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Robo-Advice and Beyond
Behavioral Simulation Applied to
Enhancing Decision Making
December 2015
PwC
Agenda
2
• Our Perspective
• Background on Robo-Advice
• Overview of $ecureTM
• Value Proposition For Stakeholders
• Appendices
PwC
The market for financial education, advice, and distribution of
products and services is undergoing significant changes
Competitive Landscape
401 K & 403B Providers
Specialization in
retirement products
reveals successful
marketing and
distribution methods for
complex products
The maturity of Health &
Wellness Programs
illustrates employee
engagement and education
best practices
Health & Wellness
Providers
Indicate technology trends
within the space and
potential disruptors
Emerging Players
Knowledge and use of a
variety of products
demonstrate employee
and employer preferences
around product offer mix
Financial
Planners
ILLUSTRATIVE
3
Competitive Landscape
PwC
Fueled by important megatrends, Robo-Advisors are gaining in
prominence with significant VC funding and adoption
4
The Emergence Of Automated Financial Advice
… are feeding the rise of “robo advisors” in financial services
Today’smega-
trends…
• From now until 2020, data
generated globally will
double every two years and
attain 40T GB in size
• Machine Learning and AI are
going mainstream – a number of
hedge funds (e.g. Bridgewater
Associates) are leveraging AI
in hedge funds
• As Boomers retire, the next three
decades will bear witness to the
greatest wealth transfer ($59T)
in U.S. history
• U.S. Millenials have grown up
with online/mobile platforms in an
always-on digital world - 90% are
almost always or always online
• The financial advisory business is
being forced to reckon with pricing
disruptions
 With higher required
minimums, Fidelity charges 63
– 170 bps for managed accounts
 With no minimum balances,
Betterment charges 15 – 35 bps
depending on account size
Technology
Acceleration
Evolving Customer
Behaviors
Financial Services
Margin Pressure
More than 200
companies have
entered the digital wealth
management business
since 2009
Robo Advisors raised
$290M in VC funding
in 2014, 2X the total in
2013 and 10X the total in
2010
Recent fundraising
activity for comparable
startups has valued
these companies
based on at least 25X
revenue
Four of the largest
robo advisors manage
less than $10B
combined, a miniscule
fraction of the $17T
managed by U.S. wealth
advisors
Sources: “The Digital Universe Of Opportunities”, EMC/IDC (Apr 2014), “This Hedge Fund Is Seeking an Artificial Intelligence Edge”, Foxman S. & Clark J.,
Bloomberg.com (Jul 14, 2015), “Coming soon: The biggest wealth transfer in history”, Harjani A., CNBC.com (Jan 13, 2015), “Digital lives of Millennials”, American
Press Institute (Mar 16, 2015) “Putting Robo Advisers to the Test”, Moyer L., WSJ (Apr 24, 2015), “Investors Snap Up Online Financial Advisers”, Demos T., WSJ
(Feb 12, 2015), “The Future Of Financial Services”, Final Report, World Economic Forum (June 2015), Fidelity & Betterment corporate websites
PwC
There has been a flurry of activity both in terms of new offerings
developed internally and strategic acquisitions in this space
5
Industry Response
The FinTech world has been awash in such deals - this year Personal Finance
Management (PFM) transaction volume has already surpassed $1B.
Partnerships and new offerings
involving robo-advisors
M&A involving robo-advisors
Sources: “As Envestnet Buys Yodlee For $590M, Total PFM Acquisitions In Advisor #FinTech Crosses $1B!”, Kitces M., Kitces.com – 9 Aug 2015), Web clippings
from The Wall Street Journal, Investment News, Forbes, ThinkAdvisor and The Philadelphia Inquirer
PwC
Hedge funds and AWM players have started recruiting, partnering,
and acquiring AI & data and analytics companies and players
6
Industry Response
• Analyzes 130,000 things
that people do every day
• Identifies 85 million
individual behavioral
patterns
• UBS uses it for
personalized advice to
wealthy clients
Artificial Intelligence in Personalized Advice
• Bridgewater Associates
creates AI group
• Rebellion Research uses
machine learning to
analyze thousands of
variables each day
Machine Learning & AI in Asset Management
PwC 7
Enablement Education Guidance Support Motivation
Adapt program
to employees’
busy lifestyles
Provide
digestible,
impactful,
personalized
content
Provide
personalized
guidance and
ongoing
feedback to
celebrate
success and
recover from
failure
Integrate social
elements (e.g.,
ability to share
goals and
progress or
compete with
others). Social
support
increases
motivation and
is inherently
rewarding
Improve
incentive
structures to
align with the
desired pattern
of behavior and
maximize
impact
PillarsofChange
ApplicationtoEmployee
Well-Being
In offering holistic solutions, effective strategies must leverage the
principles of sustainable behavioral change…
Based on research in behavioral economics and psychology, we have identified five pillars that capture the best practices
related to engaging and empowering employees to achieve sustainable behavior changes
Source: PwC’s Fall 2014 HR Innovation
Our Perspective (2/3)
PwC 8
• 1.8 billion internet users in 2010 to 5 billion users by
2020
• Connected devices will far outnumber the world
population. 500 million connected devices in 2003 & 50
billion by 2020
• Wellness program providers strive to leverage technology to
incorporate incentives, coaching and competition to
drive desirable outcomes
• Wellness program providers are also investing in mobile
apps/technology and user profiling/personalization
…and technology can be used to support this change
Wellness program providers are embracing technology to drive awareness, engagement and better outcomes for employees
Source: PwC’s Fall 2014 HR Innovation
1. Employers were surveyed to determine current state features of their wellness
programs and any future state interests
Technology and the Five Pillars of Change Wellness Program Features
Our Perspective (3/3)
PwC
Household finances and preferences may be organized into
household financial statements (HFSs) …
9
02Income Statement
Household level income and expenses
pertaining to each member of the
household and applicable dependents
04Behavioral Preferences
Behavioral tendencies exhibited by the
members of the household, which drive
accumulation and consumption decisions
The Household Financial Statement
• Describes the financial position and outlook
attributable to the client, as well as, their
spouse/partner
• Takes stock of liabilities associated with
dependents (children, elderly parents, etc.)
