Boasting awards from J.D. Power for excellent customer service and from Channel Partners for its channel program, Time Warner Cable Business Class proves that cable companies are gaining significant ground in the telecom sector—and that they are getting accolades for doing so. As the proprietary owner and operator of fiber-rich infrastructure in more than 30 urban centers, TWCBC has forged a burgeoning market for a gamut of telecom services, and the ability to bundle those services is causing a pleasing stir among customers. Adding to that is TWCBC’s innovative approach to employing big data and the success of its subsidiary, NaviSite, in offering customizable, production-oriented hybrid cloud environments.

1. Voice | Internet | Television | Network Services | Cloud Services
Time Warner Cable Business Class
Success in the Telecom Channel

2. Smart Choice for:
Winner of the 2013 J.D. Power
Business Wireline Customer
Survey for customer satisfaction
among large-enterprise telecom
providers
Winner of the 2013 CRN
Channel Champion award in
network connectivity category
Twice named to Channel
Partner’s Top 50 Channel
Programs
•Business Customers
•Agents
•Channel Partners
•VARs

3. Highest in Overall
Customer Satisfaction*
• Billing
• Sales Representatives
• Cost of Service
• Customer Service
• Performance & Reliability
• Overall Satisfaction
*According to the 2013 J.D. Power Business Wireline Customer Satisfaction Survey

4. The numbers add up:
• Part of a $21.4B financially stable
company with high brand
recognition
• 20%+ revenue growth in
Business Services the last 13
consecutive quarters
• Over 50,000 fiber lit buildings
nationwide
• Over 150,000 route miles of fiber
nationwide
• Serving over 570,000 business
customers

5. What is their secret

6. is the proprietary owner and operator
of an extensive fiber-rich network
infrastructure in over 30 national
metropolitan markets.

7. The TWCBC Partner Program
offers sales partners a full suite of
Internet, phone, TV and Ethernet
services.
All are delivered over TWCBC’s scalable,
hybrid-fiber coax infrastructure and nextgeneration metro and long-haul fiber
networks.

8. Partners benefit from award winning service & support:
Enhanced
training
initiatives
Award
winning 24/7
Customer
Support
Co-marketing
opportunities
Experienced
Channel Sales
support
Feature-rich
order mgmt
platform
Help Desk for
pre-qualifying
opportunities

9. TWCBC offers bundled
services that please
customers and secure
their loyalty.
In many cases, businesses experience
a cost savings when bundling.
–Kirk Parsons, J.D. Power

10. TWCBC provides a compelling
solution for mid-market and enterprise
• Dedicated Internet Access
• Metro Ethernet
• Voice PRIs

11. TWCBC delivers Big Data
over their network infrastructure.
Cablecos are using big data to make them better
companies with more innovative products and better
performance.
–Tim McElligott, FierceBigData

12. TWCBC subsidiary Navisite meets
Cloud market demands with
innovative products.
NaviSite’s new IaaS platform provides cloud-based businesses with a
customizable, production-oriented hybrid cloud environment, flexible
networking architecture, and fixed-pay or pay-as-you-go billing.

13. Customers and partners agree:
Is the best option for businesses seeking high-quality,
bandwidth-rich, reliable communications services.

14. For more information on
Time Warner Cable Business Class,
see
“Cablecos Emerge as Promising Contender in
Telecom Market”
at
<LINK TO ARTICLE>.