1. March 2014
Lync: Office 365, On-Premise or Hybrid

2. Quick Facts
About Us
• 24th Year
• Grand Rapids &
Detroit
• 30 Staff
Approach
• Vendor
Independent
• Non-reseller
• Professional
Services Only
Partnerships
• Microsoft Gold
• VMware
Enterprise
• Citrix Silver
• Cisco Premier
• Novell Gold

3. Microsoft Gold Partner
PinpointCompetencies Successes

4. Expertise
• Microsoft SharePoint
• Development
• User Interface & User
Experience
• Business Intelligence
• Project Management
• IT and Project
Planning
• Enterprise Project
Management
• Project Management
Office
• Microsoft System
Center
• Virtualization
• Cloud Computing
• Security
Infrastructure
• Policy Development
Infrastructure
• Mobile Device
Management
• Application
Development
Mobility
• Microsoft Lync
• Microsoft Exchange
• Enterprise Voice
• Communication
Enabled Business
Process
Unified
CommunicationsCollaboration
Project
Management

5. Collaboration and Feedback
Collaboration and Feedback
We love questions and we love
seeing you! If you have a camera,
turn it on.
Collateral is uploaded to the meeting.
Click Ctrl+F or the paperclip in the upper right.
We’ll ask for your feedback
immediately following this event.

6. Get Social with C/D/H
@cdhtweetstech
/cdhtech
/company/cdh
cdhtalkstech.com

7. Your Presenter
Gil Lalo
Director of Client Services:
Enterprise Architecture
MSc, CPEHR, CPHIT, CPHIMS
gill@cdh.com
http://www.linkedin.com/in/gillalo

8. • Why do the world’s largest
organizations use Lync?
• TCO example
• One size does not fit all
Agenda

9. Lync Voice Customer Momentum
“Microsoft is now shipping more
enterprise voice lines than any
other technology company in the
world.” - Kevin Turner, 2013
Financial Analyst Meeting
70
60%
33,000 Voice users
15,000 Voice users
25,000 Voice users

10. Applications Used Every Day
Enterprise-ready
Unified communications platform

11. Reduce Costs Through Converged
Communications

12. Today’s Cost Cutting Frontier:
Real Estate
2nd
largest cost
after HR for most
companies
Real Estate is the
80%
of workers spend
some portion of
their time
working outside
of the office
50%
Of corporate
office space is
under-utilized
and wasted
62%
of organizations
use some form of
alternative workplace
strategy (AWS)

13. Delivering Strong Benefits
Increase Employee Satisfaction and Customer Impression
Video: http://www.microsoft.com/en-
us/showcase/details.aspx?uuid=d9fb6d35-0f9c-
488a-b661-22042ab6dffe
67%+
50% + 50% +
“We have been able to increase overall
employee satisfaction by 11% and
improved customer impressions by
21%.”
– Martha Clarkson , Workplace Strategist
Real Estate and Facilities, Microsoft
$ 92.0 M Travel cost savings per year
$ 8.0 M Audio-conferencing costs
$ 1.0 M Office moves overhead
$ 101.0M Total Savings
$ 101.0M Total Savings

14. Driving Business Impact

15. Extending Unified Communications
Reach
Lync/Skype: Connecting with Others from Anywhere
#1
Microsoft leads the UC market*
Sheryl in her home office at
Contoso (Denver, CO, USA)
John at his office at Contoso,
(London, UK)
Fabian, partner (Sao Paulo,
Brazil)
Lync-Lync
Federation
90
of Fortune 100
companies have Lync
Anne, small supplier
(Singapore)
Casey, customer (Tucson, AZ,
USA)
320M
Connected users
Lync-Skype
connectivity
*Microsoftnow shippingmore enterprisevoice linesthan anyothertechnologycompany.

16. Seamless & Flexible:
From Anywhere
Sheryl launches the new product for customers and partners
…and they join and
watch from around the
world.

