Personal Information
Entreprise/Lieu de travail
Sarasota, FL United States
Profession
Managing Partner
Secteur d’activité
Advertising / Marketing / PR
Site Web
crmxchange.com
Mots-clés
agent disposition
customer satisfaction
multi-channel
customer experience
workforce optimization
call routing
predictive analytics
customer loyalty
callback customers
nps driver
fcr
first contact resolution
qm best practices
quality standards
quality scoring
performance management
speech and data analytics
workforce management
quality assurance
virtual call agents
Tout plus