• Captures the behavioral attributes
uniquely associated with each household
Balance Sheet
A view of the combined assets, liabilities
and resulting net personal equity (NPE)
associated with each member of the
household
03
Demographics / Family Structure
A demographic profile of the household
that is used to project liabilities and
understand consumption over time
01
“Household Financial
Statements evolve over
the course of time”
“Household Financial
Statements vary by HH
situations and aspirations”
Introducing The Household Financial Statement (HFS)
PwC
… which may be used to estimate accumulation levels that can
fund the retirement needs of the entire household
10
Benefits Associated With The HFS
Targeted Solutions:
• Incorporate the entire household (client +
spouse/ partner + survivors) in the planning
process
• Leverage behavioral triggers to influence clients
and promote prudent savings habits
• Segments customers into tiers and allow
prioritized targeting
Key Benefits:
• Personalized planning  differentiate and
improve sales
• Gain an understanding of all household
assets  beyond the client account
• Forge deep advisory relationships 
capitalize on opportunities to engage with
spouse / future generations
PwC
However, operationalizing this vision requires firms to
address two key capability gaps
11
Meeting The Challenge
• Augment recordkeeping data with
estimates of other household assets and
liabilities and creation of household
financial statements
• Estimate family and behavioral attributes
associated with each household
Holistic View of Individuals and Households
• Project HFSs using behavioral
simulation models, which remain true to
the unique behavioral traits exhibited by
each participant household
• Evolved scenario analysis (economic +
health shocks) during the simulation is
critical in ensuring optimal outcomes
Understand Past and Future Behaviors
1 2
PwC
More advanced cognitive robo-advisors that can fully
exploit the emerging advances in AI technology address
these needs
12
Meeting The Challenge
Evolution of Robo-Advisors
Standalone
Robo-advisors
Self-directed
consumers
• Aggregation
• Trade execution
Integrated Robo-
advisors
Advisors and
End Consumers &
Providers
• Retail & Institutional
products
• Assisted Advice
• Predictive models
Cognitive Robo-
advisors
Time
Advisors, End
Consumers &
Providers
• Economic & market
outlook
• Enhanced & Holistic
Advice
• Machine learning
• Agent-based
modeling
PwC
Most robo-advisor platforms are either standalone or
moving towards an integrated advisor-client model; with
very few cognitive robo-advisors in the market
13
Meeting The Challenge
Evolution of Robo-Advisors
Standalone
Robo-advisors
Integrated Robo-
advisors
Cognitive Robo-
advisors
Time
PwC
In addition, the vast majority of these robo-advisor
platforms are focused on the accumulation stage as opposed
to the decumulation or retirement income stage
14
Meeting The Challenge
Working Age (Ages 20–49) Retirement (Ages 65+)
MassMarket
Pre-retirement (Ages 50-64)
HNWandUHNW
= Advice Need
Assessment
= Product
Advice
= Portfolio
Allocation
Service ProvidedCatered Towards
A - Advisors
B - Both
C - Clients
Accumulation
Decumulation
A B
C
C A
A
B
C
B
B
B C
C
CC
C
C
B
C
B
B
B
B A
A A
B
A
C C
C
C
PwC
$ecureTM is a cognitive robo-advisor that leverages six key features
to address the consumer, advisor and financial service provider
needs
15
2
Synthetic US
Population
/Household
Cradle to
Grave
Simulations
Scenario
Based
Planning
Behavioral
Economics &
Simulation
Holistic
Household
View
1
3
4
5
$ecure
$ecure - Overview
PwC
$ecureTM models the entire household, their life events, balance
sheet, income statement and financial choices
16
$ecureTM - Holistic Household View
Account Details
• Account Value
• Number of years
• Advisor
• Number of customer
service contacts
Life Events
• Getting married
• Buying a house
• Having a child
• Retiring
Balance Sheet
• Assets
- Home
- Financial assets
• Liabilities
- Mortgage
- Personal debt
Choices
• Rational
• Behavioral
- Mental accounting
- Joint decision
making
- Financial literacy
Household
Composition
• Age of head of
household
• Marital status
• Number of children
and dependents
Income Statement
• Salary
• Expenses
- Nondiscretionary
- Discretionary
- Health costs
PwC
$ecureTM combines a large number of data sets to develop a simulated,
complete picture of the household balance sheet
17
$ecureTM – Synthetic US Population/Household
Developing the Full Synthetic
Household Balance Sheet
Client
Internal
Data
$ecureTM uses stochastic statistical matching techniques to create a full synthetic
population built on client customer data and augmented with a wide range of public and third
party data, both structured and unstructured
Additional
Third Party
Data
Additional
Third Party
Data
Third Party
Data
Additional
Third Party
Data
Additional
Third Party
Data
Public Data &
Social Media
Data
Additional
Third Party
Data
Additional
Third Party
Data
Proprietary
PwC Data
Selected data sets used:
Client data:
1. Account balances
2. Product details
3. Demographic information
4. Transactional data
Publicly available data:
1. Bureau of Labor Statistics (BLS) – Consumer Expenditure
Survey (CES) of US households’
2. Employee Benefits Research Institute (EBRI)
3. National Bureau of Economic Research (NBER)
Proprietary/ 3rd Party Licensed data:
1. MacroMonitor data
2. Nielsen-Claritas or Acxiom data
3. Proprietary PwC Surveys
PwC
Augmenting internal client data with 3rd party data can enrich the depth
and level of detail of customer information
18
Selected External Information Sources Ascertainable Client Information
 Assets / account holdings
– By account type (e.g., brokerage, IRA, 401k)
– By product type (e.g., equities, bonds, deposits)
– Total balances across providers
– Non-financial assets (e.g., home equity, business ownership)
 Channel preferences
– Self-directed
– Advised
– Discretionary
 Risk appetite
– Aggressive / focused on growth
– Defensive / focused on preservation
 Recent and impending life events
– Inheritance (probates)
– Marriage / divorce
– Job change or move
 Lifestyle
– Non-financial asset purchases (homes, cars)
– Purchase patterns
 Personal
– Residence (ownership status, duration, property details)
– Vehicle (year, model, affinity, ownership status)
– Health (conditions, needs, brand preferences)
 Digital preferences
– Technology (platform, OS, mobile usage)
– Social media (websites, usage, activities)
Company Source
 Household assets and allocations data
 Surveys cover ~40% of US household assets
 Zip+4 / age level granularity
 Public records data
 ~115 MM households
 Individual-level
 Customer demographic and lifestyle data
 Individual-level
 Auto, property asset value and ownership
data
 Individual-level
 Payment history and credit accounts
 Individual-level
 Retail transaction data
 ~110 MM households
 Individual-level
 Predictions based off web tracking
technologies cross-referenced with
demographic and lifestyle data
 Nearly all US Households
 $1T+ offline transaction data
$ecure – Synthetic US Population/Household
PwC
Combining “large and incomplete” data with “small and detailed” data at a
household level enables us to understand complete consumer balance sheets
19
+ =
Client database
• Millions of records
• Hundreds of fields (mostly
transactional & product-
specific)
• Tens of useful fields
Household Level Surveys
• Thousands of records
• Thousands of fields (e.g. full
household balance sheet,
behavioral / attitudinal
variables, income and
expenses)
• Hundreds of useful fields
“Large and Incomplete” – Many
records, few fields (e.g. client data)
“Small and Detailed” – Few
records, many fields (e.g. SBI
Macromonitor, Census micro
sample, Consumer Expenditure
Survey)
Matched Dataset
• Millions of records
• Representative of US Population
or Client Customer Base
• Thousands of useful fields
• Accurate distributions within
households
Synthetic Household
Population
ExampleFields
Client account balances
& product details
Basic demographic
information
Rich transactional data
Detailed demographic
information
Complete household
balance sheet
Rich behavioral &
attitudinal data
Full household dataset
with realistic
distributions both
across and within
households
$ecureTM – Synthetic US Population/Household
PwC
…to create a synthetic US population and their HHBS and IE
statement
20
Environmental
Factors
Economics
Factors
Consumer Financial Behavior
Synthetic US Population
$ecureTM – Synthetic US Population/Household
PwC
Behavioral Simulation
Simulation of how individuals
really make decisions and
their emergent group
behaviors based on modeling
individual behaviors as
‘agents’. Choice made by
individuals get reflected as
‘market-level’ emergent
behaviors that are calibrated
with actual and survey data
$ecureTM uses behavioral simulation that combines agent-based modeling and
behavioral economics to model individual decision-making and emergent
behaviors
Artificial Intelligence
Cognitive thought through
machines
Complex Systems
Emergent system
behavior from individual
actions
Computational Power
Rapid cycle-time
for intensive calculations
Agent Based Modeling
Sophisticated, computationally
intensive modeling technique
that relies upon a decentralized
set of behavioral rules and
studies emergent behaviors
Classical Economics
Individual decision-making
driven by self-interest and
utility maximization
Psychology
Scientific study of mental
functions and behaviors of
individuals and groups
Behavioral Economics
Study of individual decision-
making based on cognitive,
heuristic, emotional and social
factors
+
+
+
+
=
=
=
21
$ecureTM - Behavioral Economics & Simulation
PwC
Interactions between the model and the real-world allows us
validate and infer individual behaviors and emergent properties
22
Agent-based modeling simulates
agents’ (e.g., individuals and
companies) interactions with
their environment and other
agents in order to understand the
emergent behavior of complex
systems.
