1. 360 IT INFRASTRUCTURE
MANAGEMENT & SUPPORT
BY BUSINESS GOALS
Change the way you relate to
IT challenges and opportunities

2. We were enthusiastic to find a company that could not only
organize, logically and efficient, our IT infrastructure, but
that was also proactive in proposing alternative solutions and
ideas. Temperfield was also essential in providing us with timely
information, resulting from their continuous monitoring of our
IT systems. We truly appreciate Temperfield’s partnership and
commitment and we look forward to future projects with them.
Marius Vacaroiu, General Manager, Policolor

3. WHAT IS 360 IT
INfrastructure
management &
support?
It's a set of proactive & preventive activities answering today’s IT Challenges of
IT Professionals and Business Managers as well. Some of those challenges are:
• Filling niche roles to keep up with technology
• The ongoing drive to lower IT costs, which leads to less budget and human resources
to manage IT Infrastructures
• Too much time spent reacting to incidents and problems and little or no time spent on
strategy and innovation
• Maintaining availability and a seamless user experience
Aligning IT with business objectives is paramount in today's informational society.
We will team up with you on converting your business objectives to IT Infra KPIs,
keeping them central to IT Infra design and operations activities.

4. organize your it team by industry standards
Our Team is organized by ITIL (robust framework for identifying,
planning, delivering and supporting IT services) and ISO 9001 &
27001 Standards.3
fixed support cost
Budgeting and cash flow are a big part of running any business
but with 360 IT Infra Management & Support you can set a fixed
cost for your IT support services. So no matter how much
support you need you’ll only ever pay a set amount every month.
4
EXPAND YOUR IT TEAM
Multiple Technologies & IT Vendors Covered:
Cloud Computing
CyberSecurity
Data Center
Data Storage
Networking & Wireless
Telephony & Collaboration
Unified Communications
Virtualisation
End User Computing
1
9 reasons
to choose
our service
Maintain financial and
technical operational efficiency 24x7 SLA
As we rely more and more on technology, maintaining IT
solutions highly available around the clock, is a main concern.
Highly available solutions and systems are always subject to top
level technical requirements, which translates into highly skilled
operating staff with multiple specialties required.
Businesses struggle to effectively fill the roles and to schedule
the shifts so they can maintain operational and financial
efficiency. Access and leverage Today our Shared Team of Expert
2
VMware, Cisco, Dell, HP, IBM,
Microsoft, RedHat, Veeam,
Citrix, Brocade, F5, Juniper,
Symantec, Fujitsu, Riverbed,
nVIDIA, AppSense, Catbird,
HYTRUST, Fortinet, Atlantis,
ManageEngine, Nexenta,
PFSense.

5. fill the gap between vendor support
and your team's technical abilities
Component vs System Support Approach
Getting a failed part replaced by a vendor customer engineer does not include any
consideration with regards to the impact on the solution as a whole (hardware, software,
integration tools, availability). We will cover this by performing an impact analysis and an
implementation plan for every service-action performed by the vendor’s engineer.
Considering the complexity involved with the current infrastructure software, errors are
more and more likely to occur. Thorough vendor software support you will get fixes to
software problems. Still, it is your responsibility to open cases, provide requested
information, track progress, work with support to find work-arounds, etc.
These activities are very time consuming for your team and can be carried on
more effectively by us.
5
prepare your it team today for tomorrow's it challenges
The monthly technical workshops facilitated by our certified trainers, will be organised on
different infrastructure subjects proposed or selected by your team, considering potential
technical solutions according your business needs. As a side benefit of networking with
peers you can easily collect insides about other experiences resolving similar business
problems.
6
choose to be informed on your it infra status
Monthly reports will be prepared and sent to you containing:
• Overall status of IT Infra
• Key accomplishments/changes in the past month
• Key obstacles/issues in the past month
• Anticipated key activities/accomplishments for the next period
• Incident Tickets report raised and solved including time & materials consumed
7
prevent it infra outage
Remote monitoring & intervention activities will be provided during
the contract ongoing.
Type & Multiple Factors monitored:
Availability, Capacity, Risk Management, Unstructured log Data Management.
Platform Integration items:
Inventory & Asset Management, Rack layout & IPAM (IP Address Management), Ticketing,
Change Management, Knowledge Base Management
8
evaluate your it infra status
At the beginning of each support contract, assessment activities will be
provided, helping us to:
• Detect problems
• Find causes and fix minor issues
• Plan for preventing by improving the current design
• Improve efficiency and Infrastructure performance - optimize hardware and
software deployment
• Roadmap for future improvements
• Mitigate risk by leveraging experienced consultants and best practices
9

6. AVERAGE HOURLY COST TO ENTERPRISE
OF INFRASTRUCTURE OUTAGE
110,000 USD

7. TECHNICAL & OPERATIONAL ASSESSMENT
(1 to 40 weeks)
• