This document includes a complete description of CedCommerce Magento Marketplace Basic, a Multi-Vendor Marketplace Extension, which is quite extendible and has got several dependent addons with so many unique features that add to the functionality of CedCommerce Magento Multi-Vendor Marketplace Basic extension. This document clearly explains the work-flow of CedCommerce Magento Multi-Vendor Marketplace Basic extension via proper flow diagrams to make it easy for the users to understand.

1. Marketplace Work Flow CedCommerce Marketplace
Marketplace Work Flow By CedCommerce
Getting Started
Getting Started
Introduction
Purpose
Scope
License
General Description
Product Perspective
Product Functions
User Characteristics
Vendor Registration Process
New Vendor
Become a Vendor
Public Name
Shop Url
Approval/Disapproval
Vendor Shop Enable/Disable
Vendor Website Sharing
Account Management
Dashboard
Profile
Transaction Settings
Shipping Settings
Shipping Methods
Vendor Profile View on Shop Page
Catalog Management
Introduction
In this document we are discussing about vendors and theirs
products. Purpose of CedCommerce Marketplace is to fulfill the
requirement of supply chain management without breaking the
cash-flow.
CedCommerce Marketplace have two perspective:

2. From merchant (formally admin) shop: CedCommerce
Marketplace adds to the inventory of products on the
merchant’s site by adding vendor’s products. As more and
more vendors will add their products, the inventory of the site
will also increase.
From vendor: Using CedCommerce Marketplace vendor can
sell and promote their products online from the merchant’s
(admin) shop.
Purpose
A Marketplace is a regular gathering of people for the purchase
and sale of provisions, livestock, and other goods. In other words, it
is simply a place where buying and selling occurs.
Scope
CedCommerce Marketplace is a marketplace with vendor
management system developed by CedCommerce
It is aMulti-Vendor platform where the products from multiple
independent vendors appear in the common product catalog
on the merchant’s (formally admin) website and the visitors
can shop for them at a single web store with the products
supplied by hundreds of different vendors from all over the
world.
License
This license agreement (hereinafter referred to as “Agreement”) is
duly executed between you (user of our software/documentation)
and CedCommerce (hereinafter referred to as “we/us/our”). The

3. General Description
agreement applies to all products/software/scripts/services you
purchase from us.
For more info click here
Product Perspective
CedCommerce Marketplace has two perspectives from the
products view point:
From merchant (formally admin) shop: CedCommerce
Marketplace increases the inventory of the products on the
merchant’s site allowing the vendors to add their products.
From vendor: Using CedCommerce Marketplace the vendor
can sell their products from the merchant’s shop.
Product Functions
CedCommerce Marketplace has a unique vendor panel from
where the vendor can manage their products and sales. Merchant
(formally admin) has full control on every action performed by the
vendor and therefore, for managing vendors and their products,
sales, commission, etc. there are some panels in the merchant
(formally admin) section.
User Characteristics
1. Vendor: Vendor is a person (or a company) who can sell his/her
products at merchant's site. Vendor has to sign up first at

4. merchant’s shop for selling his/her products.
After the merchant’s (formally admin) approval, Vendors:
can have profile section,
can have add/edit/list/delete product's attributes section,
can have add/edit/list/delete product section,
can have order view/cancel/invoice/shipment section for
their products (because an order may contain multiple
vendor's products),
can have sales reporting section for their orders,
can have commission section from where they can add their
bank detail etc and also view the commission and statistics of
sales,
can have mass import/export section for products and
categories,
can have rating/review section for their products,
can have a landing page for their products with their logos,
about vendor information etc.
2. Merchant(formally admin): Merchant (formally admin) is the
owner of the shop who can manage all the activities of every
vendor. Every action performed from the vendor panel by the
vendor is a must to be approved by the merchant (formally admin),
only after that it will be available online at the shop. Merchant
(formally admin) has the authority to disable any function of the
vendor at any time.
Merchant (formally admin) has the following possible menus :
Manage Vendors,

5. Vendor Registration Process
Manage Vendor's Products
Manage Vendor's Sales,
Manage Vendor's Commission,
Vendor Configurations.
New Vendor
Anyone can be registered as a vendor from "Create New Account"
link.
Become a Vendor
An existing customer can also become a vendor through the