Problem definition
Data
collection
Monitor results
Define pilot
Implement pilot
Simulate
Validate model
Real world
outcomes
Simulate
Design model
$ecureTM - Behavioral Economics & Simulation
Each agent encodes the
behavioral economic principles
(e.g., defaults, risk aversion etc)
based on their own personal
characteristics to act
PwC
Behavioral economics, behavioral simulations and interventions
are used to validate and infer individual and household behaviors
23
$ecureTM - Behavioral Economics & Simulation
PwC
By focusing on individual behaviors, the $ecureTM is able to drive
insights around how consumer needs change across the life cycle
24
Policyholder Dormant
Need Cash
Use disposable
income
Partial VA
withdrawal
Consideration of
withdrawal
Cash need covered
Event
(i.e., health issue)
Full VA
withdrawal
Account
withdrawal
hierarchy
Cash need
Unfulfilled
Other accounts
(CD, mutual funds,
401k)
Cash need fulfilled
1
2
3
4
1
2
4
5
6
While he is retired and his fixed income covers his expenses, he will
remain dormant with no financial concerns.
When his wife gets sick, he will calculate how much money he will
need to cover her medical bills.
5
While he is looking for a job to cover her medical bills, he will
calculate how long they can live off of their current income sources.
If he does not believe his sources of income will cover his
expense during the time he is job searching, he will begin to
worry and consider withdrawing cash from his investments.
If he decides to withdraw, he will follow a “withdrawal
hierarchy,” tapping into one account at a time until he has
fulfilled his cash need.
3
Once his cash need is fulfilled, he will return to the dormant
state.6
$ecureTM - Behavioral Economics & Simulation
PwC 25
Dependents Single & ‘Rich’ Growing Family Pre-Retiree Retiree New Generation
Liability Creation
Asset Transfer
Asset Creation Asset Creation
Asset Protection
Asset Preservation
Asset Depletion
PolicyholderLife-CycleStagesLifeEventsAdvice
Asset Cycle
• Paying off student loans
• Starting a career
• Getting married
• Buying a home
• Having or adopting children
• Paying tuition bills
• Caring for parents
• Planning for retirement
• Withdrawal money for retirement
• Paying for health care
• Creating a legacy
Understanding life events and choices
Life events change the individual’s understanding of themselves and their relationship to others
and to the environment.
$ecureTM - Cradle-to-Grave Simulations
PwC
Synthetic
Policyholder
Population
Projected
Product
Attributes
Projected
Policyholder
Attributes
Competitive
Factors
Economic
Factors
Policyholder
Factors
Projected
Savings
Behavior
Parameters
(For ‘what-if’ analysis)
Model
‘Agents’
Scenario
Outputs
Simulation Model
Withdrawal
Medical
Policyholder
Behaviors
Social Security
Savings
Products
Economic
Environment
Advisors
&
Company
Policyholders
External
Data
Views &
Calibration
Projected
Withdrawal
Behavior
Scenario
Combination
Scenario
Inputs
26
Assumptions
&
Scenarios
$ecureTM - Scenario Based Planning
The model includes a range of components that simulate a variety
of scenarios – economic, market, individual, household – over the
lifetime of individuals
PwC 27
$ecureTM - Scenario Based Planning
Comparison with ‘someone like you’ and ‘what if’ analysis allows
individuals and advisors to navigate the uncertainties of the future
Cradle-to-
grave planning
Individual
scenarios
PwC
$ecureTM combines power of data, advanced analytics or AI and
behavioral economics principles to generate actionable insights
28
$ecureTM Summary
APPLICATIONS
DATA MODEL
Product Features
Macro-Economic
Life Events
Healthcare Costs
HH Demographic
HH Financials
ANALYTICS
Behavioral
Simulation
Once upon a
time Once
upon a time
Once upon
Synthetic
Population
Household
Fundedness
Scenario
Building
What
if?
INSIGHTS
Household
Simulations
Market Insights
Product Insights
+
Opportunity
Sizing
Analytics
Segment-
ation
Analytics
Risk &
Profit-ability
Analytics
Channel
Analytics
Customer
Service
Analytics
Retention
Analytics
Consumer
Behavior
Analytics
Conceptual Architecture of $ecureTM
PwC
Appendix 1
$ecureTM use cases
PwC
Data Types:
Participant Education
Provide tools that enable
plan health monitoring
for sponsors to improve
participant outcomes and
helps sponsors fulfill their
fiduciary obligations.
Assist advisors in offering
relevant, targeted plan
menus that feature
products and features
customized against plan
participant profiles.
Facilitate curation and active
management of the
retirement shelf to ensure
continued relevance to
customers.
Help retirement plan
participants benchmark
contribution and
allocation choices to
improve retirement
readiness
Plan Health Monitoring Targeted Plan Design Active Shelf Monitoring
30
XYZ Platform
PwC’s $ecureTM Platform
Simulating better investment strategies with data and analytics
Analytical Techniques:
PwC’s $ecure TM Platform
Analytical Techniques: Data Enrichment Cradle To Grave Household Projections Behavioral Simulation
Data Types:
Granular Household
Level Time Series …
Balance Sheet
Assets, Liabilities,
Net Worth, etc.
Income Statement
Income, Fixed And
Discretionary Expenses
Life Events
Births, Deaths, Health
Events, etc.
External Shocks
Macroeconomic,
Unemployment, etc.
PwC
THE BOTTOM LINE
THE IMPACT OF ANALYTICS
Lacking guidance to make prudent retirement decisions, retirement plan participants tend to demonstrate
sub-optimal savings behavior. Such behavior has contributed to the United States’ ballooning retirement
savings deficit.
Leveraging $ecure, retirement services providers can educate and guide participants on how much they
should save, given their personal situation. Sophisticated analytics provides future retirees with
actionable information on how households should save to maintain their standard of living.
Enhanced retirement education can result in improved plan participation and higher contributions.
Implementing such programs can significantly improve the depth of providers’ relationships with their
plan participants.
THE CHALLENGE TODAY
Case Study is Illustrative 31
PwC’s $ecureTM Platform – Retirement Plan Participant Education Module
How can I assist my client or retirement plan participants identify
strategies that may foster better outcomes?
A retirement services provider
would like to show participants
how households similar to
them are saving for
retirement.
401K Via $ecure, participants
are shown how their
retirement savings
compare against savings
in other similar
households.
401k
Doing so may spur participant
action, positively impacting
participation and
contribution levels without
explicitly offering advice.
$ $
$
$ $
PwC
THE BOTTOM LINE
THE IMPACT OF ANALYTICS
Fiduciary expectations of sponsors are becoming more exacting over time. However, developing tactical
programs that take a holistic view and actively monitor participant retirement readiness continues to be a
challenge.
With LARI's advanced analytic capabilities, retirement service providers can help sponsors benchmark
the retirement readiness of participant households against that of peer households to assess plan health
and facilitate interventions for vulnerable participants.
