SlideShare une entreprise Scribd logo
1  sur  17
Opportunity is…
Alf Tlomatsana
goals
fun
fun
value
goals
fun
value
take action
goals
what are the attributes of a
peak performer?
What are the attributesWhat are the attributes
of a PEAK PERFORMER?of a PEAK PERFORMER?
Attitude 80% Skill 20%
Opportunity is now here
opportunityisnowhere
play from a 10
feel
10
1
behaviour results
selftalk pictures
focus
fizzy
play from a 10
BeliefsBeliefs
BehaviourBehaviour
1 10FeelingsFeelings
Results
SEE
HEAR
SMELL
TASTE
TOUCH
BEHAVIOUR
SEE
HEAR
SMELL
TASTE
TOUCH
BEHAVIOUR
Distort
Delete
Generalise
how many F’s did you see?
peak performance is the result
of laser like focus , adopting
a fizzy of certainty and
operating from maps that guide
us towards the achievement
of our desired outcomes
peak performance is the result
of laser like focus , adopting
a fizzy of certainty and
operating from maps that guide
us towards the achievement
of our desired outcomes
meaning
focus
fizzy
belief
skills
breakthrough strategy
Thank you for the opportunityThank you for the opportunity

Contenu connexe

En vedette

Self-Service and Bots set to change customer and user experience
Self-Service and Bots set to change customer and user experienceSelf-Service and Bots set to change customer and user experience
Self-Service and Bots set to change customer and user experienceContact Centre Management Group
 
Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?Contact Centre Management Group
 
C3Africa Audit Presentation
C3Africa Audit PresentationC3Africa Audit Presentation
C3Africa Audit PresentationC3Africa
 
CCMG Awards 2016 - Through the Looking Glass - February 2016
CCMG Awards 2016 - Through the Looking Glass - February 2016CCMG Awards 2016 - Through the Looking Glass - February 2016
CCMG Awards 2016 - Through the Looking Glass - February 2016Contact Centre Management Group
 
A fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centresA fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centresContact Centre Management Group
 

En vedette (17)

Self-Service and Bots set to change customer and user experience
Self-Service and Bots set to change customer and user experienceSelf-Service and Bots set to change customer and user experience
Self-Service and Bots set to change customer and user experience
 
Welcome to iiNet Cape Town
Welcome to iiNet Cape TownWelcome to iiNet Cape Town
Welcome to iiNet Cape Town
 
Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?
 
CRM is in trouble
CRM is in troubleCRM is in trouble
CRM is in trouble
 
Stellar customer service
Stellar customer serviceStellar customer service
Stellar customer service
 
Global trends regional impact
Global trends   regional impact Global trends   regional impact
Global trends regional impact
 
Driving High Performance Coaching
Driving High Performance CoachingDriving High Performance Coaching
Driving High Performance Coaching
 
Manage business communications with SAP
Manage business communications with SAPManage business communications with SAP
Manage business communications with SAP
 
AEGIS: Quality Best Practices
AEGIS: Quality Best PracticesAEGIS: Quality Best Practices
AEGIS: Quality Best Practices
 
C3Africa Audit Presentation
C3Africa Audit PresentationC3Africa Audit Presentation
C3Africa Audit Presentation
 
SABS standards
SABS standardsSABS standards
SABS standards
 
The Quality Assurance Journey
The Quality Assurance JourneyThe Quality Assurance Journey
The Quality Assurance Journey
 
Daly: Quality Assessments
Daly: Quality AssessmentsDaly: Quality Assessments
Daly: Quality Assessments
 
CCMG QA Presentation
CCMG QA PresentationCCMG QA Presentation
CCMG QA Presentation
 
CCMG Awards 2016 - Through the Looking Glass - February 2016
CCMG Awards 2016 - Through the Looking Glass - February 2016CCMG Awards 2016 - Through the Looking Glass - February 2016
CCMG Awards 2016 - Through the Looking Glass - February 2016
 
It’s all about Optimising the Client Experience
It’s all about Optimising the Client ExperienceIt’s all about Optimising the Client Experience
It’s all about Optimising the Client Experience
 
A fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centresA fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centres
 

Plus de Contact Centre Management Group

WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? Contact Centre Management Group
 
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...Contact Centre Management Group
 
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes Contact Centre Management Group
 

Plus de Contact Centre Management Group (20)

WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
 
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
 
Presentation: Gerhard Visser (Snr)
Presentation: Gerhard Visser (Snr)Presentation: Gerhard Visser (Snr)
Presentation: Gerhard Visser (Snr)
 
Presentation: Jeff Kian
Presentation: Jeff Kian Presentation: Jeff Kian
Presentation: Jeff Kian
 
Presentation: Patrick Carmody
Presentation: Patrick CarmodyPresentation: Patrick Carmody
Presentation: Patrick Carmody
 
Presentation: Margie Middleton
Presentation: Margie MiddletonPresentation: Margie Middleton
Presentation: Margie Middleton
 
Presentation: Sarina de Beer, Ask Afrika
Presentation: Sarina de Beer, Ask AfrikaPresentation: Sarina de Beer, Ask Afrika
Presentation: Sarina de Beer, Ask Afrika
 
Presentation: Anthony Eva, bizAR Reality
Presentation: Anthony Eva, bizAR RealityPresentation: Anthony Eva, bizAR Reality
Presentation: Anthony Eva, bizAR Reality
 
Presentation: Perry de Jager, Principa
Presentation: Perry de Jager, PrincipaPresentation: Perry de Jager, Principa
Presentation: Perry de Jager, Principa
 
Employer Association procurement standards
Employer Association procurement standardsEmployer Association procurement standards
Employer Association procurement standards
 
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
 
The Hero's Journey
The Hero's JourneyThe Hero's Journey
The Hero's Journey
 
Suggested SAQA changes to Professional Body Regulations
Suggested SAQA changes to Professional Body RegulationsSuggested SAQA changes to Professional Body Regulations
Suggested SAQA changes to Professional Body Regulations
 
CCMG Knowledge Sharing Event
CCMG Knowledge Sharing EventCCMG Knowledge Sharing Event
CCMG Knowledge Sharing Event
 
CCMG Employer Association
CCMG Employer AssociationCCMG Employer Association
CCMG Employer Association
 
CCMG BPESA Awards Launch
CCMG BPESA Awards LaunchCCMG BPESA Awards Launch
CCMG BPESA Awards Launch
 
Customers are from Venus, Companies are from Mars
Customers are from Venus, Companies are from Mars Customers are from Venus, Companies are from Mars
Customers are from Venus, Companies are from Mars
 
Professional Bodies: Their reason for being
Professional Bodies: Their reason for beingProfessional Bodies: Their reason for being
Professional Bodies: Their reason for being
 
Skillzbook: Critical Thinking Masterclass
Skillzbook: Critical Thinking MasterclassSkillzbook: Critical Thinking Masterclass
Skillzbook: Critical Thinking Masterclass
 
Callforce: Creating world class contact centres
Callforce: Creating world class contact centresCallforce: Creating world class contact centres
Callforce: Creating world class contact centres
 

Dernier

Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Seta Wicaksana
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCRashishs7044
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessSeta Wicaksana
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCRashishs7044
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMVoces Mineras
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...ShrutiBose4
 

Dernier (20)

Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...Ten Organizational Design Models to align structure and operations to busines...
Ten Organizational Design Models to align structure and operations to busines...
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
Call Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North GoaCall Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North Goa
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
Organizational Structure Running A Successful Business
Organizational Structure Running A Successful BusinessOrganizational Structure Running A Successful Business
Organizational Structure Running A Successful Business
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Memorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQMMemorándum de Entendimiento (MoU) entre Codelco y SQM
Memorándum de Entendimiento (MoU) entre Codelco y SQM
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
Ms Motilal Padampat Sugar Mills vs. State of Uttar Pradesh & Ors. - A Milesto...
 
Corporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information TechnologyCorporate Profile 47Billion Information Technology
Corporate Profile 47Billion Information Technology
 

Opportunity is...