New features in CA Application Performance Management 10 (CA APM 10) can dramatically reduce the time teams spend troubleshooting poor performance and availability issues by quickly identifying the root cause or "patient zero" that is the source. In this session, we will simulate an application outage based on a real-world example. See how Level 1 Support ("Pete") and Level 2 Support ("Ryan") perform fault isolation with CA APM and utlimately identify the source of the availability issue. For more information, please visit http://cainc.to/Nv2VOe

1. Technology Primer: CA Application
Performance Management Team
Center—A War Room Simulation
Corey Cohen, David B. Martin,
Chris Kline
DevOps: Agile Ops
CA Technologies
Application Performance Management
Product Management
DO5X200S
#CAWorld

2. 2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

3. 3 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Abstract
New features in CA Application Performance
Management (CA APM) 10 can dramatically reduce the
time teams spend troubleshooting poor performance and
availability issues by quickly identifying the root cause or
"patient zero" that is the source. In this session, we will
simulate an application outage based on a real-world
example. See how Level 1 Support ("Pete") and Level 2
Support ("Ryan") perform fault isolation with CA APM and
ultimately identify the source of the availability issue.
Corey Cohen
David B. Martin
Chris Kline
CA Technologies
Application
Performance
Management Product
Management

4. 4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Character List
 Corey Cohen as “Pete”—Level 1 Support
 Duncan Bradford as “Ryan”—Level 2 Support
 Amy Feldman as Ryan’s daughter
 David B. Martin as Ryan’s son
Corey Cohen
Advisor, Product Management,
CA Technologies
Duncan Bradford
Senior Advisor, Presales,
CA Technologies
Amy Feldman
Director, Product Marketing,
CA Technologies
David B. Martin
Principal Product Manager,
CA Technologies

5. 5 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Acts
 Act 1: The Problem Manifest
 Application Performance Management 10 Product Demonstration
 Act 2: APM 10 to the Rescue!

6. 6 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Recommended Sessions
SESSION # TITLE DATE/TIME
DO5X189S
How to Achieve a Customer-Centric View in an Omni-
Channel World
11/18/2015 at 1:00 pm
DO5X194S
Monitor Microservices, Containers, Cloud Foundry and
Node with CA Application Performance Management
11/18/2015 at 4:30 pm
DO5X193S
Customize CA Application Performance Management
with Tips for Using the CA Application Performance
Management Open APIs
11/19/2015 at 4:30 pm

7. 7 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Must See Demos
Application Performance
Management and DevOps,
featuring APM use in
preproduction scenarios
Application Performance
Management
Theater 5
Application Performance
Management, Modern
Monitoring, featuring the
new APM Team Center
Application Performance
Management
Theater 5
Ensuring a “5 star” mobile
app experience with CA
Mobile App Analytics
Mobile App Analytics
Theater 5
Unified Monitoring: APM
Integrations including UIM
Application Performance
Management
Theater 5

8. 8 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Follow On Conversations At…
Smart Bar
Application
Performance
Management
Theater 5
Tech Talks
Application
Performance
Management
Theater 5

9. 9 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Q & A

10. 10 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15