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Marketing
Marketing - What is it? Marketing is more than just selling or advertising - it is the art of making it as easy as possible to get potential customers to buy your product. There are  Four Ps  in Marketing.  They are known as the  MARKETING MIX  - these are the things that a business must get right 1.  The  price  must be one that the customer thinks is good value for money.  2.  The firm must come up with a  product  that people will want to buy  3.  The product must be for sale in a  place  the customer will find convenient   4.  The product must be  promoted  so that potential customers know it exists  The 4 Ps of Marketing ,[object Object],[object Object],[object Object],[object Object]
Markets are  segmented  into different groups of people.  The main ways of doing this are: Age :  eg the teenage market or the over 55’s Social class :  class A (professional to class E (unemployed) Gender :  men and women eg both use bikes but they have a different design Location :  Haggis is more popular in Scotland than in London Culture or religion :  different groups have their own unique products eg bagels, lassi etc. We’re all  different ages - we want  different  things
Market Research FIELD  research is finding the information out yourself.  This is also known as  PRIMARY  research. ,[object Object],[object Object],[object Object],[object Object],Since Marketing is about giving the customer what they want, it makes sense to try to find out what that is. Would you mind answering a few questions for us?
DESK  research is finding out by using someone else’s work.  This is also known as  SECONDARY  research. ,[object Object],[object Object],[object Object],[object Object]
We use a questionnaire to obtain meaningful answers from a large and varied group.  Then, from these responses modify the product/service to appeal to the market. To design a questionnaire you should: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Product ,[object Object],[object Object],[object Object],[object Object]
Brands A brand   is a product which in the eyes of customers is seen as different from other similar products.  Branding helps differentiate one product from another.   ,[object Object],[object Object]
Price Charging the right price is very important.  You will want to make sure you  cover your costs  and make a  profit . Pricing Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object]
Place MANUFACTURERS A D C B CONSUMERS Company warehouse Wholesalers Company outlets Retailers Retailers
Promotion - Advertising ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Advertising can be either  informative  (where the product is described and only facts are given) or  persuasive  (where they try to convince the consumer they need the product by using celebrities etc)
Advertising Media Television:  Ads can reach  millions  and you can  target  people who watch particular programmes but it is very  expensive . Radio:  Ads are usually  cheaper  and you can still target listeners of particular programmes but it’s  sound only  and audiences are usually  smaller . Newspapers and Magazines:  They know a lot about their readership so it’s  easy to target  effectively.  They’ll often be  read more than once . Posters and Billboards:  Ads have a  high visual impact  and stay in place for a  long time .  Can be seen by  lots of people  but usually only for a short time so they  can’t contain much information . Leaflets and Junk Mail:  They are  cheap  to produce and distribute but they’re  easy to ignore . Internet Sites:  Ads can have a  high visual impact , be  interactive  and  link directly  to buying the product. Cinema:  Ads have a  high visual  and  sound impact  and you can  target  particular films.  You have a  captive  audience but they are  expensive
Buy One Get One Free  (BOGOF):  0r buy one get something else free.  Boots 3 for 2 offers is a version of this. Promotion – Other Methods There are 6 main methods of sales promotion Discounts :  a good way to get people to notice the product. Free gifts :  this will entice people to buy the product and is often used by fast-food restaurants. Competitions :  buy their product and get entered into the prize draw or is your chocolate bar wrapper a winning wrapper? Loyalty cards :  many supermarkets and retail outlets use loyalty cards – each time they use the store their purchases gain points or rewards.  These can be exchanged for discounts or products eg Boots Advantage card  Point of sale advertising :  put your product in a special display case at the front of the store to make it more noticeable to customers                                                                           

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Standard Grade Business Management - Marketing

  • 2.
  • 3. Markets are segmented into different groups of people. The main ways of doing this are: Age : eg the teenage market or the over 55’s Social class : class A (professional to class E (unemployed) Gender : men and women eg both use bikes but they have a different design Location : Haggis is more popular in Scotland than in London Culture or religion : different groups have their own unique products eg bagels, lassi etc. We’re all different ages - we want different things
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. Place MANUFACTURERS A D C B CONSUMERS Company warehouse Wholesalers Company outlets Retailers Retailers
  • 11.
  • 12. Advertising Media Television: Ads can reach millions and you can target people who watch particular programmes but it is very expensive . Radio: Ads are usually cheaper and you can still target listeners of particular programmes but it’s sound only and audiences are usually smaller . Newspapers and Magazines: They know a lot about their readership so it’s easy to target effectively. They’ll often be read more than once . Posters and Billboards: Ads have a high visual impact and stay in place for a long time . Can be seen by lots of people but usually only for a short time so they can’t contain much information . Leaflets and Junk Mail: They are cheap to produce and distribute but they’re easy to ignore . Internet Sites: Ads can have a high visual impact , be interactive and link directly to buying the product. Cinema: Ads have a high visual and sound impact and you can target particular films. You have a captive audience but they are expensive
  • 13. Buy One Get One Free (BOGOF): 0r buy one get something else free. Boots 3 for 2 offers is a version of this. Promotion – Other Methods There are 6 main methods of sales promotion Discounts : a good way to get people to notice the product. Free gifts : this will entice people to buy the product and is often used by fast-food restaurants. Competitions : buy their product and get entered into the prize draw or is your chocolate bar wrapper a winning wrapper? Loyalty cards : many supermarkets and retail outlets use loyalty cards – each time they use the store their purchases gain points or rewards. These can be exchanged for discounts or products eg Boots Advantage card Point of sale advertising : put your product in a special display case at the front of the store to make it more noticeable to customers