17. Financial Services & Banking
Lync/Skype: Connecting with Others from Anywhere
Remote Advisor
• High net worth Clients
• Expert finder
• Translation services

18. Government & Civic Services
Lync/Skype: Connecting with Others from Anywhere
Citizen Services
• Cross-agency
collaboration
• Renew licenses, permits,
contracts
• Virtual Town Hall

19. Manufacturing & Resources
Lync/Skype: Connecting with Others from Anywhere
Driving Innovation
• Product Design
• Research & Development
• Supply chain logistics
• Assembly & Design
Integration

20. Healthcare
Lync/Skype: Connecting with Others from Anywhere
Tele-Medicine
• Provide specialist services
• Virtual patient visits
• Enable referrals

21. Retail
Lync/Skype: Connecting with Others from Anywhere
Drive Customer
Experiences
• Shopping assistant
• Ask an Expert
• Mobile assisted selling
• Offers to VIP customers

22. Media
Lync/Skype: Connecting with Others from Anywhere
Drive Customer Experiences
• Live interview from
anywhere
• Remote screen test
• Remote Contributors
• Virtual storyboard
meetings

23. Lync Platform Enables
• Rich integration with
Office 365
• Business process
enhancements
• Delivering value
beyond voice, video
and conferencing

24. Over 1,700 Partners
Building Lync Apps
Compliance Training Workflow Contact Center

25. Primary Investment Areas
For the Future
• Connect billions of Lync
and Skype users together,
unlocking new
opportunities while making
rich communications
universal
• Deliver complete and
compelling mobile user
scenarios on the devices
people want to use
• Improve upon the current
collaboration experiences
• Deliver capabilities that
satisfy requirements for:
 eLearning scenarios
 Auditorium scenarios
 conference rooms
 LMS customers in
transition to Lync
• Deliver Enterprise Voice
capabilities to Lync Online
and Office 365 multi-
tenant customers
• Deliver video
interoperability to our
Skype + Lync connectivity
• Support “built in”
interoperability between
Lync and SIP based video
teleconference systems
including Tandberg
Investments across Service & Server that accrue to all workloads & capabilities.
Continuously improving reliability, scalability and performance. Simplifying interoperability and reducing overall complexity.

26. Mobile client
experiences
designed for
the device
Lync is familiar and engaging,
across a variety of devices and platforms

27. Multiparty
HD video
gallery &
H.264 SVC
(scalable
video
coding)
support
Enable great meeting experiences &
collaboration

28. Lync Room System
• Familiar Lync Meeting
experience extended to the
conference room
• Easy to setup, join and
manage
• Simple to deploy
• Developed by Microsoft as a
Lync endpoint
• Delivered by partners as a
packaged solution

29. Enable and improve
mobile productivity
Communicate in real time
with colleagues,
customers and partners
from virtually anywhere
Enable new ways of
collaboration with voice &
video using a single
unified client
Share ideas and keep
teams in sync
Reduce costs related to
video conferencing,
telephony and travel
Reduce costs through
simplification and
consolidation
Manage with common and
familiar tools
Reduce total cost of
ownership with integration
and shared infrastructure
Accelerate adoption of
online services
Reduce IT operations
costs
Enables a path to unified
communications –
following a customer’s
blueprint
Lync Enterprise Benefits

30. • Apps are the new modality
• Devices are the new desktop
• Disruption is the new normal
• Traditional ROI is passé – think IOR
The Changing Business Case Game

31. From ROI (Return on Investment) approach
– “Justification” for a major investment
– Vendor’s list of how to pay for the
entire system
– Analysis of one large multi-year
project
For Optimal Results,
Change Perspective…
To IOR (Invest on Return) approach
• Based on specific identified returns
• Organization’s list of desired outcomes
• Analysis of discrete projects or phases

32. • Pin-point
targeting
– Specific returns
– Specific user
populations
– Specific activities
• Extreme speed
• Extensibility
• Flexibility
The Business Case of the Future

33. • Leverage core knowledge,
competency
• Increased responsiveness to
change
• Flexibility in the workforce
• Increased ability to innovate
• Unexpected competitors
• Economic and regulatory
factors
New CXO Concerns
© M Parker UniComm Consulting 2014

34. Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Speed
Information Delivery
Tunneling equipment and services parts info & delivery
via IM bot. Increase uptime, lower cell costs. 129%
Enhance
Collaboration Effectiveness
Oil Exploration: Reduce time and assets 20-25% for
each exploration via built-in collaboration tools 297%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Speed
Information Delivery
Tunneling equipment and services: Parts info &
delivery via IM bot; increase uptime, lower cell costs 129%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Automate
Communication Processes
Insurance: Put IM in broker portal for field-specific
chat; staff saves 30%, ups loyalty 84%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Improve
Contact Success
Branch Banks: Increase revenues and service via
video access to banking specialists 197%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Increase
Notification Precision
Utility Company: Reduce outage times via crew
dispatch app using location, skills, rules 53%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%
Accelerate
Transaction Completion
Mortgage Company: Answer questions via Presence
and IM ups capacity by 30K loans/year 198%
Application Case Study Examples Est. 3-Year ROI %
Optimize
Resource Utilization
Help Desk: Find engineers via IM search to save 70%
of time; 80% better service 69%

