On May 22nd, C/D/H presented its Best of the Microsoft Management Summit 2012. Attendees learned all things MMS, like: • MMS basics, including who, what, where, and why • The evolution of the datacenter • Private vs. public cloud • All things System Center, including deep dives and demos on SCCM, SCOM, SCDPM, and SCSM • New licensing details • New Microsoft certifications View C/D/H’s Best of MMS slide deck for all the conference highlights and big news about System Center 2012, and what it means for you. And for more information on this or other topics, visit our blog at www.cdhtalkstech.com.

1. CDH
Best of Microsoft Management
CDH Summit 2012
May 2012

2. CDH Quick Facts
About Us Approach Partnerships
• 22nd Year • Vendor • Microsoft Gold
• Grand Rapids & Independent • VMware Enterprise
Royal Oak • Non-reseller • Citrix Silver
• 30 Staff • Professional • Cisco Registered
Services Only • Novell Gold

3. CDH Expertise

4. CDH Get Social with C/D/H
C/D/H Talks Tech C/D/H Tweets Tech

5. CDH Meet your Presenter
Erik Gilreath
• Consultant with C/D/H
• Currently focusing on System
Center, infrastructure and
virtualization
MCSE, MCITP, CNE, • Been with C/D/H since 1999
CCNA, CCDA, CCA,
CCEA, GCWN
ErikG@cdh.com

6. Microsoft Management Summit
CDH 2012
• 10th Anniversary
• Held at the Venetian Hotel in Las
Vegas, NV
• Focus on System Center Products
• 4500+ Attendees

7. The Evolution of Datacenter
CDH Computing

8. CDH Cloud Attributes

9. CDH Private Cloud vs. Public Cloud

10. CDH Cloud Drivers

11. CDH Common Management Toolset
PRODUCTIVE
INFRASTRUCTURE
Flexible Predictable Private and
Public

12. CDH System Center Product Line

13. CDH System Center Product Line
• Eat - Endpoint Protection
• A - Application Controller
• V - Virtual Machine Manager
• O - Orchestrator
• C - Configuration Manager
• A - Advisor
• D - Data Protection Manager
• O - Operations Manager
• S - Service Manager

14. CDH SCCM 2007 vs. SCCM 2012
Configuration Manager 2007 Configuration Manager 2012
Optimized for Systems Management • Still committed and focused on System
scenarios Management scenarios
• Challenging to manage users: • Embrace User Centric scenarios:
• Forced to translate a user to a device • Moving to a state based design, for
• Explicit: run a specific program on a apps, deployments, content on DPs.
specific device • Full application lifecycle model. Install,
Revision Mgt, Supercedence and
Uninstall
• Software Distribution is a glorified script • Understand and intelligently target the
execution relationships between user systems
• Management solution tailored for
applications

15. Embracing User Centric:
CDH Administrator Promises
• Let the administrator think user first
– Deploy applications to users
– Manage users beyond the desktop
• ConfigMgr maintains relationship between users
and systems to solve core user targeting
– Set conditions to control installations
– Schedule ‘pre-deploy’ to users’ primary devices for WoL,
off-hrs, workgroup, etc.
• ConfigMgr will remember the relationship
between the user and his/her applications
• Application model captures ‘administrative intent’

16. CDH Application Model
Administrator Properties application organized and
Keep your apps
managed
General information about the
The “friendly” information for your
App-V End User Metadata users
Deployment Type Workhorse for application
Windows Script
Detection Method Is app installed?
Windows Install Command Command line and options
Installer (MSI)
Requirement Rules Can/cannot install app
Mobile (CAB)
Dependencies Apps that must be present
Supercedence Remove previous versions`

17. User Centric: Device
CDH Management

18. CDH User Centric: Software Catalog

19. User Centric: On Demand
CDH Installation
Process Flow
Web Site Site Server
• User clicks “install” on Catalog item
1
• Web site checks user’s permissions to
install
2
• Web site requests Client ID from
ConfigMgr client agent and passes it to
3 Site server
• Server creates policy for the specified
client and app and passes it to client
4
User
• Client agent evaluates requirements from
the policy and initiates installation
5
Agent
• Client agent completes installation process
and reports status
6

20. User Centric: End User
CDH Preferences

21. CDH Collection Enhancements

22. CDH Client Activity and Health
• Product integrated health and remediation
solution
• Server side metrics for evaluating client activity:
– Policy requests
– Hardware and software inventory
– Heartbeat DDRs
– Status messages
• Client side monitoring/remediation for:
– Dependent Windows components and services
– Client prerequisites
– WMI repository and namespace evaluation
– In console and Web reporting
• ‘In-console’ alerts when healthy/unhealthy ratio
drops below configurable threshold

23. CDH Settings Management
• Unified settings management across servers, desktops and
mobile devices
• ConfigMgr 2007 reports configuration drift – ConfigMgr 2012
can “set” for Registry, WMI and Script-Based
• Improved functionality:
– Copy settings
– Define compliance SLAs for Baselines to trigger console
alerts
– Richer reporting to include troubleshooting, conflict,
remediation information
• Enhanced versioning and audit tracking
– Ability to specify specific versions to be used in
baselines
– Audit tracking includes who changed what

24. CDH Settings Management

25. CDH Remote Control
IS BACK!

26. System Center 2012 Endpoint
CDH Protection
Unified Infrastructure Simplified Enhanced Protection
Administration
Reduce the cost of Single administrator Protect against known and
maintaining secure experience for simplified unknown threats with
endpoints with unified endpoint protection and endpoint inspection at
management and management behavior, application, and
security infrastructure network levels

27. Simplified Deployment of
CDH Anti-Malware Policies
 Centralized management for AM
and Firewall Policy
 AM and FW policy delivered as
ConfigMgr policy – no
package/program dependency
 Out of box templates
 Import, Export, Merge
 Prioritization of policies
by collection
 Simplified UI for
customizing policy

28. CDH
CDH
System Center Configuration Manager

29. DPM: Continuous Backup and
CDH Protection for Microsoft Workloads
Online Snapshots
Active Directory Disk-Based
Recovery
Up to
Every 15 minutes
Data Protection
Data Protection Manager
Manager
Disaster Recovery
with offsite replication and tape
Tape-Based
Backup

30. DPM Highlights: Hyper-V
CDH Protection
• Incremental Backups Only – full only once
• No More Backup Window – online
backups
• Application consistency via VSS
• Protect Live Migration VMs in CSV
clusters
• Protect whole VM, recover individual items
• Auto Protection of new VMs

31. DPM Highlights: SharePoint
CDH Protection
• Entire farm protection by a single check box
– Leverages SharePoint VSS writer
– Works across multiple severs in the farm to backup
• Backup Resiliency
– Single failures will not fail all of the farm protection
• SharePoint Item Level Recovery (ILR) is
supported
– Similar workflows for all recovery operations –
item/DB/farm

32. DPM Highlights: Exchange
CDH Protection
• DPM supports stand alone, MSCS clusters, CCR,
LCR, SCR and DAG
– Protection continues after planned failover
– Eseutil runs on DPM – lower load on Exchange, faster
completion
• Recoveries Supported
– SG level
– DB level
– Mailbox level (Recovery Storage Group)

33. CDH DPM Highlights: SQL Protection
• Backup
– DPM supports express full and incremental backups
– Logs are truncated as part of the incremental backups
• DPM detects log shipping configuration and only performs
express full backups (no incremental backups supported)
• Recovery
– Zero Data loss recovery
• Rolling forward logs on the SQL server if log volume intact
– Any Point-In-Time (PIT) Recovery
• Backups at 9:00 and 9:15; Recover to PIT 9:12
– Types: Original location ; Rename and restore ;
Alternate location

34. CDH What’s New in DPM 2012
• Centralized Management
• Infrastructure Enhancements
– Certificate Based Authentication
– Smarter Media Co-location
– Partner with SAN based De-dupe Vendors
• DPM – NetApp SAN appliance whitepaper ready to
be published
• Workload Enhancements
– SharePoint Optimized Item-Level Restore
– Hyper-V ILR with DPM running in a VM
– Generic Data Source Protection

35. CDH Centralized Management
A single console for the datacenter that reduces management costs and can fit into the existing environment
Reduce Management Costs:
Single Console for the Datacenter
• Up to 100 DPM Servers or 50,000 protected data sources
Centrally Monitor and Manage
• Manage DPM 2010 and DPM 2012 using single console
• Centralized monitoring
• Remote Administration
Fits into my Environment
• Role Based Management
• Integration into existing ticketing systems, workflows and
team structures.
Work on important issues
• Enterprise scale, Fault tolerance & Reliability.
• SLA Based Alerting : Alert only when SLA violated
• ** Requires Operations Manager 2012
• Consolidated Alerts ensure one ticket per root cause issue
• Alert Categorization (Ex: infra alerts versus backup failure
alerts)
Ticketing System
Reduce time for resolving issues
• Remote Recovery
• Remote Corrective actions
• Scoped Troubleshooting
• Push to Resume Backups

36. CDH Role Based Access

37. Recovering Data Using
CDH DPM 2010
STEP 1
Search for DPM Server Daily PS Script
backing up the DB Generates database to
DPM Server mapping
STEP 2
DPM Server
STEP 3
• Excel sheet not up to date
• No Free RDP Session
5 minutes to start recovery
• 1+ hour to start recovery

38. Recovering Data Using
CDH DPM 2012
Time to Start Recovery – 15 seconds
• Central Repository created and
!
– DPM Remote Console eliminates need to RDP into servers
• DPM seamlessly
to the DPM console
– Available for most common actions, like adding/removing items to protection, etc.
– Allows a user to be designated as a recovery operator thereby allowing only
recoveries

39. System Center Operations
CDH Manager: History
MOM OpsMgr OpsMgr SC 2012
2005 2007 2007 R2 OpsMgr
MOM 2005 MOM 2005 OpsMgr 2007 OpsMgr 2007 OpsMgr 2007 System Center 2012
RTM SP1 RTM SP1 R2 Operations Manager
MOM 2005 OpsMgr 2007 OpsMgr 2007 R2 SC 2012 OpsMgr
Workload Revolutionary Heterogeneous 360o monitoring
Discovery release support • Network
State Monitoring Service modeling SLA monitoring • App Insight
Health modeling • Dashboards
Reduced TCO

40. OM 2012: Preserving Existing
CDH Investments
What OM delivers
• Best in class Server, OS and Workload
monitoring
• Audit Collection Services (ACS)
• Agentless Exception Monitoring (AEM)
• Distributed Application Designer (DAD)
• Reporting & Data Warehouse
• Synthetic Transactions & Templates
• Gateway Servers
• PowerShell
• Service Level Tracking (SLA/SLO)
• Active Directory Integration
• Notifications & Subscriptions
• Existing Management Packs

41. CDH Topology Simplification
What OM delivers
• RMS Removal and federation
of configuration service
• Add or remove management
servers easily with resource
pools
• RMS emulator role to ensure
backwards compatibility
• Full support for the
Operations Manager 2007
MPs

42. CDH Topology Simplification
Challenges Addressed:
 Out of the box HA
 Easy to scale out
Operational
Data Warehouse
Database
X

43. CDH Server Pools
Operational
Data Warehouse
Database
X
Managed by a single MS
Managed by Pool

44. CDH Network Device Monitoring
What OM delivers
• Out of the box discovery,
monitoring, and reporting
• Memory utilization, processor
utilization, port traffic volume,
port error analysis & port
packet analysis
• Server to network
dependency discovery
• Support large number of
device vendors

45. CDH Unix and Linux Support
What OM delivers
• Support for SSH keys and
sudo elevation
• Workflows are targeted to a
management pool
• Support for RHEL 6.0 and
AIX 7.1
• New shell command
collection rule

46. CDH Application Monitoring
What OM delivers
• Availability monitoring using rich
synthetic transactions
• Performance & reliability
monitoring of the application
through the .NET framework
• Rich diagnostics to pinpoint the
root cause of application failures
• No new agents to deploy. No
management packs to author
• Rich dashboard visualizations that
can be viewed in the Web or
SharePoint
• Integration with TFS to reduce
mean time to fix

47. CDH Monitoring Visualization
What OM delivers
• New IT Pro dashboard
creation using Widgets
• Management Group health
dashboard for agent and
infrastructure health
• SharePoint and Visio
integration
• Created using a dashboard
template option

48. CDH
CDH
System Center Operations Manager

49. System Center 2012 Cloud and
CDH Datacenter Management
PRODUCTIVE
PREDICTABLE APPLICATIONS YOUR CLOUD
INFRASTRUCTURE
Deliver flexible and cost-effective Applications power your business. Private and public cloud computing
infrastructure with what you Deliver predictable application service on your terms managed with
already know and own. levels with deep application insight. a common toolset.
Deep application monitoring Flexibility with delegation
Flexibility with delegation
Heterogeneous support and diagnosis and control
and control
Processautomation
Process automation Comprehensive application Applications self-service across
manageability clouds
Self-serviceinfrastructure
Self-service infrastructure
Service-centric approach
Service-centric approach Physical, virtual, and cloud
management

50. CDH Delivering IT as a Service
Configure
Deploy
App Controller Orchestrator
Virtual Machine Manager
Operations Manager
Service
Model Service Configuration Manager
Delivery and
Self-Service Automation Data Protection Manager
App DC
Owner Admin
Service Manager Service Manager
Monitor
Operate
Application Management Service Delivery and Automation Infrastructure Management

51. Delivering IT Services
CDH Consistently
Self-Service
Systems
Automation
Service Service
Processes Standardization
Consumer Provider

52. Automated Request Fulfillment
CDH in Six Steps
Create a ‘New VM’
request
Import deploy VM Build ‘New VM’ Publish ‘New VM’
4
runbook and data request offering to Service
Catalog
CREATE
1 2 3
INVOKE
MONITOR 5
Invoke
deploy VM runbook
6
Monitor for new VM
created and deployed

53. Configure and Deploy –
CDH Service Delivery and Automation
STANDARDIZATION SELF-SERVICE AUTOMATION
Standardize the services provided Give consumers of IT services Automate the service processes
by IT to consumers. the ability to identify, access, and and systems necessary to the
request services as needed. fulfillment of consumer requests.
Define the services to be offered.
Controlled empowerment. Automate routing of requests for
Define the request offerings that will approval and notification.
be contained within a service Request offerings displayed based
offering. on user role. Automate provisioning of the service
request.
Identify who needs to be involved Intuitive, easy-to-navigate portal.
(approvals, notifications, fulfillment).

54. CDH Standardize Offerings
SERVICE AND REQUEST
RUNBOOKS AND CI DATA AUTOMATION
OFFERINGS
Out-of-the-box integration across Define the services that IT will Define the supporting
System Center stack to link deliver to its consumers. organizational activities needed to
process automation and systems Specify requests available for each deliver on the request and ensure
automation to standardize delivery. service and what information will traceability and compliance.
be required to fulfill each request.
Request Template Processes
Request
new VM
Cost and SLA Assignment
information
Request to
extend VM
Notification
Knowledge
articles
Destroy
VMs
Approval
Input values
Systems automation
PUBLISHED TO THE SERVICE CATALOG

55. Self Service Through Service
CDH Catalog
CONTROLLED EMPOWERMENT ROLE-BASED SIMPLIFIED PORTAL
Translate business language Offerings are delivered based Service catalog designed for
into IT language. Requests are on user’s role in the easy navigation.
defined to capture information organization.
required to fulfill the specific
request manually or via
automation.

56. CDH Controlled Empowerment
• Provider-published and
user-initiated
• Expresses IT requests in
business language
• Consistent delivery of service each
time, every time
• Enables consumer to choose what
level of service and cost they want

57. CDH Service Offering
• Work item used to identify and
classify standard IT services
• Contains one or more
request offerings
• Consistent delivery of service-
related details including:
– Knowledge articles
– Service-level agreement information
– Cost and chargeback-related
information

58. CDH Simplified Portal
Easy-to-Use Portal
• Silverlight web parts hosted in
SharePoint Foundation 2010 or
higher
• Customizable out-of-box web parts
using SharePoint admin tools
• Extensible via custom web parts
Portal Features
• Customizable, dynamic Forms

59. CDH Role-Based
• User sees offerings based on Private Cloud Offerings
their role
Enterprise LOB App Offerings
• Dynamic: User role mapped to
a Service Manager group within
Active Directory
VDI Offerings
• Provide access at the service
offering level or at the individual-
request offering level
Development Offerings

60. CDH Automation Integration
Inbound to System Center
Bi-directional from Orchestrator
Bi-directional for notifications/reporting
Bi-directional run book integration
Virtual Machine Manager
Operations Manager
Service Manager
Orchestrator Data Warehouse
Configuration Manager
Active Directory
Notifications via Exchange
LOB
Service
Manager
Third Party Management
Tools
Automation commands issued to System Center, third-partypopulated into CMDB workflows
Bi-directional connector forand outbound notificationsexecuting automation
Configuration items and automation data tools, and line-of-business applications
Inbound automation activities and and reporting

61. Connector Framework
CDH Integration
Configuration Manager Operations Manager Active Directory Virtual Machine Manager
Hardware inventory, Operations Manager Active Directory data Virtual Machines and
software inventory, discovered objects for user, user groups, Virtual Machine
software updates printers, computers Template
Distributed
Primary computer applications (Service configuration items
User contact
owner based on Manager Business information,
asset-intelligence data Service based on organization,
deployed application notification addresses
from VMM service
template)
Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications.
Orchestrator integration packs facilitate automating activities across System Center, LOB, and third-party management tools.