6. Approval Page.
Public Name
Public Name is the Display Name/Brand Name of the vendor.
Public Name will be used "At Marketplace Page", "At Shop Page",
"At Order View", "At Transaction View", "At Invoice View", "At Print
View" etc.
Shop Url
Shop Url is a unique URL key throughout the vendor system. Shop
Url key will be used for creating a unique URL for vendor shop.
Approval/Disapproval
Admin has the authority to approve/disapprove every new vendor.
The admin can also enable the Auto approval option for the vendor
in which case every new vendor will get approved automatically.
But admin has the authority to disapprove a vendor at any time
from the admin panel.
Vendor Shop Enable/Disable
Admin has the authority to enable/disable the shop page of the
approved vendor at any time.
Vendor Website Sharing
In default Magento, the customer can share all the
websites/specific websites as per the admin settings.
Vendor class is the extended form of customer class which means

7. Account Management
a vendor can share the websites of Magento site according to
their parent customer website sharing options.
If the parent customer is eligible for sharing all the websites in that
case the vendor can create products for all the available websites
of the Magento site otherwise the vendor can create products for
only assigned website.
Every Approved Vendor has an Account Panel (say Vendor Panel)
to manage their profile, products, sales, reports, settings and many
more according to their group settings and membership plans.
Dashboard

8. Dashboard is a resource panel of vendor from where the vendor
has the ability to view a snapshot of their Total Pending Amount,
Total Earned Amount, Total Orders Placed, Total Products
Sold, Sales Analytics (Today, Week, Month and Year), Products
Status, Latest Orders, Country Wise Orders and Chat* .
Total Pending Amount: An amount which the admin has to pay to
the vendor for the purchased products.
Total Earned Amount: Total amount earned by the vendor from
their sold products.
Total Orders Placed: Number of orders placed by the buyers for
vendor's products.
Total Products Sold: Total Products Quantity sold.
Sales Analytics (Today, Week, Month and Year): It depicts a
sales graph having “Recent Time Range” versus “Number of Placed
Orders” where the “Recent Time Range” can be current 24 hours in
the case of Today, can be current 7 days in the case of a Week,
can be current 30 days in the case of a Month, can be current 12
months in the case of an Year.
Products Status: A count chart which will represent the count of
Pending, Approved and Disapproved Products created by the
vendor.
Latest Orders: Listing of last 5 Order placed for vendor's
products.
Country Wise Orders: Country wise sales graph. On hovering at a

9. particular region/country the vendor can view the total order count
and total sale amount for these orders.
Chat*: A Chat window to communicate with admin for vendor
related queries.
Pro le
Profile is a resource panel of the vendor from where the vendor
has the ability to manage his/her account information.
Account Information is generally divided into four attribute groups**
called "GENERAL INFORMATION", "COMPANY INFORMATION",
"SUPPORT INFORMATION" and "SEO INFORMATION".
GENERAL INFORMATION: Generally following inputs comes under
this attribute's group:
Profile Picture(Editable attribute): This is personal picture of
vendor or vendor representative.
Created At(Non-Editable attribute)
Shop Url(Non-Editable attribute)
Status
Vendor Group
Public Name
Name
Gender
Email
Contact Number
Transaction Settings

10. Transaction Settings are used for Admin to Vendor transaction
purposes. Whenever the admin has to pay to the vendor then
he/she can go to the Transaction Panel and click the Credit
Amount or Debit Amount button as per the requirement
Transactions can be made Vendor-wise or Order-wise. In vendor-
wise transactions, the Admin can pay to each vendor at a time i.e.
one vendor at a time whereas in order-wise transactions the admin
can select all the orders of a particular vendor and for pay for them
at once. Admin can deduct his commission and pay the remaining
amount to the vendor
Refund can also be done by the Admin in case a Refund Request
has been generated by the customer. In such a case the Admin
has to first generate the Credit Memo of the respective order and
then he can Debit the required amount from the vendor’s account
All the transactions carried out are offline transactions for online
transaction Vendor PayPal Adaptive Addon can be used
Shipping Settings
This section is for the vendor. Here the vendor has to specify
his/her Origin Address i.e the Company Address from where the
products will be shipped. This functionality can be achieved by
Vendor MultiShipping Addon which acts as a container for all types
of shipping methods. Therefore, for using any shipping addon
Vendor MultiShipping Addon has to be pre-installed.
Shipping Methods

