Presentation by University of British Columbia - Runner Ups in the CBS Case Compeittion 2011. Congratulations to Jenny Hu, Jenny Yan, Joshua Wood and Robert Harmer for doing a great job. Presented at the Finals March 4, 2011.
This presentation form part of CBS Case Competition. Views, opinions and suggestions expressed in these presentations are the sole work of the case study writers, and are not neccessarily shared by H&M
Visit www.casecompetition.com to see more.
5. Executive summary
H&M needs to optimize it’s continued expansion
Current
growth
trends
will
Address
and
ac6vely
manage
Ready
stretch
management
capacity
growth
risks
Integrate
a
channel
strategy
Steady
Same
store
sales
is
stagnant
to
boost
same-‐store
sales
Aggressive
expansion
goals
Develop
a
coordinated
and
Grow
need
to
con6nue
to
be
met
focused
growth
strategy
These 3 strategies prepare H&M for 5 more years of solid growth
5
6. H&M’S VALUES
Keep it simple
We believe in people
We are one team
Straight forward and
open minded
Entrepreneurial spirit
Cost-Conscious
8. Background analysis
How
does
this
coincide
What
has
driven
H&M’s
What
trends
are
with
compe6tor
success?
affec6ng
the
industry?
ac6ons?
H&M needs to optimize it’s continued expansion
8
9. Summary of H&M’s competitive
positioning
Things to leverage Things to mitigate
Strengths Weaknesses
Internal
• High international brand • ate entry into Asia Pacific
L
awareness • ntegration of channels
I
• 35% ROIC • ong product cycles
L
• Selection of markets for growth • Lack of coordination in identifying
• Strategic partnerships with high competitive threats
profile designers
Opportunities Threats
External
• Trends of trading up and trading • Low switching costs and low brand
down loyalty in retail industry
• Growing popularity of channel • Mature to declining growth in Western
interaction Europe and North American markets
• High growth markets • Innovating competitors are gaining a
• Sustainable products technological advantage
Sources: JEDI Analysis,
9
10. Geographic expansion:
“We welcome competition”
W. Europe Asia Eastern
N. America Pacific Europe Eastern Europe
provides an attractive
and open market
ZARA
UNIQLO
H&M must continue
Asian expansion, or
risk trailing competition
GAP
BENETTON
Follow Zara
Sources: JEDI Analysis, compiled 2009-10 annual report data for competitor companies
10
11. Post-recessionary consumer trends drive an
opportunity for H&M to tailor strategy
Uncertainty
is
driving
Consumers
are
redefining
spending
in
the
their
brands
and
values
economic
recovery
Trading
up
is
recovering
Segmented
store
Recovery
has
been
slightly,
however
heavily
strategies
should
quicker
in
emerging
weighted
in
developing
be
market
markets
markets
(esp.
China)
dependent
Developed
markets
Trading
down
s6ll
are
slower
to
predominant
trend,
but
off
respond
peak
H&M is well positioned to invest in a regionally targeted branding model
Source: BCG White Paper – A new world order of consumption March 2010.
11
13. Ready, Steady, Grow
H&M needs to optimize it’s continued expansion
Current
growth
trends
will
Address
and
ac6vely
manage
Ready
stretch
management
capacity
growth
risks
Integrate
a
channel
strategy
Steady
Same
store
sales
is
stagnant
to
boost
same-‐store
sales
Aggressive
expansion
goals
Develop
a
coordinated
and
Grow
need
to
con6nue
to
be
met
focused
growth
strategy
These 3 strategies prepare H&M for 5 more years of solid growth
13
14. Current growth trends will stretch
Ready
management capacity
4500
To
con6nue
to
achieve
ithose
same
numbers,
H&M
wiill
H&M
has
only
missed
t’s
store
growth
targets
once
n
4000 have
to
add
1928
stores
in
the
next
5
years.
the
last
two
decades
3500
3000
2500
2000
1500
1000
500
0
Growth
target
achieved
Growth
target
not
achieved
Future
es6mated
growth
• Over
4100
stores
On
December
7th
2012,
will
begin
opening
more
than
a
store
H&M
in
2015
• Greater
than
200BB
SEK
in
revenue
a
day
• More
than
160,000
employees
Sources: H&M Annual Report, H&M Website, Company data, Jedi Analysis.
