1. Brittney Hughes
A highly motivated individual with an exceptional acumen to generate a positive office environment, maintain high customer
satisfaction, organize all daily duties and debt collections.
CORE COMPETENCIES
 Charismatic/Bubbly/Passionate  Accomplished/Motivated  Effective Time Management
 Multi- Task Orientation  Excellent Customer Service  Dependable
SUMMARY OF QUALIFICATIONS
 Capable of handling multiple phone lines while keeping an organized desk.
 Utilize Internet, resources,skip tracing, need a brush up in some MS programs.
 Perform all office duties,some payroll, A/P, bank deposits and complete data entry, invoices, and COLLECTIONS.
 Handle all daily tasks in an efficient manner while maintaining a positive, team-player attitude.
 Work independently no supervision.
PROFESSIONAL EXPERIENCE
Collector III
March 2013-Current
Business & Professional Collections/Hospital Collections
 Make outbound calls to debtors for payment. Set payment arrangements if can’t pay.
 Maintain professional manner with irate debtors/help find solutions
 Maintain a “desk” of over 2500 accounts (contact/skip tracing etc)
 Meet a monthly goal of $48,00 - $55,000
 Use systemCUBS
Collector
March 2012- Sept 2012
FNCB Inc
 Make outbound calls to debtors for payment. Set payment arrangements if can’t pay.
 Very polite and respectful while collecting (not a nasty debt collector)
Account Rep/Disease Management
Alere Inc
March 2011-Feb 2012
 Calls inbound/outbound helped clients with their machines for the disease and answer any questions and/orget them in touch with
their nurse
 Maintain a desk of up to 300 clients
 Met a monthly goal
Admin Assistant
April 2010-Jan 2011
Reno Toy Storage/Ultimate RV/Ultimate Marine
 Use QuickBooks daily for invoicing, A/P and some payroll
 Make daily bank deposits
 Run errands,pick up office supplies etc
 Maintain neatness in office
 Proofreading, filing, sorting, phones,emails, etc (name it, I’m sure I have done it!)
Customer Service Rep.
Sept. 2009-March 2010
Intuit
 Outbound/Inbound CustomerService Rep. Call clients and help them make changes and updates in QuickBooks due to tax
changes.
 Use multiple systems AS400, Cris, QuickBooks, and Database research.
 Provided exceptional customer service skills/sales

2.  Complete assignments in a timely manner with little or no errors.