Regulators are taking a closer look at the steps taken by providers and sponsors to improve participant
retirement wellness. Active plan health monitoring can help providers to help their sponsors meet
regulatory expectations.
THE CHALLENGE TODAY
Case Study is Illustrative 32
PwC’s $ecureTM Platform – Plan Health Monitoring Module
Can I support my retirement plan sponsors by offering active plan
health monitoring services?
A retirement services provider
wants plan sponsors in its
network to be able to monitor
and improve plan health
for participants.
Using $ecure, PwC helps the
provider create and deliver to
its plan sponsors reports that
identify plan
participants in danger of
retirement readiness
downgrades.
Using these reports, plan
sponsors are able to
facilitate interventions or
share educational
materials to vulnerable
participants.
PwC
THE BOTTOM LINE
THE IMPACT OF ANALYTICS
Retirement service providers’ intermediaries often populate plan menus with options that do not align
with participants’ unique needs. This may result in participants making sub-optimal savings and
allocation decisions.
Drawing useful insights from $ecure’s simulation analysis, retirement service providers can guide their
intermediaries to offer tailored plan menus, featuring defaults that address the specific needs of each
participant household.
By helping participants make allocations that are well-aligned with their personal situations, $ecure in
turn helps intermediaries grow and retain their business, and ultimately makes the provider more
attractive to its intermediaries.
THE CHALLENGE TODAY
Case Study is Illustrative 33
A retirement service
provider wants to help its
sales intermediaries
identify plan menu
choices that closely
match the needs of
target participants.
Using Secure’s simulation
capabilities, plan menu
options are tested
against the retirement
needs and preferences of
target participants. Providers can help
intermediaries improve the
participant and sponsor
experience by demonstrating
how each plan is designed to
improve retirement readiness for
their specific pool of participants.
PwC’s $ecureTM Platform – Targeted Plan Design Module
How can I empower my intermediaries to offer tailored plan menus
tailored for participants?
PwC
THE BOTTOM LINE
THE IMPACT OF ANALYTICS
Many retirement service providers are seeking to enhance consumer choices via “open architecture”
strategies. However, if they do not actively curate product and service choices, they may encounter
disengagement over time.
Using $ecureI’s simulation engine to project the household financial situations of a base of plan
participants over time, retirement service providers can work their way back to identify the most relevant
set of products and services.
By actively managing the mix of products and services on the “retirement shelf,” providers are positioned
to protect their revenue and market share via stickier relationships with participants, plan sponsors, and
intermediaries.
THE CHALLENGE TODAY
Case Study is Illustrative 34
A retirement service
provider wants to make
sure that the products
and services on its
retirement shelf
continue to resonate
with its customers
Using $ecure’s behavioral
simulation capabilities, PwC
helps the client identify
products and services that
will meet the evolving
needs of customers
Periodic action based on the
review of $ecure insights helps
facilitates how products and
service offerings continue
to improve retirement
readiness as participant needs
and preferences evolve
PwC’s $ecureTM Platform – Active Shelf Monitoring Module
How do I ensure that my “retirement shelf” of products and services
stays aligned with my participants’ evolving needs?
PwC
Appendix 2
Retirement Income ModelSM (RIM) Screenshots
and Sample Outputs
PwC
Retirement Heat Map View
Appendix – RIM Screenshots
36
PwC
Household / Individual Micro-View
Appendix – RIM Screenshots
37
PwC
Customer Demographic Dashboard
Appendix – RIM Screenshots
38
PwC
Annuity Behavior Dashboard
Appendix – RIM Screenshots
39
PwC
Economic Environment View
Appendix – RIM Screenshots
40
PwC
Economic Control Panel
Appendix – RIM Screenshots
41
PwC
Consumer Finance Control Panel
Appendix – RIM Screenshots
42
PwC
Appendix 3
Supplemental RIM Insights
PwC
Underfunded Population Number of Households (%)
Life Stage Wealth Scenario 1 Scenario 2 Scenario 3 % Change (S3-S1) Sparkline Trend
All All 66.8% 79.2% 79.4% 19%
Marginal 18.9% 19.6% 21.0% 11%
Mass Market 4.8% 5.0% 4.2% -12%
Affluent 1.4% 1.2% 0.8% -42%
Wealthy 0.1% 0.1% 0.1% 40%
Marginal 4.5% 4.5% 4.7% 5%
Mass Market 5.2% 5.4% 5.5% 6%
Affluent 0.4% 1.0% 1.2% 246%
Wealthy 0.1% 0.1% 0.1% 33%
Marginal 10.1% 10.8% 11.0% 9%
Mass Market 8.8% 12.8% 12.5% 42%
Affluent 0.4% 1.7% 1.6% 340%
Wealthy 0.0% 0.1% 0.2% 34%
Marginal 6.9% 8.6% 8.7% 26%
Mass Market 5.0% 7.3% 6.9% 39%
Affluent 0.3% 0.8% 0.8% 166%
Wealthy 0.0% 0.1% 0.1% -20%
Starters
Builders
Preretired
Retired
** Percentages add up to UF Totals across all segments.
We can derive insights from these outputs by studying
patterns across the segments and scenarios
Supplemental RIM Insights
44
Here we see the population of Underfunded segments across the 3 scenarios.
PwC
Underfunded Population Number of Households (%)
Life Stage Wealth Scenario 1 Scenario 2 Scenario 3 % Change (S3-S1) Sparkline Trend
All All 66.8% 79.2% 79.4% 19%
Marginal 18.9% 19.6% 21.0% 11%
Mass Market 4.8% 5.0% 4.2% -12%
Affluent 1.4% 1.2% 0.8% -42%
Wealthy 0.1% 0.1% 0.1% 40%
Marginal 4.5% 4.5% 4.7% 5%
Mass Market 5.2% 5.4% 5.5% 6%
Affluent 0.4% 1.0% 1.2% 246%
Wealthy 0.1% 0.1% 0.1% 33%
Marginal 10.1% 10.8% 11.0% 9%
Mass Market 8.8% 12.8% 12.5% 42%
Affluent 0.4% 1.7% 1.6% 340%
Wealthy 0.0% 0.1% 0.2% 34%
Marginal 6.9% 8.6% 8.7% 26%
Mass Market 5.0% 7.3% 6.9% 39%
Affluent 0.3% 0.8% 0.8% 166%
Wealthy 0.0% 0.1% 0.1% -20%
Starters
Builders
Preretired
Retired
** Percentages add up to UF Totals across all segments.
We can derive insights from these outputs by studying
patterns across the segments and scenarios
Supplemental RIM Insights
45
Here we see the population of Underfunded segments across the 3 scenarios.
Insight
Wealthy segments
generally avoid
underfundedness
Insight
Wealthy segments
generally avoid
underfundedness
Insight
The scenarios don’t
impact the Affluent
when they are
Starters… but DO
when they are
Builders
PwC
Diving deeper, we can uncover more insights, such as
changes to net worth of underfunded PreRetired segments
Supplemental RIM Insights
46
Marginal
(Underfunded)
Mass Market
(Underfunded)
Affluent
(Underfunded)
$146K $592K $1,655KScenario 1
* Wealthy segments not present in Underfunded category.
$46K $401K $972KScenario 2
-$91K $250K $714KScenario 3
While Scenario 3 (rising costs) did not significantly raise the share of
underfunded households, it greatly impacted average net worth
-$237K (S1-S3) -$342K (S1-S3) -$941K (S1-S3)
PwC
Advisory
Team
Contacts
This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the
information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy
or completeness of the information contained in this publication, and, to the extent permitted by law, PwC, its members, employees and agents do not accept or
assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in
this publication or for any decision based on it.
© 2015 PricewaterhouseCoopers LLP. All rights reserved. PwC refers to the United States member firm, and may sometimes refer to the PwC network. Each member
firm is a separate legal entity. Please see www.pwc.com/structure for further details.
Anand Rao
PricewaterhouseCoopers LLP (www.pwc.com)
125 High Street
Boston, MA 02110
+1 617 530 4691 (o) | +1 617 633 8354 (m)
anand.s.rao@us.pwc.com
Juneen Belknap
PricewaterhouseCoopers LLP (www.pwc.com)
CNL Tower, 420 South Orange Avenue, Suite 200
Orlando, FL 32801
+1 407 236 5102 (o) | +1 617 312 9463 (m)
juneen.belknap@us.pwc.com
Pallav Ray
PricewaterhouseCoopers LLP (www.pwc.com)
2001 Ross Avenue, Suite 1800
Dallas, TX 75201
+1 214 754 4839 (o) | +1 202 230 1869 (m)
pallav.ray@us.pwc.com
Spencer Allee
PricewaterhouseCoopers LLP (www.pwc.com)
One North Wacker
Chicago, IL 60611
+1 847 4776 2430 (m)
spencer.allee@us.pwc.com

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Re-inventing Digital Advice ($ecure)

  • 1. Robo-Advice and Beyond Behavioral Simulation Applied to Enhancing Decision Making December 2015
  • 2. PwC Agenda 2 • Our Perspective • Background on Robo-Advice • Overview of $ecureTM • Value Proposition For Stakeholders • Appendices
  • 3. PwC The market for financial education, advice, and distribution of products and services is undergoing significant changes Competitive Landscape 401 K & 403B Providers Specialization in retirement products reveals successful marketing and distribution methods for complex products The maturity of Health & Wellness Programs illustrates employee engagement and education best practices Health & Wellness Providers Indicate technology trends within the space and potential disruptors Emerging Players Knowledge and use of a variety of products demonstrate employee and employer preferences around product offer mix Financial Planners ILLUSTRATIVE 3 Competitive Landscape
  • 4. PwC Fueled by important megatrends, Robo-Advisors are gaining in prominence with significant VC funding and adoption 4 The Emergence Of Automated Financial Advice … are feeding the rise of “robo advisors” in financial services Today’smega- trends… • From now until 2020, data generated globally will double every two years and attain 40T GB in size • Machine Learning and AI are going mainstream – a number of hedge funds (e.g. Bridgewater Associates) are leveraging AI in hedge funds • As Boomers retire, the next three decades will bear witness to the greatest wealth transfer ($59T) in U.S. history • U.S. Millenials have grown up with online/mobile platforms in an always-on digital world - 90% are almost always or always online • The financial advisory business is being forced to reckon with pricing disruptions  With higher required minimums, Fidelity charges 63 – 170 bps for managed accounts  With no minimum balances, Betterment charges 15 – 35 bps depending on account size Technology Acceleration Evolving Customer Behaviors Financial Services Margin Pressure More than 200 companies have entered the digital wealth management business since 2009 Robo Advisors raised $290M in VC funding in 2014, 2X the total in 2013 and 10X the total in 2010 Recent fundraising activity for comparable startups has valued these companies based on at least 25X revenue Four of the largest robo advisors manage less than $10B combined, a miniscule fraction of the $17T managed by U.S. wealth advisors Sources: “The Digital Universe Of Opportunities”, EMC/IDC (Apr 2014), “This Hedge Fund Is Seeking an Artificial Intelligence Edge”, Foxman S. & Clark J., Bloomberg.com (Jul 14, 2015), “Coming soon: The biggest wealth transfer in history”, Harjani A., CNBC.com (Jan 13, 2015), “Digital lives of Millennials”, American Press Institute (Mar 16, 2015) “Putting Robo Advisers to the Test”, Moyer L., WSJ (Apr 24, 2015), “Investors Snap Up Online Financial Advisers”, Demos T., WSJ (Feb 12, 2015), “The Future Of Financial Services”, Final Report, World Economic Forum (June 2015), Fidelity & Betterment corporate websites
  • 5. PwC There has been a flurry of activity both in terms of new offerings developed internally and strategic acquisitions in this space 5 Industry Response The FinTech world has been awash in such deals - this year Personal Finance Management (PFM) transaction volume has already surpassed $1B. Partnerships and new offerings involving robo-advisors M&A involving robo-advisors Sources: “As Envestnet Buys Yodlee For $590M, Total PFM Acquisitions In Advisor #FinTech Crosses $1B!”, Kitces M., Kitces.com – 9 Aug 2015), Web clippings from The Wall Street Journal, Investment News, Forbes, ThinkAdvisor and The Philadelphia Inquirer
  • 6. PwC Hedge funds and AWM players have started recruiting, partnering, and acquiring AI & data and analytics companies and players 6 Industry Response • Analyzes 130,000 things that people do every day • Identifies 85 million individual behavioral patterns • UBS uses it for personalized advice to wealthy clients Artificial Intelligence in Personalized Advice • Bridgewater Associates creates AI group • Rebellion Research uses machine learning to analyze thousands of variables each day Machine Learning & AI in Asset Management
  • 7. PwC 7 Enablement Education Guidance Support Motivation Adapt program to employees’ busy lifestyles Provide digestible, impactful, personalized content Provide personalized guidance and ongoing feedback to celebrate success and recover from failure Integrate social elements (e.g., ability to share goals and progress or compete with others). Social support increases motivation and is inherently rewarding Improve incentive structures to align with the desired pattern of behavior and maximize impact PillarsofChange ApplicationtoEmployee Well-Being In offering holistic solutions, effective strategies must leverage the principles of sustainable behavioral change… Based on research in behavioral economics and psychology, we have identified five pillars that capture the best practices related to engaging and empowering employees to achieve sustainable behavior changes Source: PwC’s Fall 2014 HR Innovation Our Perspective (2/3)
  • 8. PwC 8 • 1.8 billion internet users in 2010 to 5 billion users by 2020 • Connected devices will far outnumber the world population. 500 million connected devices in 2003 & 50 billion by 2020 • Wellness program providers strive to leverage technology to incorporate incentives, coaching and competition to drive desirable outcomes • Wellness program providers are also investing in mobile apps/technology and user profiling/personalization …and technology can be used to support this change Wellness program providers are embracing technology to drive awareness, engagement and better outcomes for employees Source: PwC’s Fall 2014 HR Innovation 1. Employers were surveyed to determine current state features of their wellness programs and any future state interests Technology and the Five Pillars of Change Wellness Program Features Our Perspective (3/3)
  • 9. PwC Household finances and preferences may be organized into household financial statements (HFSs) … 9 02Income Statement Household level income and expenses pertaining to each member of the household and applicable dependents 04Behavioral Preferences Behavioral tendencies exhibited by the members of the household, which drive accumulation and consumption decisions The Household Financial Statement • Describes the financial position and outlook attributable to the client, as well as, their spouse/partner • Takes stock of liabilities associated with dependents (children, elderly parents, etc.) • Captures the behavioral attributes uniquely associated with each household Balance Sheet A view of the combined assets, liabilities and resulting net personal equity (NPE) associated with each member of the household 03 Demographics / Family Structure A demographic profile of the household that is used to project liabilities and understand consumption over time 01 “Household Financial Statements evolve over the course of time” “Household Financial Statements vary by HH situations and aspirations” Introducing The Household Financial Statement (HFS)
  • 10. PwC … which may be used to estimate accumulation levels that can fund the retirement needs of the entire household 10 Benefits Associated With The HFS Targeted Solutions: • Incorporate the entire household (client + spouse/ partner + survivors) in the planning process • Leverage behavioral triggers to influence clients and promote prudent savings habits • Segments customers into tiers and allow prioritized targeting Key Benefits: • Personalized planning  differentiate and improve sales • Gain an understanding of all household assets  beyond the client account • Forge deep advisory relationships  capitalize on opportunities to engage with spouse / future generations
  • 11. PwC However, operationalizing this vision requires firms to address two key capability gaps 11 Meeting The Challenge • Augment recordkeeping data with estimates of other household assets and liabilities and creation of household financial statements • Estimate family and behavioral attributes associated with each household Holistic View of Individuals and Households • Project HFSs using behavioral simulation models, which remain true to the unique behavioral traits exhibited by each participant household • Evolved scenario analysis (economic + health shocks) during the simulation is critical in ensuring optimal outcomes Understand Past and Future Behaviors 1 2
  • 12. PwC More advanced cognitive robo-advisors that can fully exploit the emerging advances in AI technology address these needs 12 Meeting The Challenge Evolution of Robo-Advisors Standalone Robo-advisors Self-directed consumers • Aggregation • Trade execution Integrated Robo- advisors Advisors and End Consumers & Providers • Retail & Institutional products • Assisted Advice • Predictive models Cognitive Robo- advisors Time Advisors, End Consumers & Providers • Economic & market outlook • Enhanced & Holistic Advice • Machine learning • Agent-based modeling
  • 13. PwC Most robo-advisor platforms are either standalone or moving towards an integrated advisor-client model; with very few cognitive robo-advisors in the market 13 Meeting The Challenge Evolution of Robo-Advisors Standalone Robo-advisors Integrated Robo- advisors Cognitive Robo- advisors Time
  • 14. PwC In addition, the vast majority of these robo-advisor platforms are focused on the accumulation stage as opposed to the decumulation or retirement income stage 14 Meeting The Challenge Working Age (Ages 20–49) Retirement (Ages 65+) MassMarket Pre-retirement (Ages 50-64) HNWandUHNW = Advice Need Assessment = Product Advice = Portfolio Allocation Service ProvidedCatered Towards A - Advisors B - Both C - Clients Accumulation Decumulation A B C C A A B C B B B C C CC C C B C B B B B A A A B A C C C C
  • 15. PwC $ecureTM is a cognitive robo-advisor that leverages six key features to address the consumer, advisor and financial service provider needs 15 2 Synthetic US Population /Household Cradle to Grave Simulations Scenario Based Planning Behavioral Economics & Simulation Holistic Household View 1 3 4 5 $ecure $ecure - Overview
  • 16. PwC $ecureTM models the entire household, their life events, balance sheet, income statement and financial choices 16 $ecureTM - Holistic Household View Account Details • Account Value • Number of years • Advisor • Number of customer service contacts Life Events • Getting married • Buying a house • Having a child • Retiring Balance Sheet • Assets - Home - Financial assets • Liabilities - Mortgage - Personal debt Choices • Rational • Behavioral - Mental accounting - Joint decision making - Financial literacy Household Composition • Age of head of household • Marital status • Number of children and dependents Income Statement • Salary • Expenses - Nondiscretionary - Discretionary - Health costs
  • 17. PwC $ecureTM combines a large number of data sets to develop a simulated, complete picture of the household balance sheet 17 $ecureTM – Synthetic US Population/Household Developing the Full Synthetic Household Balance Sheet Client Internal Data $ecureTM uses stochastic statistical matching techniques to create a full synthetic population built on client customer data and augmented with a wide range of public and third party data, both structured and unstructured Additional Third Party Data Additional Third Party Data Third Party Data Additional Third Party Data Additional Third Party Data Public Data & Social Media Data Additional Third Party Data Additional Third Party Data Proprietary PwC Data Selected data sets used: Client data: 1. Account balances 2. Product details 3. Demographic information 4. Transactional data Publicly available data: 1. Bureau of Labor Statistics (BLS) – Consumer Expenditure Survey (CES) of US households’ 2. Employee Benefits Research Institute (EBRI) 3. National Bureau of Economic Research (NBER) Proprietary/ 3rd Party Licensed data: 1. MacroMonitor data 2. Nielsen-Claritas or Acxiom data 3. Proprietary PwC Surveys
  • 18. PwC Augmenting internal client data with 3rd party data can enrich the depth and level of detail of customer information 18 Selected External Information Sources Ascertainable Client Information  Assets / account holdings – By account type (e.g., brokerage, IRA, 401k) – By product type (e.g., equities, bonds, deposits) – Total balances across providers – Non-financial assets (e.g., home equity, business ownership)  Channel preferences – Self-directed – Advised – Discretionary  Risk appetite – Aggressive / focused on growth – Defensive / focused on preservation  Recent and impending life events – Inheritance (probates) – Marriage / divorce – Job change or move  Lifestyle – Non-financial asset purchases (homes, cars) – Purchase patterns  Personal – Residence (ownership status, duration, property details) – Vehicle (year, model, affinity, ownership status) – Health (conditions, needs, brand preferences)  Digital preferences – Technology (platform, OS, mobile usage) – Social media (websites, usage, activities) Company Source  Household assets and allocations data  Surveys cover ~40% of US household assets  Zip+4 / age level granularity  Public records data  ~115 MM households  Individual-level  Customer demographic and lifestyle data  Individual-level  Auto, property asset value and ownership data  Individual-level  Payment history and credit accounts  Individual-level  Retail transaction data  ~110 MM households  Individual-level  Predictions based off web tracking technologies cross-referenced with demographic and lifestyle data  Nearly all US Households  $1T+ offline transaction data $ecure – Synthetic US Population/Household
  • 19. PwC Combining “large and incomplete” data with “small and detailed” data at a household level enables us to understand complete consumer balance sheets 19 + = Client database • Millions of records • Hundreds of fields (mostly transactional & product- specific) • Tens of useful fields Household Level Surveys • Thousands of records • Thousands of fields (e.g. full household balance sheet, behavioral / attitudinal variables, income and expenses) • Hundreds of useful fields “Large and Incomplete” – Many records, few fields (e.g. client data) “Small and Detailed” – Few records, many fields (e.g. SBI Macromonitor, Census micro sample, Consumer Expenditure Survey) Matched Dataset • Millions of records • Representative of US Population or Client Customer Base • Thousands of useful fields • Accurate distributions within households Synthetic Household Population ExampleFields Client account balances & product details Basic demographic information Rich transactional data Detailed demographic information Complete household balance sheet Rich behavioral & attitudinal data Full household dataset with realistic distributions both across and within households $ecureTM – Synthetic US Population/Household
  • 20. PwC …to create a synthetic US population and their HHBS and IE statement 20 Environmental Factors Economics Factors Consumer Financial Behavior Synthetic US Population $ecureTM – Synthetic US Population/Household
  • 21. PwC Behavioral Simulation Simulation of how individuals really make decisions and their emergent group behaviors based on modeling individual behaviors as ‘agents’. Choice made by individuals get reflected as ‘market-level’ emergent behaviors that are calibrated with actual and survey data $ecureTM uses behavioral simulation that combines agent-based modeling and behavioral economics to model individual decision-making and emergent behaviors Artificial Intelligence Cognitive thought through machines Complex Systems Emergent system behavior from individual actions Computational Power Rapid cycle-time for intensive calculations Agent Based Modeling Sophisticated, computationally intensive modeling technique that relies upon a decentralized set of behavioral rules and studies emergent behaviors Classical Economics Individual decision-making driven by self-interest and utility maximization Psychology Scientific study of mental functions and behaviors of individuals and groups Behavioral Economics Study of individual decision- making based on cognitive, heuristic, emotional and social factors + + + + = = = 21 $ecureTM - Behavioral Economics & Simulation