Note: Assumes revenue growth strategies from this presentation are implemented 14
15. H&M must address and actively manage
growth risks Ready
A
great
brand
must
be
opera6onally,
geographically
and
dynamically
consistent
Internal
considera6ons
External
considera6ons
Keep
talent
engaged
Create
a
guest
experience
Fresh
minds
offer
through
channels
change
with
6me
Different
flavours
different
needs
Consumer
and
genera6on
has
offer
access
to
New
markets
for
different
Consistency
their
tastes
new
talent
new
ideas
Younger
markets
Sources: Harvard Business Review - Leadership that drives results
15
16. Ready, Steady, Grow
H&M needs to optimize it’s continued expansion
Current
growth
trends
will
Address
and
ac6vely
manage
Ready
stretch
management
capacity
growth
risks
Integrate
a
channel
strategy
Steady
Same
store
sales
is
stagnant
to
boost
same-‐store
sales
Aggressive
expansion
goals
Develop
a
coordinated
and
Grow
need
to
con6nue
to
be
met
focused
growth
strategy
These 3 strategies prepare H&M for 5 more years of solid growth
16
17. Expanding online is the best way to drive
growth in new and existing markets
Expansion Strategy Attractiveness Value
Expand online • Seamless integration of offline & offline channels 59.5Bn Kr
External Growth
presence through • Create new e-tailing sites to increase annual
e-tailing value of customer
Product Category • Acquisition of Parlux Fragrances Inc. adds 3.9Bn Kr
expansion: Beauty touch point with teens in all markets
and Cosmetics • Celebrity endorsement of lines
Enterprise Updates
• Capture growing market of consumers who will 3.7Bn Kr
Increase sourcing of pay a premium for organic fibers
organic cotton • “White is the new green” – accelerate to 2020
Decrease lead times • Increase touch points with consumers to better N/A
to push “pure” fast- understand styles and forecast trends
fashion
1 10 year NPV;
17
18. H&M’s online channel has the
opportunity to become best-in-class Steady
Source: Forresters’ Research. 2011
18
19. Coordinated changes will merge
Steady
offline and online strategy
Online
Metric
Recommended
ac4on
Include
search
bar
and
filters
by
price,
style,
Naviga4on
and
search
colour,
collec6on
Phone
number
for
service
clearly
displayed,
Service
content
online
chat
for
support
Enable
seamless
order
and
pick
up
in-‐stores,
Mul4-‐channel
show
online
availability
of
stock
Online
comment
func6on,
ra6ngs
and
Community
sharing
reviews
Site
clearly
shows
shipping
rates,
mul6ple
Purchase
process
payment
op6ons,
minimize
abandonment
Sources: Forresters’ Research
19
20. H&M needs to successfully expand
Steady
and integrate its online channel
Online Growth Strategy
Now 2011 2012 2013, and beyond
Currently in 8/38 Open 15 stores Open 15 Enter new
stores in high opp. remaining stores markets first with
markets online presence
Financial Impact Customer Impact
24/7 H&M exposure
NPV: SEK $59.3B
Increased interaction
Initial Cost: SEK $40M
Increased satisfaction
Takeaway box is centered nd doesn’t move
20
21. Outlining ambitious online store
Steady
growth
First 15 countries for Next 15 countries for Next 15 countries for
expansion expansion expansion
• USA • Russia • Brazil
• China • Slovakia • Indonesia
• Switzerland • Greece • Malaysia
• Japan • Ireland • India
• Canada • Slovenia • Taiwan
• Israel • Turkey • Future markets
• Spain • Italy
• Belgium • Middle East
• France • Jordan
• Czech Republic • Singapore
• South Korea • Morocco
• Hungary • Croatia
• Luxembourg
H&M will have an online presence in all its stores within 2 years
Note: Countries were prioritized based on (1) internet penetration of population, (2) total size of internet-using population, (3) size
of H&M presence in each country; Source: World Internet Stats (2010) 21
22. Ready, Steady, Grow
H&M needs to optimize it’s continued expansion
Current
growth
trends
will
Address
and
ac6vely
manage
Ready
stretch
management
capacity
growth
risks
Integrate
a
channel
strategy
Steady
Same
store
sales
is
stagnant
to
boost
same-‐store
sales
Aggressive
expansion
goals
Develop
a
coordinated
and
Grow
need
to
con6nue
to
be
met
focused
growth
strategy
These 3 strategies prepare H&M for 5 more years of solid growth
22
23. World growth largely driven by
emerging markets (Asia Pacific) Grow
Revenue
by
market2
SEK
(m)
Western
24%
European
growth
outpaced
by
8%
other
regions
North
America
presents
rapidly
22%
growing
largely
untapped
market
38%
Asia
Pacific
leads
emerging
markets
in
near-‐
term
growth
To achieve growth targets, H&M needs to continue expansion in
non-traditional markets
23
24. Significant outliers exist in Japan,
Grow
Russia and China
Revenue
per
store2
SEK
(m)
Japan
is
a
European
China
and
significant
market
is
Russia
are
fast
opportunity
for
exemplified
by
growing
and
growth
in
a
slower
growth
small
mature
market
Store
growth1
Revenue
is
size
of
bubble
Sources: H&M Annual reports, JEDI Analysis.