62. CDH Automation Concepts
Activities Runbooks Databus Standard Activities
Intelligent tasks that System-level Used to publish and A rich set of out-of-
perform defined workflows that consume information box activities
actions execute a series of as a runbook
linked activities executes
Get Server ID Get Data Create Recovery
from DPM Sources Point
Run .Net
Script Create Create Start Maint Shut Down
Invoke Web Send e-mail Incident Checkpoint Mode VM
Services
Query Compare
Database Values
E-mail on Update on
error success
Return Data Check
Schedule

63. Building Automation – Runbook
CDH Designer
• Easy authoring and
debugging
– Drag and drop, Visio-like
authoring, nested runbooks,
built-in features like looping and
branching.
• Databus
– Abstracts developer-level
complexity from the runbook
author and enables hub-and-
spoke integration model
• 20+ integration packs (IPs) for
System Center, Microsoft, and
third party management tools

64. Building Automation – Runbook
CDH Designer
• Standard activities to support
delivery of private cloud
offerings
– Run system commands
– Perform schedule-based
activities
– Monitor processes or system-
level alerts
– Manage file interactions such
as copying
and moving files
– Send e-mail notifications
– Support other notification types
– Search for or modify data
within a workflow
– Manipulate text files
– Manage workflows

65. Building Automation – Build Your
CDH Own
• Build and distribute your own integrations
• Use the Orchestrator Integration
Toolkit (OIT) command-line interface
(CLI)
– Wizard-based GUI
– Wraps command, program, SSH, and
PowerShell executions into activities
• Or take advantage of the OIT software
development kit
– No wizard, no GUI
– Use .NET or Java IDEs to compile DLL
or JAR resource files

66. Building Automation – Build Your
CDH Own
• External interface to System Center
• Standards-based
– RESTful web interface
– Uses OData (Open Data Protocol)
• Take advantage of existing
investments
in PowerShell, .NET scripting, and
third-party APIs, and build them
into Orchestrator runbooks

67. Building Automation – Build Your
CDH Own
• Microsoft Runbook Integration Packs
– System Center 2007
• Operations Manager
• Configuration Manager
– System Center 2008 VMM
– System Center 2010
• Service Manager
• Data Protection Manager
– System Center 2012 Operations Manager
– System Center 2012 Configuration
Manager
– System Center 2012 Service Manager
– System Center 2012 VMM
– System Center 2012 DPM
– Active Directory

68. Automated Datacenter and
CDH Private Cloud
Create
Service Request
Service Catalog Service
Request Updated/Closed
Approval Requestor
Service Desk s Notified
Configure & Deploy Applications
Self Service Request Fulfillment
Configure & Deploy Infrastructure
Create CIs in CMDB
Asset/CMDB
Configure & Deploy Fabric Services
CMDB Updated
Admin Set
VMM Admin
Configuration Assigned
Creates
Capacity
Permissio
ns
Select
Hypervisor Hypervisor
Overlay
Security Security
Assign
Storage Storage
Identify Host
Server for VMs
Assign
Network Switch and
Adapters

69. CDH Monitoring Progress
SERVICE MANAGER ORCHESTRATOR SELF-SERVICE PORTAL E-MAIL NOTIFICATIONS
View status in Detailed status Summarized view Notify about
work item forms down to activity of status for progress, failure,
Easily link over to level consumer or successful
Orchestrator completion
console to view Historical view of
detailed status runbook Rich HTML
Retry failed execution formatted emails
runbooks with context data
Input, output, and
runtime variable inserted
data

70. CDH System Center 2012 Licensing
System Center 2012 Standard
• Moved from 100+ SKUs to 2 SKUs
System Center 2012 Datacenter

71. CDH MCSE Reinvented for the Cloud

72. CDH Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
(248) 546-1800 (616) 776-1600
www.cdh.com
(c) C/D/H 2007. All rights reserved