35. Roadmap Example:
Modular & Incremental
Phase 1: Enhance service and
sales:
– Contact management
– Mobile information delivery
Phase 2: Improve time to market:
– Collaboration acceleration
Phase 3: Optimize operations:
– Communications-enabled portals
– Resource ID for problem solving

36. Example of Roadmapping
Phase 1 Phase 2 Phase 3
Use Case
App Goal
Users
Approach
Elements
Resources
Budget Estimate
Possible ROI
Phase 1 Phase 2 Phase 3
Use Case Field sales /services
App Goal Sales and service capacity
gains; cell expense savings
Users 200 sales
400 services
Approach Mobility app
PBX or desk
Elements Add mobility and IM services
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
Budget Estimate $100K capital
$14 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development
marketing
App Goal Sales and service capacity
gains; cell expense savings
Faster to market; better fit to
customer needs
Users 200 sales
400 services
300 developers
50 product marketing
Approach Mobility app
PBX or desk
UC with collaborative
workspace platform
Extend desktop
Elements Add mobility and IM services IM, Presence, comm. and
conferencing in collaborative
workspaces
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
3 additional servers
Gateways
.03 DBA
.03 Help Desk
Budget Estimate $100K capital
$14 per user per month
$60K capital
$17 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
+$30M / year new revenue
or -$5M / year expense
Phase 1 Phase 2 Phase 3
Use Case Field sales /services Product development
marketing
Manufacturing, orders,
logistics
App Goal Sales and service capacity
gains; cell expense savings
Faster to market; better fit to
customer needs
Shorten supply chain;
reduce asset use
Users 200 sales
400 services
300 developers
50 product marketing
150 logistics, orders,
production supervisors
Approach Mobility app
PBX or desk
UC with collaborative
workspace platform
Extend desktop
Embed IM, comm. into apps
and websites; use best
existing UC
Elements Add mobility and IM services IM, Presence, comm. and
conferencing in collaborative
workspaces
Existing UC tools plus
CEBP integration
Resources 2-4 servers
Gateway
0.5 DBA
0.5 Help Desk
3 additional servers
Gateways
.03 DBA
.03 Help Desk
1 additional server
Gateway additional ports
0.2 DBA
0.2 Help Desk
Budget Estimate $100K capital
$14 per user per month
$60K capital
$17 per user per month
$50K capital
$10 per user per month
Possible ROI +$10M / year revenue or
-$1.3M / year expenses
+$30M / year new revenue
or -$5M / year expense
-$5.6M asset use or
-$0.8M carrying cost
Est. ROI
165%
Est. ROI
335%
Est. ROI
168%

37. “Apps”*
– Resource locator applications
– Comm-enabling applications and portals with optimal UC tools
– Comm-optimizing workflows
– Comm-optimizing mobile apps
“Ops”
– Conferencing / Collaboration / Social – internal, external, supply
chain
– Mobile/remote users via cloud or hosting
– Mobile/PC client adoption
– Streamline operations and organizations
Future-oriented “hot” Justifications

38. Future-oriented “apps” Justifications
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Comm-optimizing
workflows and
collaborations
• New UC methods to optimize workflows
• Elimination of old comm. steps in workflows
• Info delivery to replace live communication
• Ways to incorporate best practices
• Reduce E:R for streamlined processes
• Faster transactions or collaborations to
increase revenue, customer loyalty
• Differentiation
Comm-optimizing
mobile applications
• Communications embedded in essential
‘apps’ on mobile devices to match users’
consumer-driven experiences and habits
• Same as above in more times, places
• Emphasis on certain usage profiles
• May broaden labor pool
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Comm-optimizing
workflows and
collaborations
• New UC methods to optimize workflows
• Elimination of old comm. steps in workflows
• Info delivery to replace live communication
• Ways to incorporate best practices
• Reduce E:R for streamlined processes
• Faster transactions or collaborations to
increase revenue, customer loyalty
• Differentiation
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty
Comm-enabling
applications and portals
and workspaces
• Optimal communication tools in context of
users’ business apps and web interfaces
• New forms of self-service
• Ways to incorporate best practices
• Reduce E:R for business processes
• Shift to better methods (IM vs. voice)
• Better match to source of service
• Differentiation
Category Application provides Potential returns
Resource locator
applications
• Tools to find resources to maximize skills
utilization, minimize transaction delays;
preferably automated; possibly federated
• Reduce E:R for business processes
• Faster transactions, increased revenue
• Better service, customer loyalty