Notes: 1. Store growth measured as average of trailing 3 years. 2. Revenue per store calculated using Annual Report data. 24
25. Similar dynamics exist on a smaller
Grow
scale within European market
Revenue
per
store2
Italy,
Poland,
Greece,
Ireland
Slovenia
Slovakia
and
and
Czech
Hungary
are
Republic
are
in
early
more
development
developed
Store
growth1
Revenue
is
size
of
bubble
Sources: H&M Annual reports, JEDI Analysis.
Notes: 1. Store growth measured as average of trailing 3 years. 2. Revenue per store calculated using Annual Report data. 25
26. H&M to segment its targeted
Grow
growth markets
%
of
total
poten6al
revenue
100
5
Eastern
Growth
75
4
Nascent
Markets
Mature
markets
Future
markets
New
Markets
Western
Growth
50
3
25
0
1
2
Time
0
Time
By breaking down markets by stage of development,
H&M can better tailor their growth strategies.
Source: Annual Reports, BCG Analysis, JEDI Analysis.
26
27. Segmented target geographies for 5
Grow
year timeline
0 1 2 3 4 5
Future
Nascent
New
Eastern
Western
Mature
markets
markets
markets
growth
growth
Brazil
Israel
Russia
Greece
UK
Germany
Example
India
Turkey
China
Poland
USA
Switz.
countries
Indonesia
Singapore
Japan
Hungary
Italy
Sweden
Large
Not
yet
Set
for
Set
for
Key
Newly
established
Limited
room
ready,
rapid
steady
trends
monitor
entering
growth
growth
market
with
for
growth
low
share
Par6al
Consider
Maintain
Manage
Shih
focus
to
Current
Access
to
online
acquisi6on
growth
growth
improving
strategy
e-‐tail
demand
for
rapid
plans
decline
profit
genera6on
expansion
2010
growth
N/A
N/A
81.25%
13.4%
11.6%
5%
rate
27
30. H&M and M&A – a “run-a-way”
Grow
fusion
Evalua4on
Metric
Meters
Bonwe
H&M
Brands
Brand
&
Customer
Brand
image
• “Be
Different”
“Trendy”,
“urban”,
“priced
right”,
• “Cool”,
“unique”,
“hip”
“funky”,
“fashionable”
Target
market
• 18-‐25
year
old
market
• Core
brand
targets
all
ages,
• Equal
split
men
and
women
other
brands
target
teenagers/
adults
Price
point
Mid-‐low
to
intermediate
Low
to
intermediate
Cultural
exper6se
Geographical
prowess,
homeland
47
stores
in
China,
mostly
in
large
knowledge
ci6es
Market
Access
Local
vs.
global
• Strong
player
in
growing
low-‐end
• Global
mid-‐market
brand
market
• Highly
fragmented
market
• most
popular
casual
brand
Real
estate
access
Owns
523
loca6ons
in
2
formats
Overheated
Chinese
rental
and
property
market
makes
entry
difficult
Source: Metersbonwe corporate site and annual reports, TODAYonline “China property prices rising despite curbs”
30
31. MW provides H&M with invaluable
Grow
asset access
1. Favourable, affordable M&A opportunity
2. Facilitates ambitious growth in China
• Instant access to attractive locations
• Real estate is immaterial on balance sheet
3. H&M core revenue growth
• Leverage foot traffic from competitor presence
4. MW contributes significant revenue
through franchise growth
Source: Team JEDI analysis
31
33. M&A implementation timeline
Rollout
of
Combined
vs.
