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Using Social Media in Customer Service
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Center for Sustainable Journalism at Kennesaw State University
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SoCon11 break-out session with Phil Bienert of ATT.com.
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Recommandé
Mobile Performance at London Web Perf Mettup
Mobile Performance at London Web Perf Mettup
Doug Sillars
Enterprise Global Messaging
Enterprise Global Messaging
Jonathan Spinney
Final hh - 13.2.15 fairview westgate store opening release
Final hh - 13.2.15 fairview westgate store opening release
hmhollingsworth
Final hh - 16.2.4 - scioto county 2015 enhancements release
Final hh - 16.2.4 - scioto county 2015 enhancements release
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Final hh - 16.2.2 - revised hamilton county 2015 enhancements release
Final hh - 16.2.2 - revised hamilton county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.5 - youngstown area 2015 enhancements release
Final hh - 16.2.5 - youngstown area 2015 enhancements release
hmhollingsworth
Final hh - 16.2.5 - jefferson county ns bs & 2015 enhancements release
Final hh - 16.2.5 - jefferson county ns bs & 2015 enhancements release
hmhollingsworth
Project Refresh - MyWireless Features
Project Refresh - MyWireless Features
Dan Donohoe
Recommandé
Mobile Performance at London Web Perf Mettup
Mobile Performance at London Web Perf Mettup
Doug Sillars
Enterprise Global Messaging
Enterprise Global Messaging
Jonathan Spinney
Final hh - 13.2.15 fairview westgate store opening release
Final hh - 13.2.15 fairview westgate store opening release
hmhollingsworth
Final hh - 16.2.4 - scioto county 2015 enhancements release
Final hh - 16.2.4 - scioto county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.2 - revised hamilton county 2015 enhancements release
Final hh - 16.2.2 - revised hamilton county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.5 - youngstown area 2015 enhancements release
Final hh - 16.2.5 - youngstown area 2015 enhancements release
hmhollingsworth
Final hh - 16.2.5 - jefferson county ns bs & 2015 enhancements release
Final hh - 16.2.5 - jefferson county ns bs & 2015 enhancements release
hmhollingsworth
Project Refresh - MyWireless Features
Project Refresh - MyWireless Features
Dan Donohoe
Final hh - 12.11.1 hamilton store opening release
Final hh - 12.11.1 hamilton store opening release
hmhollingsworth
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.4 - montgomery county 2015 enhancements release
Final hh - 16.2.4 - montgomery county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
hmhollingsworth
Final hh - 15.10.15 - allen county 2015 network upgrades
Final hh - 15.10.15 - allen county 2015 network upgrades
hmhollingsworth
Final hh - 15.10.15 - auglaize county 2015 network upgrades
Final hh - 15.10.15 - auglaize county 2015 network upgrades
hmhollingsworth
NERC Compliance Solution
NERC Compliance Solution
MetricStream Inc
Innovation
Innovation
Ajit Singh
Swami vivekananda
Swami vivekananda
Ajit Singh
Twitter To The Editor
Twitter To The Editor
Center for Sustainable Journalism at Kennesaw State University
Thoughts that can change your life!
Thoughts that can change your life!