39. Future-oriented “ops” Justifications
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Mobile/PC client
adoption
• UC core functions on every device
• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-
enable apps, workflows, and mobile to
deliver benefits
Streamline operations
and organizations
• Integrated, efficient system operations and
user support
• Likely lower cost of operations
• More flexibility to create optimal
workflows, usage profile support
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Mobile/PC client
adoption
• UC core functions on every device
• Platform for comm-enabled apps
• Lower cost; more flexibility for comm-
enable apps, workflows, and mobile to
deliver benefits
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows
Mobile/remote users
Via cloud or hosting
• Communication better matched to user
locations
• Simple connections using available nets
• Increased transactions and revenue
• Lower infrastructure and UC costs
Category Application provides Potential returns
Conferencing/Social
Internal, external, supply
chain
• Interactive workplace environment
• Additional work methods, in and beyond
org
• New work delivery and tracking options
• Improved E:R for unstructured work
• Potential for increased innovation
• Reinvented, simplified workflows

40. TCO Components
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
Essential for
Comparison of
Premises vs.
Hosted!
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
5-year total of annual support costs
Server software maintenance / support
Total CAL maintenance / support
Total hardware support
Total videoconferencing maintenance / support
Total contact center annual support
Grand total support costs
Subtotal before support costs
One time costs
Total server software
Total software CALs
Total hardware
Total contact center
Total videoconferencing hardware
Total implementation costs
Grand total one time costs
5-year total of annual support costs
Server software maintenance / support
Total CAL maintenance / support
Total hardware support
Total videoconferencing maintenance / support
Total contact center annual support
Grand total support costs
Subtotal before operating costs
Operating costs
Total rack space costs
Total personnel costs
Total power costs
Total annual bandwidth cost
Total SIP trunking cost
Total operating costs
© M Parker UniComm Consulting & EB Kelly KelCor 2014

41. TCO Case: Conferencing & Enterprise
Voice w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014

42. TCO Case:
IM & Conferencing Only w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014

43. TCO Case: Conferencing, EV, Contact
Center w/EAS
5,000 users
IM/P2P; conferencing; enterprise voice; Microsoft EAS
Contact center (Interactive Intelligence)
No group video
On-Premises vs. IP-PBX:
Lync 11% favorable
On-Premises vs. Cloud:
Lync On-Prem 31% favorable to Lync
Cloud
© M Parker UniComm Consulting & EB Kelly KelCor 2014

44. TCO Case: Conf., EV, CC, Video
Rooms w/EAS
© M Parker UniComm Consulting & EB Kelly KelCor 2014

45. • If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice
– A cloud-based Lync solution that includes enterprise
voice shows a higher TCO than an on-premises solution
A Perspective for Cloud

46. • Getting a handle on operating costs is difficult
– Survey data from analyst firms show widely varying operating costs
• Analyst firm A: $ 214 per user per year for ongoing operational costs
• Analyst firm B: $ 714 to $1,912 per user for first year VoIP or IPT & UC
operational costs*
* Reports note that UC&C increases the scope of services provided, thus initial
integration costs
• Sanity check against required staff roles
– Operating staff or infrastructure outsourcing usually reflects:
• Ratio of staff to number of software server instances (whether on discrete or
virtual machines)
– The number of servers driven by workloads; Lync and IP-PBX server counts
are roughly equivalent
• Plus staff positions for network and QoS management and on-going system
architect/manager
– Smaller enterprises see higher cost per user, based on system configurations
Take Control of Operating Costs - 1

47. – Measure existing costs for a viable baseline
– Automate and instrument system management
– Use self-service and self-care options
– Track help desk usage; use UC tools
– Integrate simply with desktop/device support
– Converge with Desktop/Device Support organization
– Evolve to UC as a software app on IT networks & servers (or in
cloud)
Take Control of Operating Costs - 2

48. • Only native UC solution for Office™
• Business communications is a blend
– Text and documents are the leading modality (E-Mail,
Presence, IM,
social, shared workspaces, document sharing, pictures,
video streaming)
– Real-time voice and video serve particular purposes
– Varies by processes and by demographic groups
• UC usage profiles guide optimal mix
Lync: Designed for Office
Communications

49. • New UC value from optimizing processes*
– Change how business works
– Go faster; use less; be different
– Match trends for user expectations
• Lync leads in this category
– Growing base of apps packages and sample code
– Client and server APIs and SDKs
– Part of the suite, e.g. AD, IIS, et al.
– Large developer Partner community
Lync: A UC Applications Platform
* See Lync Business Cases: What’s Hot – What’s Not

50. • Lync TCO comparisons will vary widely by required workloads
• Lync TCO is competitive with leading IP PBX TCO
• Operational costs demand attention for best TCO
• Cloud offerings have an attractive TCO for some workloads
• Consider modular and hybrid approaches to TCO
Recap and Summary

52. Your Presenter
Corey McClain
Consultant
MCSE, MCSA, MCITP, MCTS, CCA
coreym@cdh.com

53. Agenda
• Incremental Deployment
• Deployment Choices
– On-Premise Topologies
– Lync Online Features
– Lync Hybrid Deployment
• Lync Conference 2014

54. Consider a Modular
Approach Over Time
On-Premises or O365
On-Premises or Hosted
Mobility
Consider a Modular Approach Over Time

55. Lync 2013 Deployment Choices
On-Premises Hybrid Cloud

56. On-Prem Lync Topologies
• Overview
• Single Server
• Highly Available Pool
• Geographically Dispersed Pools

57. You Own Everything
• Capacity planning and sizing.
• Server acquisition and setup.
• Deployment.
• Scaling out, patching, and operations.
• Backing up data.
• Maintaining failover and disaster recovery.
• Connecting your Lync Server 2013 infrastructure to
the PSTN.
• Integration with existing phone equipment, such as
private branch exchanges (PBXs).

58. Single Server System
Standard Edition server runs all
workloads
No other server required to additional
functionalities
All in one box deployment
Ideal for proof of concept, pilot, small and medium
businesses
Functionality: IM, Presence, Voice, Video,
Conferencing, Mobility
PSTN access with Gateway, Direct SIP or SIP
Trunk
HA/DR if paired with another SE server
AD
Standard edition
Optional backup
Standard editionPairing

59. Scalable Server Pools
Enterprise Edition Front End pool
Back End Server with SQLServer
Ideal for large and medium size businesses,
regional deployment.
Scale up by adding up to 12 FE servers in a pool
Collocate Archiving DB, Monitoring DB, PChat
DBs on Back End Servers
High Availability by FE failover and Mirrored Back
End Servers
Enterprise edition
front end servers
SQL
AD

60. Multiple Data Center Pools
Primary site
Secondary site
High capacity architecture
in each region
Distributed resources with high
availability
Allow least cost routing across the
enterprise
Federation and remote access from
2 datacenters
Paired FE pools across sites for
Disaster Recovery
PSTN
Europe
PSTN
Americas
Remote site
with survivability
SIP trunk
AD
SQL
SQL
Directors
External access
External access
SQL

61. Lync Online
• Overview
• Feature Comparisons

62. Gain Efficiency & Optimize for Cost
• Software as a Service (SaaS).
• Rich feature set is always up to date.
• Includes a Windows Azure Active Directory tenant for online accounts, which
can be used with other applications.
• Directory integration includes synchronizing account names and passwords
between the on-premises Active Directory Domain Services (AD DS)
environment and the Windows Azure Active Directory tenant.
• If single sign-on is a requirement, Active Directory Federation Services (AD
FS) must be implemented.
• Client communication over the Internet is encrypted and authenticated.
• Legacy phone equipment (public switched telephone network [PSTN])
connectivity available through third-party providers (check availability).