Unique
Stores
120
105
105
105
105
103
100
Store
Mix
80
75
44%
Stores
60
65
65
56%
60
60
40
45
43
40
40
30
20
Combined
H&M
unique
Total
0
2011
2012
2013
2014
2015
Source: Team JEDI analysis, Metersbonwe financial statements and corporate website, H&M corporate website and annual
report 2010 33
34. Implementation of M&A strategy
Months
0
6
12
18
24
30
36
42
48
54+
Target
Acquisi4on
Due
diligence
Nego6a6ons
Store
Format
Conversion
Market
Research
MB
unique
stores
Combined
stores
Phase-‐out
of
combined
H&M
unique
stores
34
35. Execution of Meters Bonwe deal has 15%
IRR Grow
Deal Summary
Target Meters Bonwe Group
IRR 15%
CAPEX Required SEK 28.032 billion
Expected Premium 25%
Financing Options Synergies
Cash Reserves 71% In Cost b SEK in 5 2.7
Retained Earnings 29% yrs)
EBITDA (b SEK in 2.3
5 yrs)
A
deal
of
MOSTLY
CASH
is
preferable
to
H&M
shareholders
Sources: Capital IQ, H&M Annual Reports, Meters Bonwe Annual Reports, Jedi Analysis.
35
36. Summary financial implications of
Ready, Steady, Grow strategies
Western
Growth
8%
Organic
growth
Eastern
Growth
4%
(H&M
stores)
New
Markets
1%
Store
growth
Meters
Bowne
Inorganic
growth
(EBITDA
4%
contribu6on)
Same-‐store
From
Steady
SSSG
%
4%
sales
growth
strategy
Summary
result
–
122%
in
5
yrs
Revenue
growth
Sources: Capital IQ, H&M Annual Reports, Meters Bonwe Annual Reports, Jedi Analysis.
36
37. ROIC and upside potential of
strategies are attractive
Organic
store
growth
Upside
ROIC
poten6al
Store
growth
through
acquisi6on
40%
48%
Increase
in
same-‐store
sales
37
38. Risks and mitigation strategies
Risk
Mi4ga4on
Real
estate
ownership
• Sell
real
estate
and
contract
for
lease-‐back
MW
Partnership
• Exit
by
selling
company
to
PE
firm
unsuccessful
Aggressive
store
growth
not
•
Re-‐evaluate
and
shut
down
stores
where
unprofitable,
shih
to
more
profitable
markets
achieved
Online
contribu6on
to
SSG
• Re-‐evalua6on
of
channel
strategy
and
ability
to
meet
best-‐in-‐class
benchmarks
not
achieved
• Supplement
funding
with
MW
franchise
profits
Middle
market
squeezed
• Proac6ve
partnering
with
luxury
brands
• Growth
of
Monki
and
Cheap
Monday
brands
Too
much
change
for
• Ac6ve
communica6on
strategy
and
HR
planning
check-‐ups
organiza6on
Source: Team JEDI analysis
38
39. Detailed implementation plan
Months
0
6
12
18
24
30
36
42
48
54+
Live
H&M
Expand
cultural
ambassador
team
Develop
training
materials
for
guest
materials
Online-‐Offline
Integra4on
Benchmarking
Website
redesign
Online
store
roll-‐out
39
40. Thank you
Presented to Bjorn Magnusson
By Jedi Consulting
March 4th 2011
41. Assumptions for H&M financial
statements and proforma
Total number of stores
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
0
1000
2000
3000
4000
5000
6000
7000
8000
41
46. Industry is highly competitive
driven by very low entry costs
Suppliers
Buyers
• Employees
• Direct
to
consumer
• Materials
• Indirect
(eg.