Ajit Singh
New heights
New heights
Ajit Singh
The Glass House: Anonymity Vs. Transparency on the Internet
The Glass House: Anonymity Vs. Transparency on the Internet
Center for Sustainable Journalism at Kennesaw State University
BAM! Changing the Game Overnight | SoCon13
BAM! Changing the Game Overnight | SoCon13
Center for Sustainable Journalism at Kennesaw State University
E learning
E learning
Ajit Singh
Multi-Network Location & SMS APIs
Multi-Network Location & SMS APIs
Jonathan Spinney
Jason Yu, AT&T
Jason Yu, AT&T
Hilary Ip
truxtun banta
truxtun banta
Krystal Banta
AT&T Mobile App Hackathon - Seattle
AT&T Mobile App Hackathon - Seattle
Ed Donahue
What Makes Mobile Websites Tick - Oredev
What Makes Mobile Websites Tick - Oredev
Doug Sillars
Mobile Portfolio of Cole's Experience with AT&T Teams
Mobile Portfolio of Cole's Experience with AT&T Teams
Cole Whitney
AT&T Competitive Analysis
AT&T Competitive Analysis
AdManScott
Contenu connexe
Tendances
Final hh - 12.11.1 hamilton store opening release
Final hh - 12.11.1 hamilton store opening release
hmhollingsworth
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.4 - montgomery county 2015 enhancements release
Final hh - 16.2.4 - montgomery county 2015 enhancements release
hmhollingsworth
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
hmhollingsworth
Final hh - 15.10.15 - allen county 2015 network upgrades
Final hh - 15.10.15 - allen county 2015 network upgrades
hmhollingsworth
Final hh - 15.10.15 - auglaize county 2015 network upgrades
Final hh - 15.10.15 - auglaize county 2015 network upgrades
hmhollingsworth
Tendances
(6)
Final hh - 12.11.1 hamilton store opening release
Final hh - 12.11.1 hamilton store opening release
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
Final hh - 16.2.3 - revision2 summit county 2015 enhancements release
Final hh - 16.2.4 - montgomery county 2015 enhancements release
Final hh - 16.2.4 - montgomery county 2015 enhancements release
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
Final hh - 16.2.3 - cuyahoga county 2015 enhancements release
Final hh - 15.10.15 - allen county 2015 network upgrades
Final hh - 15.10.15 - allen county 2015 network upgrades
Final hh - 15.10.15 - auglaize county 2015 network upgrades
Final hh - 15.10.15 - auglaize county 2015 network upgrades
En vedette
NERC Compliance Solution
NERC Compliance Solution
MetricStream Inc
Innovation
Innovation
Ajit Singh
Swami vivekananda
Swami vivekananda
Ajit Singh
Twitter To The Editor
Twitter To The Editor
Center for Sustainable Journalism at Kennesaw State University
Thoughts that can change your life!
Thoughts that can change your life!
Ajit Singh
New heights
New heights
Ajit Singh
The Glass House: Anonymity Vs. Transparency on the Internet
The Glass House: Anonymity Vs. Transparency on the Internet
Center for Sustainable Journalism at Kennesaw State University
BAM! Changing the Game Overnight | SoCon13
BAM! Changing the Game Overnight | SoCon13
Center for Sustainable Journalism at Kennesaw State University
E learning
E learning
Ajit Singh
En vedette
(9)
NERC Compliance Solution
NERC Compliance Solution
Innovation
Innovation
Swami vivekananda
Swami vivekananda
Twitter To The Editor
Twitter To The Editor
Thoughts that can change your life!
Thoughts that can change your life!
New heights
New heights
The Glass House: Anonymity Vs. Transparency on the Internet
The Glass House: Anonymity Vs. Transparency on the Internet
BAM! Changing the Game Overnight | SoCon13
BAM! Changing the Game Overnight | SoCon13
E learning
E learning
Similaire à Using Social Media in Customer Service
Multi-Network Location & SMS APIs
Multi-Network Location & SMS APIs
Jonathan Spinney
Jason Yu, AT&T
Jason Yu, AT&T
Hilary Ip
truxtun banta
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Krystal Banta
AT&T Mobile App Hackathon - Seattle
AT&T Mobile App Hackathon - Seattle
Ed Donahue
What Makes Mobile Websites Tick - Oredev
What Makes Mobile Websites Tick - Oredev
Doug Sillars
Mobile Portfolio of Cole's Experience with AT&T Teams
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meeting062611
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Danny Self
Digital You - KC Coalition for Digital Inclusion - Dec 4, 2015
Digital You - KC Coalition for Digital Inclusion - Dec 4, 2015
KC Digital Drive
Mobile App Security: How Secure is your Mobile App
Mobile App Security: How Secure is your Mobile App
Doug Sillars
Bad Implementations of Good Ideas: How Systematic Inattention to Performance ...
Bad Implementations of Good Ideas: How Systematic Inattention to Performance ...
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AT&T Mobile App Hackathon (Smart City) - Berkeley
AT&T Mobile App Hackathon (Smart City) - Berkeley
Ed Donahue
Getting Your Piece of the Mobile Pi 2017
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Doug Sillars
Being A Socially Responsible Social Developer: Mobile App Security
Being A Socially Responsible Social Developer: Mobile App Security
Doug Sillars
ENGAGE Your Employees Through Social Media (PRSA Dallas Morning Keynote)
ENGAGE Your Employees Through Social Media (PRSA Dallas Morning Keynote)
Chris Baccus
IPSec VPN Basics
IPSec VPN Basics
Martin Bratina
2015 AT&T Developer Summit
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Doug Sillars
Android App performance - Europe 2015
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Doug Sillars
AWS re:Invent 2016: Cloud agility and faster connectivity with AT&T NetBond a...
