4. Methodology
EPMA will affect the
processes/groups/departments
with respect to
the following aspects:
Technology
Organizational
Structure
Processes
Culture
5. Methodology
Business sciences may look at these four aspects
(Technology, Organisational Structure, Processes, Culture)
Data Envelopment Analysis (DEA) technique will help us
understand some of the effects of EPMA including
efficiency, resources etc.
6. Methodology
Based on certain assumptions, observed correspondences of
inputs and outputs are used to construct potentially feasible,
even if not observed, input-output correspondences.
Inputs Outputs
Process
Efficiency
10. Mathematical formulation
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1
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n
t t i o i
t
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ex
t t p o p
t
n
t t r o r
t
n
t
t
t
s t
x x i n
x x p b
y y r s
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free
Efficiency score
Input i of DMU t
Peer of DMU t
Fixed input p of DMU t
Output r of DMU t
(quality)
11. Mathematical formulation
(production)
, ,
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min
. .
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0, 1,...,
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t t i o i
t
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t
t
t
s t
x x i n
y y r s
t n
free
Efficiency score
Input i of DMU t
Peer of DMU t
Output r of DMU t
15. Branch 5 is efficient (θ*=1) whereas Branch 3 is not
(θ*=0.869)
The results of the lambda values indicate which Branch is
the benchmark; to which Branch(es) the current Branch
under investigation is referring as being better that it.
Illustrative example
(interpretation)
16. Implications
Using the proposed methodology->tangible results of the
efficiency of each process before and after EPMA
Identify non-efficient units
Examine in micro-detail the currently available data as a
source to feed the DEA methodology.
17. Next steps
Some of the DMUs are:
Prescribe: prescribing in the Liver unit
Supply: BCH dispensary
Administration: Administration of medicines in Ward 8
Explore
Take some measurements of the DMUs identified
Efficiency measurement of these DMUs for the specific
phase of the SPACER time.