11. Catalog Management
Vendor can use the available Shipping Methods from the Settings >
Shipping Methods settings section in his/her vendor panel.
It displays shipping method-wise settings from where the vendor
can set the item-wise or order-wise shipping rates, allowed
countries or export the details from csv depending upon the
shipping method
Vendor Pro le View on Shop Page
The marketplace page displays the shop of every vendor clicking
on which the dedicated shop page of the respective vendor gets
displayed.
This page shows the relevant profile information of the vendor and
his/her contact details as well so that the customers can have an
idea about the background of the vendor like his Company details,
company logo, banner, company address, telephone number,
email-id, social media url (if any), etc

12. Product's Types
From vendor panel, the vendor has the ability to create all the
types of products, i.e. the types of products that the merchant
(store admin) can create from the admin panel, all those types of
products can be created from the vendor panel at frontend.
*Configurable, Bundle and Grouped products can only be created
after installing Vendor Product Addon.
Product's Attribute Sets
Every vendor gets an attribute set. When the vendor will create an
attribute from the vendor panel for his products, then that attribute
will be assigned to this particular attribute set. This way each
vendor has his own set of attributes for his product.

13. * This feature will be available only after installing Vendor Product
Attribute Add-on
Product's Attributes
Vendor can create an attribute for his products from the vendor
panel. While creating the attribute, the vendor can select the
attributes assigned to him for being a vendor. During product
creation vendor can use the attribute set to assign the newly
created attributes to his products.
Product's Pricing
From the vendor panel, vendor can assign the price to the
products in the same way as the admin does. It has all the
necessary fields for setting the price of a product similar to the
product pricing section in the admin panel.
Product's Inventory
Vendor can do the inventory settings similar to the default
Magento inventory settings.
*After installing the Product Addon you will get the inventory
section as in the default Magento.
Product's Catgeories
Vendor can assign the products to the available categories
created by the store admin. This way vendor’s products will also
get listed according to the store’s categories.
Product's Websites

14. As mentioned in the above topic i.e. Vendor Website Sharing,
Vendor class is the extended form of customer class and customer
can share all the websites/specific websites as per admin settings.
So as per the admin settings of sharing, the vendor can share
his/her products for all the websites/specific websites.
Product's UpSells
This functionality is similar to the default Magento functionality, but
in this the vendor can select from his products only i.e. the products
created by him.
Product's CrossSells
Its functionality is similar to the default Magento functionality, but in
this the vendor can select from his products only i.e. the products
created by him.
Related Products
Its functionality is similar to the default Magento functionality, but in
this the vendor can select from his products only i.e. the products
created by him.
Product's Custom Options
Its functionality is similar to the default Magento functionality i.e. the
vendor can create the custom options in a similar fashion as the
admin does.
Admin Moderation
Admin has the power to control as many vendor functionalities as

15. Order Lifecycle
he wants. For instance, without admin approval the vendor
products are not shown at frontend. Like this there is much other
functionality which can be controlled by the admin.
Vendor Product Collection on Shop Page
When a vendor creates a product to show on his shop page, firstly
it goes to the admin for approval, and after admin approval the
product starts appearing on the shop page. The customer can then
easily see the product on the shop page of the vendor
Marketplace Order Lifecycle

16. Place an Order
CedCommerce Marketplace is providing a feature where different
sellers can come together and sell their products on the digital
marketplace. Any customer can order different sellers products in a
single order. Any cart can be associated with multiple vendor's
products.
Here the orders can be placed in two ways-