AWS re:Invent 2016: Cloud agility and faster connectivity with AT&T NetBond a...
Amazon Web Services
Securing the Internet of Things: What the CEO Needs to Know
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AT&T
Similaire à Using Social Media in Customer Service
(20)
Multi-Network Location & SMS APIs
Multi-Network Location & SMS APIs
Jason Yu, AT&T
Jason Yu, AT&T
truxtun banta
truxtun banta
AT&T Mobile App Hackathon - Seattle
AT&T Mobile App Hackathon - Seattle
What Makes Mobile Websites Tick - Oredev
What Makes Mobile Websites Tick - Oredev
Mobile Portfolio of Cole's Experience with AT&T Teams
Mobile Portfolio of Cole's Experience with AT&T Teams
AT&T Competitive Analysis
AT&T Competitive Analysis
meeting062611
meeting062611
Digital You - KC Coalition for Digital Inclusion - Dec 4, 2015
Digital You - KC Coalition for Digital Inclusion - Dec 4, 2015
Mobile App Security: How Secure is your Mobile App
Mobile App Security: How Secure is your Mobile App
Bad Implementations of Good Ideas: How Systematic Inattention to Performance ...
Bad Implementations of Good Ideas: How Systematic Inattention to Performance ...
AT&T Mobile App Hackathon (Smart City) - Berkeley
AT&T Mobile App Hackathon (Smart City) - Berkeley
Getting Your Piece of the Mobile Pi 2017
Getting Your Piece of the Mobile Pi 2017
Being A Socially Responsible Social Developer: Mobile App Security
Being A Socially Responsible Social Developer: Mobile App Security
ENGAGE Your Employees Through Social Media (PRSA Dallas Morning Keynote)
ENGAGE Your Employees Through Social Media (PRSA Dallas Morning Keynote)
IPSec VPN Basics
IPSec VPN Basics
2015 AT&T Developer Summit
2015 AT&T Developer Summit
Android App performance - Europe 2015
Android App performance - Europe 2015
AWS re:Invent 2016: Cloud agility and faster connectivity with AT&T NetBond a...
AWS re:Invent 2016: Cloud agility and faster connectivity with AT&T NetBond a...
Securing the Internet of Things: What the CEO Needs to Know
Securing the Internet of Things: What the CEO Needs to Know
Plus de Center for Sustainable Journalism at Kennesaw State University
Social Media is About Relationships, Its About Time You Learn to Build Them |...
Social Media is About Relationships, Its About Time You Learn to Build Them |...
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Why Are We on Social Media, Again? | SoCon13
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Making That Tumblr Tumble | SoCon13
Making That Tumblr Tumble | SoCon13
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Law, Ethics, and Social Media: A Primer on Copyright Law, Fair Use, and Defam...
Law, Ethics, and Social Media: A Primer on Copyright Law, Fair Use, and Defam...
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Customer engagement in the palm of your hands, going mobile | SoCon13
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Influencer Marketing: 6 Steps to Gaining the Attention of Top Brands | SoCon13
Influencer Marketing: 6 Steps to Gaining the Attention of Top Brands | SoCon13
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365 Days of SOcialMEdia: Trials, Tribulations, and Successes Wrangling a Univ...
365 Days of SOcialMEdia: Trials, Tribulations, and Successes Wrangling a Univ...
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Detective Work: Using Social Media to Grow Your Business IRL (notes) | SoCon13
Detective Work: Using Social Media to Grow Your Business IRL (notes) | SoCon13
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Superstorm Sandy, Social Media, and the Work of the American Red Cross | SoCon13
Superstorm Sandy, Social Media, and the Work of the American Red Cross | SoCon13
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Is Your Non-Profit Blooming Online? | SoCon13
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If Content is King, Curation is Queen: The Emergence, Practicality, and Ethic...
If Content is King, Curation is Queen: The Emergence, Practicality, and Ethic...
Center for Sustainable Journalism at Kennesaw State University
Career Maker or Breaker? LinkedIn, Social Media Meet Online Credibility | So...
