Hackathons and libraries
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Louise Graham, Digital Services Librarian, Stirling Libraries
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Hackathons and libraries
- 1. HACKATHONS AND LIBRARIES Storing Stories: a case study
- 2. …A WEB-BASED IMPACT MEASUREMENT TOOL - DESIGNED TO GATHER USER EXPERIENCE FEEDBACK AND TO MEASURE ACHIEVEMENT OF KEY INDICATORS BY COLLECTING ANECDOTAL EVIDENCE OF IMPACT FROM SERVICE USERS… So what?
- 3. IT STARTED WITH A HACKATHON…
- 4. BACKGROUND SLIC/Carnegie UK Product Forge Hackathon Melting pot Brief Competition Funding
- 5. STORING STORIES “Libraries offer a range of service but the question is always so what? We really want to find a way to measure impact. If we could gather information from people easily through an app or online we would have a database of information that library services, funding bodies and Scottish government could interrogate” Fast, attractive and simple Digital Searchable Anonymous Linked to key indicators
- 6. STRATEGIC AIMS AND KEY PRIORITIES Ambition & Opportunity: a strategy for public libraries in ScotlandLibraries promoting reading, literacy and learning Libraries promoting digital inclusion Libraries promoting economic wellbeing Libraries promoting social wellbeing Libraries promoting culture and creativity Libraries as excellent public Stirling Council Key Priorities We will tackle digital poverty in our schools and in our communities to ensure our citizens have the tools they need to learn in a digital world, and to support jobs in Stirling’s digital economy We will ensure our Council officers are best placed to help those affected by welfare reform and the impact of Universal Credit We will support our libraries with funding and resources to ensure they are 21st century community hubs that are digitally competent We will support the creative arts,
- 13. PILOT WITH STIRLING LIBRARIES Adapted for use locally Two branches running an initial pilot Responses – quality and quantity Extension of pilot across all branches Events module developed
- 14. REPORTING: MAP OF RESPONSES
- 18. IMPACT: MAPPING STORIES TO INDICATORS Reading, Literacy and Learning Digital Inclusion Economic Wellbeing Social Wellbeing Culture and Creativity Excellent Public Services
- 19. IMPACT: READING, LITERACY AND LEARNING I have dyslexia and the library has improved my reading and it has become a favourite hobby. I have always found the library staff very very helpful. Calm place, quiet, nice staff. Can browse and read in peace. Free places to sit and read are rare. Important for sanity. I'm on holiday and needed a book to read. The library had a few to buy. The librarian recommended one for me. I wanted to come back to say how much I enjoyed the book. Thank you. I have attended a literacy and computing class at Cowie for 3 years and it has helped me grow in confidence, make new friends and achieve new things. I like having somewhere to write letters which is quiet, but also alive with people.
- 20. IMPACT: DIGITAL INCLUSION Directed me to computer class and now I use on my own with confidence. Was helped to create a Skype account on my new tablet. Have been given help with my iPhone and filling in a claim form. Really appreciated. Helpful staff. I don't have a computer and appreciate using the PCs in Doune Library. And using the printer. This helps with job searches. Really helpful to have somewhere to go to use WiFi when the one at home does not work and for college work when you need to use Microsoft. What an opportunity for my son to be introduced to coding! Fantastic. I brought my P6 class to experience some innovative digital learning
- 21. IMPACT: ECONOMIC WELLBEING Saving me lots of money as I can get my favourite magazines free by using library e-magazines. Fantastic service. I can get help with universal credit forms. Life saver. The library is imperative to my progress in my career. Borrow books every week. Couldn't afford to buy so many. Staff helpful about searching for and ordering books in for me. The librarian told me when the mobile bank would be in town. Always used libraries. Saves me money. I've been using the computers to look for work.
