2. CMS Assistance, short for Cretan Medical Services
Assistance,was founded by doctors with experience in
treating tourists and who acted as intermediates for
travel insurance companies,foreign travellers and
expatriates..
CMS Assistance deals with requests for help effectively
and efficiently in human and in financial terms.
CMS Assistance a helping hand, wherever help is
needed, on the mainland or on one of the thousand
islands 24/7 all year round.
CMS Assistance HQ is based in Heraklion, Crete.
Cretan Medical Services
CMS Assistance
Kato Gouves, 70014 Heraklion,
Crete, Greece
Tel.: +30 28970 41771 (24 hours hotline)
Fax: +30 28970 43011
E-mail:operations@cms-assistance.gr
info@cms-assistance.gr

3. Greece, as a prominent player in world tourism
market, according to UN World Travel
Organization, ranks 16th and as honeymoon
destination ranks 10th. Every year millions of
tourists visit our country for holidays and for its
rich heritage and mythology of the Ancient
Greeks. Many tourists choose one of the
well-known islands. This may however become a
major obstacle in case of illness, because the
majority of these islands have inadequate
medical facilities. Here is where
CMS Assistance steps in to organize treatment on the spot or to arrange
transport to facilities on another island or on the mainland. Whether it is
medical assistance, repatriation by air or road ambulance or the auditing
and settlement of local medical bills, the company's expertise is renowned.
CMS Assistance offers rapid response, calm
control, and the best-qualified help, bringing
swift relief for patients.
Through a network that covers the whole
of Greece, our multi-lingual and highly
skilled professionals provide medical
treatment and other travel related needs
24/7 all year round, promptly and
efficiently. They find flexible solutions for each unique problem.
For this reason, major insurance companies choose CMS Assistance
as their representative in Greece.

4. OUR MEDICAL SERVICES
On-call medical information and advice
Our alarm centre is ready to answer all kind of
medical related questions and guide clients
through the process. A large number of
cooperating doctors, clinics and hospitals all over
Greece and our knowledge of the Greek health
sector means we provide quality service to your
clients.
Patient monitoring and daily updates of medical reports
On a daily basis our doctors follow in- and out-patients and report
to the assistance or insurance company. Our role is that of a third eye
for the insurer to ensure the patient is getting appropriate treatment,
avoiding non-essential tests, and unnecessary prolong of
hospitalization.
Physician visits and/or medication
Through our network, we organize a physician or medication brought to a
patient’s address, no matter where or when, ensuring a patient gets the
care needed without unnecessary admission to a hospital.
Transport by ground ambulance
Across Greece, we have contracts with private
ambulance companies. Where an ambulance is
needed, we arrange for a fully equipped
ambulance, if necessary with medical staff.
Transport by air
We organize repatriation for patients on scheduled or charter flights.

5. Air ambulance for critically ill patients
For long distances and/or critically ill patients, an air ambulance with a
specialized medical team may be called for. For domestic flights from all
islands in Greece, we arrange for an air ambulance or helicopter to
evacuate the patient to a hospital or private clinic where high levels of
treatment are available.
Nurse or doctor escort on
commercial and charter flights
Our doctors and nurses accompany
patients who need assistance or
medical care during the flight.
Nursing care service
We provide nursing care for patients, who are hospitalized in public
hospitals, this is important because the level of nursing care is poor in
Greece.
We also may provide nursing care for the patients who are ill but no
hospitalization is needed.
COST CONTAINMENT
Guarantee of medical expenses
The health sector comprises private
hospitals, state hospitals, university
hospitals and medical staff. Each medical
service provider charges different fees.
Our knowledge of the Greek health
sector, monitoring process and using our
good relations to good advantage, we
audit and arrange payments on your behalf.
HOTEL ACCOMMODATION
We can organize hotel accommodation in all categories all over Greece for
relatives of patients or for escort staff of your organization. If agreed, we
settle accommodation costs on your behalf.

6. TAXI SERVICES
Through our network of taxi companies, we can organize taxi
transportation at any time. Drivers guide the patient to the right hospital
department or doctor and are helpful in case of language problems.
TRAVEL TICKET SERVICE
CMS Assistance has access to updated airline
schedules and uses a network of travel
agencies to find seats on international and
domestic flights. During the season charter
flights may be available, as long as medical
equipment is not needed. Charter flights are
95% non-stop flights and up to five times less
expensive than scheduled flights.
Repatriation on charter flights substantially reduces cost. Some islands do
not have an airport or only one departure a day. In these cases, we
organize tickets for ferry connections.
TRANSLATION
Our comprehensive service includes translation of Greek medical reports
into English.

8. Cretan Medical Services
CMS Assistance
Address:
Kato Gouves, 70014 Heraklion,
Crete, Greece
Operations:
24 hours
Telephone:
+30 28970 41771 (24 hours hotline)
Fax:
+30 28970 43011
E-mail:
Operations Department
operations@cms-assistance.gr
General Information
info@cms-assistance.gr
For urgent response between
22:00 and 08:00 hrs always
call our hotline