  • 22. PwC Interactions between the model and the real-world allows us validate and infer individual behaviors and emergent properties 22 Agent-based modeling simulates agents’ (e.g., individuals and companies) interactions with their environment and other agents in order to understand the emergent behavior of complex systems. Problem definition Data collection Monitor results Define pilot Implement pilot Simulate Validate model Real world outcomes Simulate Design model $ecureTM - Behavioral Economics & Simulation Each agent encodes the behavioral economic principles (e.g., defaults, risk aversion etc) based on their own personal characteristics to act
  • 23. PwC Behavioral economics, behavioral simulations and interventions are used to validate and infer individual and household behaviors 23 $ecureTM - Behavioral Economics & Simulation
  • 24. PwC By focusing on individual behaviors, the $ecureTM is able to drive insights around how consumer needs change across the life cycle 24 Policyholder Dormant Need Cash Use disposable income Partial VA withdrawal Consideration of withdrawal Cash need covered Event (i.e., health issue) Full VA withdrawal Account withdrawal hierarchy Cash need Unfulfilled Other accounts (CD, mutual funds, 401k) Cash need fulfilled 1 2 3 4 1 2 4 5 6 While he is retired and his fixed income covers his expenses, he will remain dormant with no financial concerns. When his wife gets sick, he will calculate how much money he will need to cover her medical bills. 5 While he is looking for a job to cover her medical bills, he will calculate how long they can live off of their current income sources. If he does not believe his sources of income will cover his expense during the time he is job searching, he will begin to worry and consider withdrawing cash from his investments. If he decides to withdraw, he will follow a “withdrawal hierarchy,” tapping into one account at a time until he has fulfilled his cash need. 3 Once his cash need is fulfilled, he will return to the dormant state.6 $ecureTM - Behavioral Economics & Simulation
  • 25. PwC 25 Dependents Single & ‘Rich’ Growing Family Pre-Retiree Retiree New Generation Liability Creation Asset Transfer Asset Creation Asset Creation Asset Protection Asset Preservation Asset Depletion PolicyholderLife-CycleStagesLifeEventsAdvice Asset Cycle • Paying off student loans • Starting a career • Getting married • Buying a home • Having or adopting children • Paying tuition bills • Caring for parents • Planning for retirement • Withdrawal money for retirement • Paying for health care • Creating a legacy Understanding life events and choices Life events change the individual’s understanding of themselves and their relationship to others and to the environment. $ecureTM - Cradle-to-Grave Simulations
  • 26. PwC Synthetic Policyholder Population Projected Product Attributes Projected Policyholder Attributes Competitive Factors Economic Factors Policyholder Factors Projected Savings Behavior Parameters (For ‘what-if’ analysis) Model ‘Agents’ Scenario Outputs Simulation Model Withdrawal Medical Policyholder Behaviors Social Security Savings Products Economic Environment Advisors & Company Policyholders External Data Views & Calibration Projected Withdrawal Behavior Scenario Combination Scenario Inputs 26 Assumptions & Scenarios $ecureTM - Scenario Based Planning The model includes a range of components that simulate a variety of scenarios – economic, market, individual, household – over the lifetime of individuals
  • 27. PwC 27 $ecureTM - Scenario Based Planning Comparison with ‘someone like you’ and ‘what if’ analysis allows individuals and advisors to navigate the uncertainties of the future Cradle-to- grave planning Individual scenarios
  • 28. PwC $ecureTM combines power of data, advanced analytics or AI and behavioral economics principles to generate actionable insights 28 $ecureTM Summary APPLICATIONS DATA MODEL Product Features Macro-Economic Life Events Healthcare Costs HH Demographic HH Financials ANALYTICS Behavioral Simulation Once upon a time Once upon a time Once upon Synthetic Population Household Fundedness Scenario Building What if? INSIGHTS Household Simulations Market Insights Product Insights + Opportunity Sizing Analytics Segment- ation Analytics Risk & Profit-ability Analytics Channel Analytics Customer Service Analytics Retention Analytics Consumer Behavior Analytics Conceptual Architecture of $ecureTM
  • 30. PwC Data Types: Participant Education Provide tools that enable plan health monitoring for sponsors to improve participant outcomes and helps sponsors fulfill their fiduciary obligations. Assist advisors in offering relevant, targeted plan menus that feature products and features customized against plan participant profiles. Facilitate curation and active management of the retirement shelf to ensure continued relevance to customers. Help retirement plan participants benchmark contribution and allocation choices to improve retirement readiness Plan Health Monitoring Targeted Plan Design Active Shelf Monitoring 30 XYZ Platform PwC’s $ecureTM Platform Simulating better investment strategies with data and analytics Analytical Techniques: PwC’s $ecure TM Platform Analytical Techniques: Data Enrichment Cradle To Grave Household Projections Behavioral Simulation Data Types: Granular Household Level Time Series … Balance Sheet Assets, Liabilities, Net Worth, etc. Income Statement Income, Fixed And Discretionary Expenses Life Events Births, Deaths, Health Events, etc. External Shocks Macroeconomic, Unemployment, etc.
  • 31. PwC THE BOTTOM LINE THE IMPACT OF ANALYTICS Lacking guidance to make prudent retirement decisions, retirement plan participants tend to demonstrate sub-optimal savings behavior. Such behavior has contributed to the United States’ ballooning retirement savings deficit. Leveraging $ecure, retirement services providers can educate and guide participants on how much they should save, given their personal situation. Sophisticated analytics provides future retirees with actionable information on how households should save to maintain their standard of living. Enhanced retirement education can result in improved plan participation and higher contributions. Implementing such programs can significantly improve the depth of providers’ relationships with their plan participants. THE CHALLENGE TODAY Case Study is Illustrative 31 PwC’s $ecureTM Platform – Retirement Plan Participant Education Module How can I assist my client or retirement plan participants identify strategies that may foster better outcomes? A retirement services provider would like to show participants how households similar to them are saving for retirement. 401K Via $ecure, participants are shown how their retirement savings compare against savings in other similar households. 401k Doing so may spur participant action, positively impacting participation and contribution levels without explicitly offering advice. $ $ $ $ $
  • 32. PwC THE BOTTOM LINE THE IMPACT OF ANALYTICS Fiduciary expectations of sponsors are becoming more exacting over time. However, developing tactical programs that take a holistic view and actively monitor participant retirement readiness continues to be a challenge. With LARI's advanced analytic capabilities, retirement service providers can help sponsors benchmark the retirement readiness of participant households against that of peer households to assess plan health and facilitate interventions for vulnerable participants. Regulators are taking a closer look at the steps taken by providers and sponsors to improve participant retirement wellness. Active plan health monitoring can help providers to help their sponsors meet regulatory expectations. THE CHALLENGE TODAY Case Study is Illustrative 32 PwC’s $ecureTM Platform – Plan Health Monitoring Module Can I support my retirement plan sponsors by offering active plan health monitoring services? A retirement services provider wants plan sponsors in its network to be able to monitor and improve plan health for participants. Using $ecure, PwC helps the provider create and deliver to its plan sponsors reports that identify plan participants in danger of retirement readiness downgrades. Using these reports, plan sponsors are able to facilitate interventions or share educational materials to vulnerable participants.
