Our PUBLIC SERVICES innovation programme focuses on the main issues in public sector innovation – new services, e-services and e-infrastructures for the public sector, innovation in public management and policy support, public sector change management and organisation, and public services interoperability and European integration. The direct beneficiaries of this programme are public authorities - local and national - and, of course, at the end of the day, citizens and businesses.

1. PROGRAMME
RETHINK PUBLIC SERVICES
THINK INNOVATION
Our PUBLIC SERVICES innovation programme focuses on the main issues in public sector innovation –
new services, e-services and e-infrastructures for the public sector, innovation in public management and
policy support, public sector change management and organisation, and public services interoperability
and European integration. The direct beneficiaries of this programme are public authorities - local and
national - and, of course, at the end of the day, citizens and businesses.
Innovating together

2. *
public authorities,
Bring your
innovation
challenges to us!

3. Who We are
We are an applied research centre focused on innovation, both for businesses and
for public authorities, be they local or national. We have over ten years’ experience
working with public authorities as they strive for continuous improvement and
innovation. To that end, we have established lasting strategic partnerships with
key players in public management, such as the Ministère de la Fonction Publique
et de la Réforme administrative (Ministry of the Civil Service and Administrative
Reform) and the Centre des Technologies de l’Information de l’Etat (CTIE) (National
Centre for Information Technologies). We also work closely with, amongst others,
the Ministère de l‘Economie et du Commerce Extérieur (Ministry of the Economy
and Foreign Trade) and the Ministère des Affaires Etrangères (Ministry of Foreign
Affairs). Aware of how important it is for Luxembourg to work within a European
context, we belong to a number of European projects and networks, in order to
situate Luxembourg’s needs within large-scale European initiatives. The public
nature of our business strengthens us in this mission and guarantees our impartiality
and objectivity. Finally, undoubtedly add to our strengths the many and varied skills
across our research teams, enabling us to solve the most complex of problems to the
benefit of citizens and businesses alike.
our aim
• To support public sector efficiency by jointly developing new services,
e-services and e-infrastructures;
• To promote innovation in public management, in terms of both organisation
and human capital;
• To develop internationally recognised scientific expertise;
• To increase the quality and interoperability of services and e-services (usability,
user-centricity and security) in line with international standards;
• To support the action plan of the Ministère de la Fonction Publique et de la
Réforme Administrative in line with European strategy;
• To support public bodies as they work towards a coherent and integrated
Europe-wide digital strategy.
Our offer includes:
• Applied experiment
contractual research pr
• Innovation products
• Scientific support for
our product
Among the products and serv
• The development and
participation and coop
• The programme for c
(Cadre d’Autoévaluati
evaluation Framework)
based on the CAF mod
action plan, the settin
capitalisation and trans
• Helping public initiative
• The “Moien Merci”
authorities may advert
users. The Centre helps
their commitments, the
and the review of the
the Ministère de la Fo
the government's Serv
Service);
• Training, certification a
on the HERMES metho
The aim of our programme is to be a place of “Open Innovation” involving all players
in public management, while acting as a scientific point of reference recognised at
European level and a bridge linking Luxembourg with various European initiatives.
What We propose
To meet the needs of the public sector, the PUBLIC SERVICES innovation programme
brings together all of the Centre’s scientific and technological skill, grouped around
the following themes:
• New services, e-services and e-infrastructures for the public sector;
• Innovation in public management and policy support;
• Change management and organisation in the public sector;
• Interoperability and European integration for public services.
The detailed catalogue of pro
www.tudor.lu/public-servic