17. 1) Merge Orders-
These are the orders which contain different vendors’ products
and in this case only one Magento order is placed.
Demonstrative Example-
Suppose there are Three vendors "Vendor-A", "Vendor-B" and
"Vendor-C" these vendors one product from each vendor has been
added to the cart by any customer. Now if the customer placed
order for these Vendor's product then finaly one magento order is
being placed like Magento order 1000009.
1) Split Orders-
In this case when different vendors’ products are ordered in a
single order then different Magento orders are placed and this
depends on the number of vendors’ products added to cart.
Demonstrative Example-
Suppose there are three vendors "Vendor-A", "Vendor-B" and
"Vendor-C" one product of each vendor has been added to the
cart by a customer. Now, if the customer has placed an order for
these Vendors’ products then different Magento orders are placed
like Magento order 1000007, 1000008, 1000009. Magento order
count is propotional to the count of vendors’ product added to the
cart.
Commission Distribution
Commission distribution is an important part in any marketplace. If
the Admin has launched his/her marketplace then he will get the

18. commission, and the vendors will get the payments for their sold
products.
Admin of any Magento store can create the commission rates by
going to the System Configuration or CsMarketplace menu
CsMarketplace > Vendor Configuration > Vendor Payment
(fields). The rates can be managed as fixed or percentage. This
commission will be paid to the admin and the rest of the payment is
made to the vendor.
Create Invoice
Any vendor can create the invoice of any product sold by him.
Here the requirement is that he needs to install Vendor Order
Addon. After installing this extension, the shipping charges have to
be applied by the vendor to be eligible to create the invoice. If only
Marketplace Basic (free) version is used then the invoice can be
generated by the admin only.
Create Shipment
Any vendor can create the shipment of any product sold by him.
Here the requirement is that he needs to install Vendor Order
Addon. After installing this extension, the shipping charges have to
be applied by the vendor to be eligible to create the shipment. If
only Marketplace Basic (free) version is used then the shipping
can be generated by the admin only.
Create Credit Memo
Credit Memo means refund of any order. Any vendor can create

19. Commission Calculation
Transaction Lifecycle
the Credit Memo of any product sold by him. Here the requirement
is that he needs to install Vendor Order Addon. If only
Marketplace Basic (free) version is used then the credit memo
can be generated by the admin only.
The calculation of commission in Marketplace Basic extension is
very easy and accurate. The commission can be applied as Fixed
rate or Percentage-wise rate by the admin from Vendor
Configuration settings in the admin panel.
To apply enhanced miscellaneous commission rates, Vendor
Commission Addon can be used. This addon will allow the admin to
impose Product Type-wise or Category-wise commission rates
with the feature of min/max rule. The admin will thus, be able to
earn more profit in the form of commission with the use of
Commission Addon
Transaction Overview

20. Transaction is a very important part of CedCommerce Marketplace.
Marketplace is a platform where different vendors come together
and sell their products on commission basis. So after deducting
admin commission the remaining payment will be given to the
vendor. The commission can be dependent on the marketplace
commission settings. Marketplace commission settings can be
extended by installing the Vendor Commission Addon. It is the
responsibility of the admin to release the vendor payments when
the order related to the any vendor is placed. Admin will credit the
payment to the vendor’s account from the transaction panel.
Transaction List

21. Admin can view the vendor’s transaction list from the admin panel
by going to CsMarketplace > Vendor Transactions
Transaction list can be categorized into two types-
Credit Amount
Credit Amount is the process in which the payment is made to the
vendor. The vendor will get the payment after the successful
invoice generation and completion of the orders. Admin can also
make the payment to the vendors from Vendor Orders grid. If any
one of the vendor’s products is successfully invoiced then the
admin can release the payment to the vendors. Admin will get the
Pay Now button on the successful invoicing of any vendor’s
product.
Note: To make the payment product wise - If in an Order there
are multiple products and we invoiced only one product then
Pay Now button will be visible to make the payment to the
respective vendor and this can be achieved by Vendor Order
Addon.
Debit Amount
Debit Amount is the process in which the payment is debited from

22. RMA Lifecycle
the vendor’s account. This condition will arise only in certain cases
where any payment has been made to the vendor for some order
and after that the refund request has been generated by the
customers. In this case the admin has to create the Credit Memo
then only the Refund Now button will appear. Refund Now button
can be seen in the Vendor Order list panel.
Note: To make the refund product wise - If in an Order there
are multiple products and we created the credit memo only
for a single product then the Refund Now button will be
visible to Debit the amount from the respective vendor.
Transaction List (Vendor View)
Vendor can view the Transaction List from the vendor panel.
Vendor can view the Credited as well as Debited Amount easily
from their vendor panel. Vendor can go to the transactions section
in his vendor panel from Vendor Panel > Transactions. It will list all
the transactions of the vendor.