- 22. IMPACT: SOCIAL WELLBEING My visit lifted my spirit and I left much happier than I arrived. I attend Bookbug with my daughter which has helped me to socialise with other mums. It's helped my daughter’s social skills and speech. The library is a place where you find peace and friendship in a very positive and calm environment. Have recently moved to Balfron - staff most helpful/knowledgeable about local area and finding information on local groups and youth organisations. Staff recommendation of a Ruby Wax mental health book has changed my life. Bought my own copy now and will consult it through my life now. Thanks! The book group helps me to socialise after having a stroke.
- 23. IMPACT: CULTURE AND CREATIVITY It enhanced my determination to complete my current writing in progress. I wanted to share some basic skills in jewellery making to encourage anyone of any age or ability to be creative so Angela & the team helped to plan & promote the workshop which was attended by about 10 local people who enjoyed making small items to take away. The weekly craft group is brilliant for inspiration and community and social contact. I bring my mother who is 92 and it has helped her dementia greatly. Chance to be creative with children's crafts. Inspired me to give my creativity a go. It is good to spend an evening being entertained live by readers and musicians, rather than sitting alone at home watching T.V.
- 24. IMPACT: EXCELLENT PUBLIC SERVICES I childmind and the library is a warm, friendly place to bring kids while waiting for others doing after school clubs. Have been concerned about the new features in swing park. Librarian advised me how to send my comments to the local council. I was struggling to walk home and stopped at library for a rest. Had a nice wee chat with librarian before I went home. Enjoyed the rest. The addition of the Local Office on a Friday is very welcome. Fiona has been a Godsend, her skills are infallible and her wisdom and teaching remarkable. Don't ever close our local library. This is an asset to everyone. Collected green food recycling bags. An invaluable village resource with very knowledgeable and helpful staff.
- 25. FURTHER DEVELOPMENT Supporting Library Strategy review Scottish Library and Information Council PLIF funding National pilot Local and national cultural partners Securing IP Reporting processes
Notes de l'éditeur
- What is Storing Stories …. it is a web-based….. Or in other words – it was our attempt to answer the So what? question
- We would never have thought of attempting to find a digital solution to the question of measuring impact because we didn’t have the necessary skills ourselves…in fact when we were offered the opportunity of attending, I was extremely worried that we had to take laptops with us …. I was pretty sure nothing I could do with a laptop would be helpful!
- Really excited to be included in the first SLIC/Carnegie UK Hackathon…gave us the chance to work with two national bodies who were supporting use of open data and smarter working to create solutions. And the reason the hackathon model worked so well: Melting pot of talent and skills from a whole range of backgrounds – students, business and industry professionals and library and information professionals - no-one had the solution or the knowledge on their own, but together the range of experience combined to provide real answers. It helped to have a brief….to have 2 days set aside with a specific problem to solve, with facilitators on hand to keep the pace moving and the disparate groups focussed The competition element really injected a feeling of dynamism and galvanized activity towards creating the most relevant and workable solution…something that could actually be realised and would be effective And the funding was a crucial element to allow the development – and it was the hook
- This is a direct quote of the statement that I made to our team when they asked my colleague Lesley and I what was the major issue we found to be facing libraries… We knew if we were going to be asking our customers for their time to give us feedback, we had to make the process fast, attractive and simple We wanted it to be digital – we had reams of paper surveys and evaluations holding valuable data that we just couldn’t extract And it had to be searchable – in order to make it an effective tool for reporting on the measurement of impact against specific indicators, we had to be able to search for specific themes Anonymous and therefore archive-able – we can save and use the data without permission as there is no link to any individual – although if we wanted to gather age/location data for a specific theme, we could do that. And linked to key indicators so that we can demonstrate to our stakeholders the difference that our strategy and provision are making a positive difference. And by stakeholders I mean our employers (Councillors and Council bosses), our funders (Professional bodies, Scottish government), our customers and our colleagues.