through
a
parent)
• Supply
chain
• Designers
Rivalry
• Highly
fragmented
industry
• Experiencing
consolida6on
Threat
of
new
entrants
Subs6tute
products
• Low
cost
of
entry
for
designers
• None
• Higher
costs
for
retailers
• (non-‐branded
clothing)
• Brand
is
hard
to
replicate,
and
ohen
experience
high
vola6lity
Unanrac6ve
market
force
Anrac6ve
market
force
Sources: Jedi Analysis
46
47. Detailed analysis of H&M’s
competitive positioning
Things
to
leverage
Things
to
mi4gate
Internal
Strengths
Weaknesses
• High
interna6onal
brand
awareness
• Weak
posi6on
in
high-‐growth
Asia
Pacific
markets
• High
ROIC
(35%)
to
sustain
constant
new
store
• Lack
of
integra6on
across
offline
and
online
channels
investment
• Product
cycles
that
are
5x
longer
than
best-‐in-‐class
• Diversified
brand
poroolio
with
high
growth
poten6al
benchmark
• Strategic
partnerships
with
high
profile
designers
• Lack
of
coordina6on
in
compe6tor
iden6fica6on
•
Sales
stronghold
in
Western
Europe
• Lack
of
recrui6ng
strategy
for
business
students
• Top
12
organic
brand
–
focus
on
green
ini6a6ves
• Consistent
customer
experience
and
uniform
branding
across
all
markets
• Lease
loca6ons
to
enable
flexibility
• Experienced,
talented
employee
pool
External
Opportuni4es
Threats
• Trends
of
trading
up
and
trading
down
–
disappearance
• Low
switching
costs
and
low
brand
loyalty
in
retail
of
the
middle
market
industry
• Growing
importance
of
expression
and
individuality
in
•
Mature
to
declining
growth
in
Western
Europe
and
North
clothing
choice
American
markets
• Growing
popularity
of
e-‐commerce
and
online
brand
• Ver6cal
integra6on
of
compe6tors
decreases
their
lead
interac6on
6me
and
cost
pressure
• Demand
for
innova6on
in
product
dev’t
• Barriers
to
entry
are
low
for
new
designers
• High
growth
in
menswear
and
accessories
• High
growth
in
Asia-‐Pacific
markets
• Growing
trend
for
sustainable
products
Source: BCG analysis, Team Jedi analysis, H&M annual report 2009
47
48. A strategy for defining H&M’s
competitors in a new region
Who
are
your
compe6tors?
Market
Prevalence
of
Consumer
taste
concentra6on
of
indirect
channels
compe6tors
E-‐tailers
Luxury
Mostly
local
Mostly
global
Define
USP
and
market
Define
market
poten6al
of
Department
Stores
Cosme6cs
poten6al
of
H&M
against
H&M
against
direct
comps
local
comps
Make
entry
Make
entry
Discount
Stores
Sportswear
decision
decision
Homeware
Lingerie/Swimwear
48
49. Competitor Analysis
Compe4tor
%
Global
Expansion
Strategy
Core
Competencies
Share
H&M
1.6%
• Global
expansion
–
equally
in
well
Brand
strength,
affordable
fast
developed
markets
and
emerging
fashion,
high
adver6sing
spend,
markets
partnerships
with
luxury
designers
•
Focus
on
China,
Poland,
Russia
and
ME
as
major
growth
markets
Zara
1.4%
• Asia
Pac
(China,
Japan,
S.
Korea)
Ver6cally
integrated,
produc6on
in
(Inditex)
• Russia,
India
–
recent
openings
Spain,
sophis6cated
feedback
• Italy,
Germany,
France
and
UK
network,
low
adver6sing
spend,
fast
crea6on
cycle
Uniqlo
(Fast
0.7%
• Focus
on
Asian
expansion
–
China,
HK,
Low
cost
model,
integrated
NYC-‐
Retailing)
South
Korea
Tokyo
R&D,
precision
inventory
• Focus
on
maintaining
presence
in
Taiwan,
system,
Heat-‐tech
innova6on
UK,
USA
and
Paris
The
Gap
1.4%
• Franchise
stores
in
top
10
apparel
Growing
online
division,
build
off
markets
globally
American
Pop
Culture,
leverage
• Enter
China
and
Western
Europe
brand
poroolio
Benenon
0.2%
• 80%
concentra6on
in
Europe,
Basic
styles
in
many
colours,
• Focus
on
India,
China
and
Mexico
ver6cally
integrated,
investment
into
Italian
produc6on
Sources: Team JEDI analysis, Just-Style.com, company annual reports
49
50. Competitor Analysis
Top
10
Global
Apparel
Brands
by
Revenue
(2009)
120
100
Revenue
(SEK
billions)
80
60
40
20
0
Hennes
&
Zara
Gap
Limited
Brands
Uniqlo
NEXT
Polo
Ralph
Esprit
Liz
Claiborne
Abercrombie
Mauritz
Lauren
&
Fitch
Company
Sources: Zara Annual Report 2009 , Fast Retailing corporate website
50
51. Driver tree analysis
Current Who?