63. Lync Server, Lync Online:
IM/Presence
Feature Lync Server Lync Online
Rich presence  
Peer-to-Peer Audio/Video Calling  
Click to Communicate—Office integration  
Mobility Clients—Windows Phone, Android, iOS  
MAC Client  
Federation with Lync/Lync Online  
Skype Interop  
XMPP Gateway 
Persistent Chat 
Federation with Yahoo/AOL 

64. Lync Server, Lync Online: Meetings
Feature Lync Server Lync Online
Multi-Party PC Audio/Video  
Ad-hoc meetings, Scheduled Meetings  
Desktop Sharing, Application Sharing, Power Point  
Rich Client for Meetings  
Mobile Clients for Meetings  
Rich Client for Meetings  
Reach Client for Meetings  
PSTN Dial-in in Meetings  With ACP Partners
Meeting Size 1000 250

65. Lync Server, Lync Online: Voice
Feature Lync Server /
Lync Split domain
on-premise users
Lync Split
domain-
Online Users
Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail 
Call hold, Transfer, Forwarding, Delegation & Team Calling 
IP Phones, USB Peripherals & Mobile call via work 
Direct SIP Interoperability with on-premises PBX 
Private Line, Common Area Phones 
Analog Devices, Enhanced 911 
Call Parking, Unassigned Number Handling 
Call Center Integration & Response Groups 
Network Resiliency, Call Admission Control 

66. O365 Scenario Feature Matrix
Customer scenario
Lync Online and
Exchange On-Prem
Lync On-Prem and
Exchange Online
View presence or IM a contact in Outlook
Schedule and join meeting through Outlook
View presence or IM a contact in Outlook Web Access
View presence or IM a contact in Lync Mobile Client
Join meeting from Lync Mobile Client
Modify Contact List (via Unified Contact Store in Exchange) Lync Server 2013 Only
View or Modify Contact Photo in Lync Web App Lync Server 2013 Only
Delegate schedules meeting on-behalf of Boss * Exchange 2013 Only
Archiving meeting content Lync Server 2013 Only
Searching archived meeting content Lync Server 2013 Only
Leaving or retreiving voicemail
Publish status based on Outlook calendar free/busy
Missed Conversations history and Call Logs are written to user’s exchange mailbox
Schedule meeting through Outlook Web Access
* Supported only when both users are homed online in the same forest or both are homed on-premises.

67. Lync Hybrid
• Overview
• Deployment Process

68. Combine Benefits
• Some users are homed on-premises and some users are
homed online, but the users share the same SIP domain,
such as contoso.com.
• Leverage your existing Lync Server 2013 infrastructure,
including connections to the PSTN.
• Easily add new Lync Online users that do not require
PSTN access.
• Migrate from Lync on-premises to Lync Online over time,
on your schedule.
• Integrate with other Microsoft Office 365 applications,
including Exchange Online and SharePoint Online.

69. What is Lync Hybrid?
Lync Online
Lync On-Premises
Contoso.com
Contoso.com

70. Why You May Deploy Lync Hybrid

71. • Office 365 –
Optimal for:
– IM/Presence
– Conferencing
– Simple client-based apps
• Premises or Dedicated
Hosted – Optimal for:
– Enterprise Voice
– Contact Center
– CEBP and server-based
A Hybrid Approach May Be Best

72. A Perspective for Cloud
• If you are not moving to Enterprise Voice soon
– A cloud-based Lync conferencing and IM solution has the
lowest TCO
• If you are moving to Enterprise Voice
– A cloud-based Lync solution that includes enterprise
voice shows a higher TCO than an on-premises solution

73. Lync Hybrid Co-Existence
Topologies
Contoso Contoso Contoso
Active Directory Active Directory Active Directory
Lync Server 2013
OCS 2007 R2
Lync Edge Server 2013 Lync Edge Server 2010
Lync Server 2010
Lync Server 2013 Admin Tools
Lync Server 2013
Lync Edge Server 2013
OCS 2007 R2 + Lync Server
2013
Lync Server 2010 + Lync Server
2013
Lync Server 2013
Lync Server 2010 February 2013
Cumulative Updates applied.

74. Deployment Process Overview

75. Lync Conference 2014
Vegas Baby!
• Video Interoperability Server (VIS)
• Skype video federation
• Enterprise Voice Online
• UC -> Universal Communications
• jLync: JavaScript wrapper for Lync & browsers
• Voice commands for Windows Phone
• Anonymous join from mobile and tablet like Lync Web App
• Android tablet app by July
• Call collect to websites

77. Thank You
cdh.com