4. Our offer includes:
• Applied experimental and doctoral research in competitive and
contractual research projects;
• Innovation products and services;
• Scientific support for national policies.
our products and services
Among the products and services offered by this programme are:
• The development and evaluation of public policies involving structured
participation and cooperation between the different stakeholders;
• The programme for continuous improvement, based on the CAF model
(Cadre d’Autoévaluation des Fonctions Publiques) (Public Services Selfevaluation Framework) and focusing on four stages which are: self-evaluation
based on the CAF model of excellence, the establishment of the improvement
action plan, the setting-up of means of improvement, and measurement,
capitalisation and transfer;
• Helping public initiatives in Luxembourg to integrate into Europe;
• The “Moien Merci” Welcome and Service Charter under which public
authorities may advertise and guarantee a certain quality of service to their
users. The Centre helps authorities which take this step to define and publicise
their commitments, the extent to which they are bound to such commitments,
and the review of the Charter. This support is offered in collaboration with
the Ministère de la Fonction Publique et de la Réforme Administrative and
the government's Service Information et Presse (SIP) (Information and Press
Service);
• Training, certification and coaching in the management of IT projects based
on the HERMES methodology.
The detailed catalogue of products and services is available at
www.tudor.lu/public-services

5. hoW to innovate With us
We offer five types of collaboration:
1. collaborative research
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•
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Identification of common interests, joint design and implementation
Joint financial participation and risk-taking
Possible national or European co-financing
Sharing of results and profits
2. research services
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•
•
•
•
A customised offer and Tudor’s innovation capacity dedicated to meeting your R&D needs
Company investments
Possible national co-financing
You hold the material rights to the results and profits of the collaboration
Calculation of your investment on a commercial rate base
3. deliverY of innovative services
• Services with an innovative impact for your activity and defined in a commercial offer established at the
beginning of the collaboration
• Possible national co-financing
• You hold the material rights to the results and profits of the collaboration
• Calculation of your investment on a commercial rate base
• Possibility to work at cost or at a fixed price
4. netWorKing
• Joint participation in innovation networks
• Possible national or European co-financing
• Sharing of results
5. researchers available or Welcomed
• Highly-qualified staff (PhDs, postdocs, research engineers) at your disposal or training of
your personnel at Tudor
• Identification of common interests, joint design and implementation
• Joint financial participation and risk-taking
• Possible national or European co-financing
• Sharing of results and profits
To learn more about our five types of collaboration, download our brochure at
www.tudor.lu/collaborate
Interested?
Do not hesitate to contact:
Pascal Lhoas, programme manager
Phone : +352 42 59 91 –2767
pascal.lhoas@tudor.lu | www.tudor.lu/public-services

6. our other innovation programmes
MAnuFACtuRinG industRy
New functional and intelligent materials
Materials analysis, testing and validation
Eco-design, products life cycle management
Energy optimisation and renewable energies
Process optimisation
• Sectoral strategy for transport and
European integration
• Innovative and sustainable supply chains
• Co-modal transport
COnstRuCtiOn
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New communication tools for construction projects
Process improvement within construction projects
Sustainable construction
New materials for construction
hEAlth
• Advanced ICT applied to the health care sector, e-Health
• Process, semantic and technical interoperability
in health care
• Biomedical engineering and regulatory affairs
• Feasibility studies, development, validation and analysis in
public health
ECOtEChnOlOGy
• Innovative technologies for wastewater treatment
• Renewable energies and technologies with
optimised energy performance
• Innovative materials for environmental technologies
innOFinAnCE
• Innovation in the financial services
• Impact analysis of public policies and regulations
applicable to the financial sector
• Operational risk management and performance
measurement
MObility
• ICT for sustainable mobility
• Clean technologies for mobility
huMAn CAPitAl
• ICT applied to learning and evaluation
• Anticipatory skills management
• Innovation in the strategic management of
human capital
• Individual and collective excellence of human capital
Discover our innovation programmes at www.tudor.lu/innovation-programmes
public research centre henri tudor
29, avenue John F. Kennedy | L-1855 Luxembourg-Kirchberg
Phone: +352 42 59 91 - 1 | Fax: +352 42 59 91 - 777
info@tudor.lu | www.tudor.lu
© CRP Henri Tudor - July 2012 - printed on 100% recycled paper
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tRAnsPORt & lOGistiCs