- For us as a Scottish public library service the main priorities that we wanted to link to were:
- We added all of our local branches – and we also made sure that the questions we asked reflected the service delivery we offered….with each service tied to one of the key indicators We started with two branches that were demographically different – one a generally affluent and motivated area, with a high proportion of professionals who are often happy to feed back when asked, and another in an area of social deprivation, high unemployment and less likely to offer feedback - in part due to literacy issues. In first 2 days we stored 46 stories. Fantastic response rate – we can have a paper survey in branches for a month and get less than half that number of responses. In one month we stored 243 stories from those 2 branches. We were so pleased with the results we spoke with SLIC and Kofi and all agreed to extend the pilot in Stirling across all of our 16 branches. Because the nature of the responses was so good, we wondered if we could develop a separate events module to help us evaluate our annual book festival – Off the Page. Same process – mapping this time the reasons for attendance to key indicators – and again logging the anecdotal evidence of impact. We now have hundreds of comments in support of the services libraries are providing and also giving us the important follow up to service delivery…what effect do we have or what change do we make to people and our communities?
- Monthly report clearly identifies areas of strength and popularity…by service area, and by community. This helps us to see where communities are involved and interacting with libraries for a start…and then drilling down…what services are most popular, or most well-used in each of our communities, with their own diverse needs.
- The pie chart here shows clearly what services people have been responding to…where impact is being felt This gives us a chance to look at what we are doing well and replicate it…and also to look at areas for improvement. There may be local reasons why an area is particulalrly low in responses, and that is fine, but there may be other factors which we can affect (opening times, staff training etc.)
- And within each section – a further breakdown about what actually makes a difference
- … a reminder of the indicators that we mapped our responses to – and then a look at some of the kinds of impact we have seen for each indicator – because this anecdotal evidence is what is the most compelling thing about this collection of data
- The impact we are seeing ranges from improvement in literacy skills and reported reader development – in all ages - to the less easily recorded types of impact like improved confidence, social inclusion and wellbeing
- This is my area of work now and the impact here has been remarkable – we have many reports of digital skills improvement having a direct affect on employability and learning, with the attendant reports of social and economic inclusion, economic regeneration, skills development. In this area especially we are also seeing strong feedback from our partners about the impact we are having on their delivery and customers. This has been a key area in which reported impact has had a direct affect on strategy and funding already - £25K capital growth money from Councillors
- In common with other local authorities, we strive where possible to provide best value for our customers and communities and we are committed to fighting the effects of poverty - preventing them where we can. Being able to demonstrate to our stakeholders that we take this aim seriously affirms our reputation as a welcoming safe place for all, where money, or lack of it, will not be a barrier
- As well as social inclusion, I think libraries have always been aware that they play a significant role in social wellbeing and improving health – particularly mental health.
- Again, this was an area where we knew we made a difference by providing resources, events and activities, but what it highlights again are the less directly recognisable benefits like mental wellbeing, building strong networks and enhancing communities It underlines the need for libraries to continue to offer access and opportunities – this is crucial when it comes to budgets and what programmes/projects/positions might be under review.
- We know that libraries matter, but evidence like this cements our role as one of the most important institutions to a community In times of austerity, community support for our services and our trained staff help protect our existence, and showing that we can co-locate, share delivery and work well with partners all help to emphasise the crucial role we play.
- Library strategy – we are used the feedback to draw up our most recent service review PLIF funding to roll out across further local authorities was successful and partners were keen to be involved. We have had our first meeting and already we have 3 more local authorities with locally adapted tools almost ready for pilot. National pilot – interesting to see if the results are the same across other authorities – what tweaks do people want/need? Does this affect the efficacy of the tool? E.g. more than one response…we think no, but we might trial it…. The interest in the tool from local partners in Culture, events and Education, as well as nationally with our external partners like Engine Shed, Macrobert etc. It’s very difficult for cultural activity to return a hard impact measure beyond numbers of activities delivered to how many people….so, many of our partners would like to be able to adapt this tool to record their own evidence. Securing IP is the next step to protect Kofi’s rights as the developer – he has two choices – to own it and sell it to local authorities and institutions. Or there may be a national body who would want to buy the tool directly and roll-out across Scotland? Reporting processes – needs to be at a local level – working on that now – to give local admin rights and real-time reporting. And more work done to code stories with metadata to allow us to make that archive searchable – closes the loop of cross-referencing. Furniture Promotional material