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Loca-Social: Local Biz + Events = Customer Passion | SoCon13
Loca-Social: Local Biz + Events = Customer Passion | SoCon13
Center for Sustainable Journalism at Kennesaw State University
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Tweet Me Right – The Presenter’s Guide to Killer Audience Interaction using T...
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Sales Meets Social Media.
Sales Meets Social Media.
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The New Social Norm: How to Make the Most of Your Corporate Bloggers
The New Social Norm: How to Make the Most of Your Corporate Bloggers
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10 Social Media Tools & Applications You Should Be Using For Your Event
10 Social Media Tools & Applications You Should Be Using For Your Event
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Southern Politics and the Socially Mobile.
Southern Politics and the Socially Mobile.
Center for Sustainable Journalism at Kennesaw State University
Plus de Center for Sustainable Journalism at Kennesaw State University
(20)
Social Media is About Relationships, Its About Time You Learn to Build Them |...
Social Media is About Relationships, Its About Time You Learn to Build Them |...
Why Are We on Social Media, Again? | SoCon13
Why Are We on Social Media, Again? | SoCon13
Making That Tumblr Tumble | SoCon13
Making That Tumblr Tumble | SoCon13
Law, Ethics, and Social Media: A Primer on Copyright Law, Fair Use, and Defam...
Law, Ethics, and Social Media: A Primer on Copyright Law, Fair Use, and Defam...
Customer engagement in the palm of your hands, going mobile | SoCon13
Customer engagement in the palm of your hands, going mobile | SoCon13
Influencer Marketing: 6 Steps to Gaining the Attention of Top Brands | SoCon13
Influencer Marketing: 6 Steps to Gaining the Attention of Top Brands | SoCon13
365 Days of SOcialMEdia: Trials, Tribulations, and Successes Wrangling a Univ...
365 Days of SOcialMEdia: Trials, Tribulations, and Successes Wrangling a Univ...
Detective Work: Using Social Media to Grow Your Business IRL (notes) | SoCon13
Detective Work: Using Social Media to Grow Your Business IRL (notes) | SoCon13
Superstorm Sandy, Social Media, and the Work of the American Red Cross | SoCon13
Superstorm Sandy, Social Media, and the Work of the American Red Cross | SoCon13
Is Your Non-Profit Blooming Online? | SoCon13
Is Your Non-Profit Blooming Online? | SoCon13
Non-Profits Need Love Too: Drumming Up Volunteers and Participation | SoCon13
Non-Profits Need Love Too: Drumming Up Volunteers and Participation | SoCon13
If Content is King, Curation is Queen: The Emergence, Practicality, and Ethic...
If Content is King, Curation is Queen: The Emergence, Practicality, and Ethic...
Career Maker or Breaker? LinkedIn, Social Media Meet Online Credibility | So...
Career Maker or Breaker? LinkedIn, Social Media Meet Online Credibility | So...
Loca-Social: Local Biz + Events = Customer Passion | SoCon13
Loca-Social: Local Biz + Events = Customer Passion | SoCon13
Attracting fans and engaging your community
Attracting fans and engaging your community
Tweet Me Right – The Presenter’s Guide to Killer Audience Interaction using T...
Tweet Me Right – The Presenter’s Guide to Killer Audience Interaction using T...
Sales Meets Social Media.
Sales Meets Social Media.
The New Social Norm: How to Make the Most of Your Corporate Bloggers
The New Social Norm: How to Make the Most of Your Corporate Bloggers
10 Social Media Tools & Applications You Should Be Using For Your Event
10 Social Media Tools & Applications You Should Be Using For Your Event
Southern Politics and the Socially Mobile.
Southern Politics and the Socially Mobile.
Using Social Media in Customer Service
1.
© 2011 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Page 1
2.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
3.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
4.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
5.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
6.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
7.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
8.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
9.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
10.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
11.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
12.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
13.
Context Slide --
There is no expectation of bullets here – just Phil discussing the future So where are things headed? • Continued convergence of mobile, social and eCommerce • Continued shift in channel to eCommerce and Social Media • Continued shift of traditional customer service to social customer service and crowd sourcing, for example: – UGC programs for ratings and reviews and stories for the Sales Cycle – “Content Curation” of Knowledge articles from the Knowledge Base by customers in conjunction with our Knowledge Team – Continued drive or self service, paperless billing and auto-pay. 13 © 2010 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. test © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
14.
© 2010 AT&T
Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. © 2011 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
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