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Cdc Business Systems Overview
- 1. CDC Business systems cc West Beach Cape Town 27215540144 [email_address] www.cdcsys.co.za
- 2. Take a service call in seconds!
- 3. Manage the work schedule with ease with the integration of MS OUTLOOK See all your technicians’ schedules in daily, weekly or monthly view for a complete picture of upcoming jobs Just drag jobs from one technician to another to reassign them, or drag items to change the scheduled time or duration of work .
- 4. CDC decreases call-taking times and costs, improves the customer experience and reduces the risk of call backs. Control repeat calls (return call)
- 5. Customer branch facility for contracts or repairs by branch
- 6. Keep a detailed history of all the past services and equipment you have at each customer location
- 7. Flexible job management allows you to create the service task on equipment, schedule equipment installations, track in-house work orders, automate equipment drop-offs, or just track the helpdesk call Checks for duplications of jobs and be able to view status of job
- 8. Expected job date/time can be entered immediately as well contract priority. Set up fault code lookups for quick logging of calls
- 9. CDC HVAC software will also assist in the management of customers with maintenance contract services. Jobs can be assigned to technicians immediately or later
- 10. Multiple serial numbers can be entered and tracked for jobs
- 11. Jobs can be opened for logged calls automatically and job card or service sheet can be emailed to customer as confirmation That call is being attended to.
- 12. See service history details by customer, equipment and contract information. Displays: - Call date and time, Work completed date and time, - Caller and previous call history, Service request description.
- 13. Job Opened automatically from help desk
- 14. History of customers calls can be recalled .
- 15. Labour or travel charges are displayed on the job, eliminating time and errors.
- 17. CDC HVAC software can be used by any service industry such as Plumbers, Electricians, Repairs and Maintenance etc.
- 18. Different users can be notified of logged calls and open jobs