Same store channels
What?
growth New
H&M
New channels
Current locations
Revenue
markets
growth Same store
Other growth
brands
Grow global New
profitability locations
of H&M Potential
New new
markets brands
Cost
structure Supply chain
opt.
51
52. Translate European success into
mature growing nascent markets
Revenue
per
store2
Leading
markets
can
Newer
markets
can
be
used
as
benefit
benchmarks
A translation of current best practices offers profit growth potential
Sources: H&M Annual Reports, Euromonitor data, JEDI Analysis
52
53. 2 for 1: complementarities between
the online and offline channels
Offline
Online
Goal
• Brand
and
value
communica6on
• Communicate
with
new
customers
to
s6mulate
• Provide
a
pleasant,
repeat-‐inducing
nascent
demand,
build
brand
before
entry
shopping
experience
• Generate
revenue
synergies
in
cross-‐channel
purchase
• Remain
front
of
consumer
mind
Change
• Minimal,
storefront
has
massive
impact
• Flexible,
allows
for
reposi6oning,
pricing
permissible
on
customer
brand
percep6on
differen6als,
altera6ons
in
product
mix
Effect
on
• Most
defini6ve
brand
shaper
• Most
easily
accessible
method
of
brand
interac6on
company
• Total
control
over
consumer
s6muli
• Must
hold
true
to
company
values
and
brands
Target
• Primarily
fashion-‐forward
and
• Young
women
(teens
to
young
adults)
who
are
customer
professional
women/men,
trendy
fashion
forward,
young
savvy
men
children
and
preteen
• Mid-‐low
price
range
• Mid-‐low
price
range
• Low
risk-‐aversion
customers
• Risk
–averse
consumers
(high-‐touch)
• Wants
the
“social”
experience
without
the
hassle
• Social
shopper
(with
friends)
Consistency
• Should
be
consistent
across
ci6es
and
• Must
be
highly
consistent
with
H&M
core
of
countries
to
maintain
uniformity
• Low-‐touch
and
lack
of
immediacy
mi6gated
by
experience
interac6ve
features
53
54. “White is the New Green”
Current Share of Global OC Market 2.594Bn Kr
Approx 5.8%
Organic Cotton as % of Total Rev 2.6%
Impact/store from altered mix
Shih
product
mix
from
tradi6onal
to
OC
~
1.5%
434 713 Kr
Present Value (5yr) 3.7Bn Kr
10% discount rate
Growth of OC line to 4% of total sales in 5 years makes H&M a leader in
the OC purchasing market reroute to 2020 Cotton Goals
54
55. “White is the New Green” is worth 3.664Bn
Kr (5yr NPV)
55
56. Appendix %%:
3.9Bn Kr Acquisition of Parlux Fragrances adds teen touch
points in all markets
PARLUX FRAGRANCES INC. Fort Lauderdale, FLA
Est Sales ‘08:
– $ 147 MILLION (EST.) -0.3% V. ’07 (EST.). Ranked 84th on Beauty’s Top 100*
Brands:
– Paris Hilton, Jessica Simpson, Guess, Nicole Miller, Josie Natori, Queen Latifah, Marc
Ecko, Rihanna, Kanye West, XOXO, Ocean Pacific, Andy Roddick, BabyGund, Fred
Hayman Beverly Hills, Marc Ecko
Export Markets:
– Canada, Mexico, the European Union, the Middle East and Asia.
Future Growth:
– Licensing deal with Shawn “Jay Z” Carter, Rihanna and Kanye West. Expected value:
$150.
• The hip-hop stars are to become partners with Parlux thanks to a deal with Iconic Fragrances
LLC. In addition to royalties and profit share, each star is expected to get warrants to purchase 3
million shares of Parlux’s stock at $5 apiece.
Source: WWD BeautyBiz Top 100 beauty and cosmetic companies (‘08)
56