  • 33. PwC THE BOTTOM LINE THE IMPACT OF ANALYTICS Retirement service providers’ intermediaries often populate plan menus with options that do not align with participants’ unique needs. This may result in participants making sub-optimal savings and allocation decisions. Drawing useful insights from $ecure’s simulation analysis, retirement service providers can guide their intermediaries to offer tailored plan menus, featuring defaults that address the specific needs of each participant household. By helping participants make allocations that are well-aligned with their personal situations, $ecure in turn helps intermediaries grow and retain their business, and ultimately makes the provider more attractive to its intermediaries. THE CHALLENGE TODAY Case Study is Illustrative 33 A retirement service provider wants to help its sales intermediaries identify plan menu choices that closely match the needs of target participants. Using Secure’s simulation capabilities, plan menu options are tested against the retirement needs and preferences of target participants. Providers can help intermediaries improve the participant and sponsor experience by demonstrating how each plan is designed to improve retirement readiness for their specific pool of participants. PwC’s $ecureTM Platform – Targeted Plan Design Module How can I empower my intermediaries to offer tailored plan menus tailored for participants?
  • 34. PwC THE BOTTOM LINE THE IMPACT OF ANALYTICS Many retirement service providers are seeking to enhance consumer choices via “open architecture” strategies. However, if they do not actively curate product and service choices, they may encounter disengagement over time. Using $ecureI’s simulation engine to project the household financial situations of a base of plan participants over time, retirement service providers can work their way back to identify the most relevant set of products and services. By actively managing the mix of products and services on the “retirement shelf,” providers are positioned to protect their revenue and market share via stickier relationships with participants, plan sponsors, and intermediaries. THE CHALLENGE TODAY Case Study is Illustrative 34 A retirement service provider wants to make sure that the products and services on its retirement shelf continue to resonate with its customers Using $ecure’s behavioral simulation capabilities, PwC helps the client identify products and services that will meet the evolving needs of customers Periodic action based on the review of $ecure insights helps facilitates how products and service offerings continue to improve retirement readiness as participant needs and preferences evolve PwC’s $ecureTM Platform – Active Shelf Monitoring Module How do I ensure that my “retirement shelf” of products and services stays aligned with my participants’ evolving needs?
  • 35. PwC Appendix 2 Retirement Income ModelSM (RIM) Screenshots and Sample Outputs
  • 36. PwC Retirement Heat Map View Appendix – RIM Screenshots 36
  • 37. PwC Household / Individual Micro-View Appendix – RIM Screenshots 37
  • 39. PwC Annuity Behavior Dashboard Appendix – RIM Screenshots 39
  • 40. PwC Economic Environment View Appendix – RIM Screenshots 40
  • 41. PwC Economic Control Panel Appendix – RIM Screenshots 41
  • 42. PwC Consumer Finance Control Panel Appendix – RIM Screenshots 42
  • 44. PwC Underfunded Population Number of Households (%) Life Stage Wealth Scenario 1 Scenario 2 Scenario 3 % Change (S3-S1) Sparkline Trend All All 66.8% 79.2% 79.4% 19% Marginal 18.9% 19.6% 21.0% 11% Mass Market 4.8% 5.0% 4.2% -12% Affluent 1.4% 1.2% 0.8% -42% Wealthy 0.1% 0.1% 0.1% 40% Marginal 4.5% 4.5% 4.7% 5% Mass Market 5.2% 5.4% 5.5% 6% Affluent 0.4% 1.0% 1.2% 246% Wealthy 0.1% 0.1% 0.1% 33% Marginal 10.1% 10.8% 11.0% 9% Mass Market 8.8% 12.8% 12.5% 42% Affluent 0.4% 1.7% 1.6% 340% Wealthy 0.0% 0.1% 0.2% 34% Marginal 6.9% 8.6% 8.7% 26% Mass Market 5.0% 7.3% 6.9% 39% Affluent 0.3% 0.8% 0.8% 166% Wealthy 0.0% 0.1% 0.1% -20% Starters Builders Preretired Retired ** Percentages add up to UF Totals across all segments. We can derive insights from these outputs by studying patterns across the segments and scenarios Supplemental RIM Insights 44 Here we see the population of Underfunded segments across the 3 scenarios.
  • 45. PwC Underfunded Population Number of Households (%) Life Stage Wealth Scenario 1 Scenario 2 Scenario 3 % Change (S3-S1) Sparkline Trend All All 66.8% 79.2% 79.4% 19% Marginal 18.9% 19.6% 21.0% 11% Mass Market 4.8% 5.0% 4.2% -12% Affluent 1.4% 1.2% 0.8% -42% Wealthy 0.1% 0.1% 0.1% 40% Marginal 4.5% 4.5% 4.7% 5% Mass Market 5.2% 5.4% 5.5% 6% Affluent 0.4% 1.0% 1.2% 246% Wealthy 0.1% 0.1% 0.1% 33% Marginal 10.1% 10.8% 11.0% 9% Mass Market 8.8% 12.8% 12.5% 42% Affluent 0.4% 1.7% 1.6% 340% Wealthy 0.0% 0.1% 0.2% 34% Marginal 6.9% 8.6% 8.7% 26% Mass Market 5.0% 7.3% 6.9% 39% Affluent 0.3% 0.8% 0.8% 166% Wealthy 0.0% 0.1% 0.1% -20% Starters Builders Preretired Retired ** Percentages add up to UF Totals across all segments. We can derive insights from these outputs by studying patterns across the segments and scenarios Supplemental RIM Insights 45 Here we see the population of Underfunded segments across the 3 scenarios. Insight Wealthy segments generally avoid underfundedness Insight Wealthy segments generally avoid underfundedness Insight The scenarios don’t impact the Affluent when they are Starters… but DO when they are Builders
  • 46. PwC Diving deeper, we can uncover more insights, such as changes to net worth of underfunded PreRetired segments Supplemental RIM Insights 46 Marginal (Underfunded) Mass Market (Underfunded) Affluent (Underfunded) $146K $592K $1,655KScenario 1 * Wealthy segments not present in Underfunded category. $46K $401K $972KScenario 2 -$91K $250K $714KScenario 3 While Scenario 3 (rising costs) did not significantly raise the share of underfunded households, it greatly impacted average net worth -$237K (S1-S3) -$342K (S1-S3) -$941K (S1-S3)
  • 47. PwC Advisory Team Contacts This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PwC, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. © 2015 PricewaterhouseCoopers LLP. All rights reserved. PwC refers to the United States member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details. Anand Rao PricewaterhouseCoopers LLP (www.pwc.com) 125 High Street Boston, MA 02110 +1 617 530 4691 (o) | +1 617 633 8354 (m) anand.s.rao@us.pwc.com Juneen Belknap PricewaterhouseCoopers LLP (www.pwc.com) CNL Tower, 420 South Orange Avenue, Suite 200 Orlando, FL 32801 +1 407 236 5102 (o) | +1 617 312 9463 (m) juneen.belknap@us.pwc.com Pallav Ray PricewaterhouseCoopers LLP (www.pwc.com) 2001 Ross Avenue, Suite 1800 Dallas, TX 75201 +1 214 754 4839 (o) | +1 202 230 1869 (m) pallav.ray@us.pwc.com Spencer Allee PricewaterhouseCoopers LLP (www.pwc.com) One North Wacker Chicago, IL 60611 +1 847 4776 2430 (m) spencer.allee@us.pwc.com