23. Marketplace RMA Lifecycle
Request RMA
CedCommerce Marketplace supports RMA Lifecycle for any
Magento Marketplace by using Vendor RMA-Product Return
Addon. Any customer can request RMA for the orders placed

24. product wise by selecting any number or group of products in any
completed order. The administrator can also generate the RMA of
any product from his admin panel due to any cause such as:
after a customer complain from any other source like a customer
service call, or a seller/manufacturer reports a defect in the
delivered products and wishes to exchange the product, etc.
Here the RMA can have the following situations:
1) RMA has Administrator's Products-
If the selected Product(s) belongs to the administrator then only he
is responsible for handling and communicating with the customer
related to RMA.
2) RMA has only one Vendor-
If the selected Product(s) in RMA belong to a particular vendor
only, then as soon as an RMA is created a Notification is sent to
the vendor informing about the RMA request and an RMA is added
in his Vendor Panel. Now the vendor can see RMA related updates
in his/her Vendor Panel.
3) RMA has multiple Vendors:
If the Order placed has multiple vendors’ products, it is also
possible that the customer will select the products of multiple
vendors for RMA. In such a case, different RMA requests are
generated in Magento. It depends on how many vendors’ products
have been added to RMA.
Whenever an RMA is requested by a Customer, a notification
appears in the Admin Panel informing the Administrator about the

25. RMA request.
Transfer to Vendor:
Administrator has the rights to transfer the RMA controls to the
vendor. If the admin wishes he can set 'Automatic Transfer to
Vendor' as 'yes' so that the RMA is automatically transferred to the
respective vendor as soon as it is created. The admin can also
figure out whether to transfer to vendor or not.
The vendor can update and edit the RMA only after the Admin has
transferred it to the vendor. Moreover, the vendor can view the
RMA Chats and reply to the customer only if the RMA was
transferred by the admin. Otherwise, the Vendor will only be able
to see the RMA details in his/her Vendor Panel.
RMA Chat
Vendor RMA provides a panel to the customers, vendors and the
administrator to communicate and elaborate RMA conditions and
reasons over a chat messaging system. It is a section where a
customer can describe his/her reasons and the vendor can put up
questions as it is often the case that the issues faced are due to
lack in understanding the use of the product. Thus, this gives the
three of them an opportunity to know each other’s perspective.
Approve RMA
The RMA with an 'approved' status signifies that whatever may
have been requested in the RMA has been approved by the
vendor/admin. In the case of default different RMA Resolution

26. Requests we can have following conditions when RMA is
approved:
1) "Repair" Products-
In case of combination of Repair and Approved a unique 'Approval
Code' is generated and the admin can use this code for permitting
any one Customer to send the product to the vendor by
whatsoever medium the vendor wishes to fetch it.
Demonstrative Example-
Suppose that the vendor/admin provides a facility of door to door
pickup of products, in that case the person collecting the items and
the person returning can use this approval code as an authenticity
for the other.
2) "Replace" Products-
In the case where the combination says “Approved Replaced
Products”, a new order needs to be placed explicitly in the admin
panel with the concerned amounts discount by admin itself for the
exchanged product.
3) "Refund" Products-
If the request is to Refund Products and is approved, a credit
memo is created in the admin panel for the concerned amount of
the product.
Demonstrative Example-
Suppose the customer has ordered two products of X and Y
amount and the amount totals to Z (X+Y=Z) in the placed order,
then if the RMA is created for Product 1 of amount X, the Approved

27. This documentation is provided by CedCommerce.
Copyright © CedCommerce 2015
Refund will generate the Credit memo of amount X only.
Admin Speci c RMA Name:
In many situations an administrator may find that the name 'RMA' or
'Vendor RMA' is not explanatory enough for any customer visiting
the shop. Thus, the Vendor RMA addon provides the Admin the
right to name this section as he desires from the admin panel and
the vendors and customers see the RMA links with this given name.
RMA Mails:
The admin can choose to allow mail notifications when we create,
update or chat in RMA through its configuration controls.