example Schemes:
- 9. Drivers for Alternative Payments Growth Technology: “Push” – New alternative payment vendors are driving innovation and providing customers with a faster and more efficient means for paying for goods and services “Pull”- New types of goods and services in the digital realm: games, eBooks, virtual items require foster, more flexible ways to pay New Generation of Shoppers: 18-30 year olds are much more likely to be receptive to alternative payment methods; Older (65+ shoppers) are the least likely Profitability of Choice:
- 10. Alternative Payments in Developing Economies China and India are expected to soar in the coming decades and are some have an incredibly high adoption rate for alternative payments: China AliPay accounts for Billions in payments alone Online economy is growing by 22% annually India Real time bank transfers dominate the payments landscape Online economy is growing by 40% annually *Also of note is Brazil whose online growth rate is close to 18%
- 11. In Which Verticals are Alternative Payments Taking Off? High Penetration: Gaming & Gambling- eWallets very prevalent Adult- driven by personal privacy Video Games- micro transactions and younger customers Digital Content- driven by direct debit in many markets Medium Penetration Global eCommerce- PayPal drives a lot of this growth Telcoms- emerging geographies pair telco with payments Ticketing, entertainment, and Services Low Penetration Airlines & Travel- higher tickets lead more toward traditional card types Local and regional retail, government, education and utilities- traction dependent on geographies
- 12. Alternative Payment Share by Scheme: Major Markets
- 13. Alternative Payment Share by Scheme: Smaller Markets
- 14. Ok…So how do I implement these new schemes?
- 15. Alternative Payments Capabilities vs: Credit Cards Depends on the type of alternative payment, the following are GENERAL characteristics: Bank driven payments are often less expensive than credit cards Often uses a 3-party or closed loop network Requires a gateway that is capable of handling various transaction flows Less risk of chargeback, particularly in the use of real-time bank transfers Some schemes may have time lag in settlement
- 16. Gateways that Support Alternative Payments
- 17. Implementation Notes to Consider when Implementing AP May need to set up EU (or other local) entity and/or bank account Option to use aggregation/eWallet options to enable multiple alternative payment methods Fees may be higher on the transactions, but simplification of entity/corporate side and time to market benefits may outweigh the costs Technically, many of these schemes rely on a redirect or a hosted payment page Reconciliation considerations as each scheme may have a different settlement amount
- 18. Sample Plan to Expand into Alternative Payments Start-up Fee & Monthly Gateway Fees: Can range from $100 set-up to $2,500 and monthly fees from $25-$200. Transaction Fees: vary by scheme and implementation method Count on 4-8% for aggregation model (no local entity) <1% for some locally acquired options Typical Implementation Schedule: 2-4 weeks (assuming support for multi-currency already exists) Teams involved: marketing, finance, and IT
- 19. So What Next? Research what markets your company is looking to tackle to see if alternative payments make sense strategically Find a partner who can help you drive mass adoption amongst your customer base and assist you in implementing the right technology/gateway Test, test, and test again: be sure your conversion rates reflect the work that has gone into your implementation
- 20. Contact Information: Brion Bonkowski brion@roipayments.com 212.812.4177 x: 2134 Questions & Contact Info