User Experience still needs an evangelist to promote its benefits and process. This slideshow is a tool we use at conferences to educate I.T. professionals as to how the human-centered process informs design.

1. User Experience Group
(UXG)
Making IT Easier

2. What the UXG does
We assist IT teams
in the design,
development, and
evalua@on of
computer systems
to help improve the
overall usability of
their products.

3. What is Usability?
If a product is usable,
then you can:
 Find what you
need.
 Understand
what you find.
 Act on that
understanding.

4. Benefits of Usability
• Increased customer
sa@sfac@on
• Increased user
acceptance
• Increased
produc@vity
• Improved
percep@on of the
site, brand, or
organiza@on

5. More Benefits of Usability
• Decreased user
errors
• Decreased training
and support costs
• Reduced
development and
maintenance costs

6. Services We Offer
Expert Review
Our consultants
examine the system
or prototype and
comment in detail on
its adherence to the
principles of good
design.

7. Services We Offer
Information
Architecture
Organiza@on, labeling, and
naviga@on of computer
systems are reviewed the
by the consultants and
recommenda@ons for
improvement are made.

8. Services We Offer
Heuristic
Evaluation
The systema@c evalua@on
of the interface and its
compliance with
recognized usability
principles (the
"heuris@cs").

9. Services We Offer
Design Critique
Stakeholders are
brought together with
the UXG team to review
selected interface
designs in order to gain
feedback, discuss
issues, and make
recommenda@ons to
the designs.

10. Services We Offer
Interface
Prototypes and
Mockups
Based on project‐specific
requirements, a set of
visual representa@ons
are created to clarify
design ideas and to serve
as a blueprint for the
actual system.

11. Services We Offer
User Testing
User tes@ng involves
observing people using
system to complete a
set of representa@ve
tasks. Sessions are
analyzed for usability
issues, and sugges@ons
for improvements and
changes are made.

12. What Happens During A
User Test?

13. Usability consultants
first meet with clients
to discuss the project.

14. The client and the
usability
consultants agree
upon tasks the user
is to perform.

15. Users are recruited
through the website or
at events.

16. Users come to the
Usability Lab (at
Wrubel Compu@ng
Center)

17. Users sign a
consent form and
are told the
protocol for the
tests

18. Users are guided by
a facilitator as they
perform given tasks

19. The client and a
notetaker observe
the user performing
tasks.

20. AWer the user
completes tasks,
the facilitator
conducts an
interview with the
user.

21. When the interview
is over, the user
receives small
compensa@on (if
client desires)

22. Usability consultants analyze data and
create a report.

23. Client receives
completed report

24. For more informa@on, please contact us at:
812‐855‐4499
usable@indiana.edu
h_p://www.indiana.edu/~usable