How to Get Started in Social Media for Art League City
MULTICHANNEL STRATEGIES IN THE CRUISE SECTOR • Sebastian Mañana, Partner Axis Corporate
1. How to influence your clients
through a multichannel strategy
Sebastián Mañana
Partner at AXIS CORPORATE
Travel & Tourism Head
@axiscorporate
2. How to influence your clients
through a multichannel strategy
Sebastián Mañana
Partner at AXIS CORPORATE
Travel & Tourism Head
@axiscorporate
Cruises Summit 2013
18. Customer influence cycle
Learn from
your clients
An engaged
customer means
new clients
Be present
Have a good
reputation
Get customer
engagement
Influence on
the process of
choice
Continue
learning
Offer great
Customer
Experience
19. THANK YOU!
Axis Corporate provides professional managementconsulting services focused on driving transformation that
helps companies achieve flexibility and excellence in
their business, whether in local or international markets.
www.axiscorporate.com
Barcelona · Madrid · Shanghai · São Paulo · London · Boston · Frankfurt
Sebastián Mañana
Partner
smanana@axiscorporate.com
Tel. 902 547 444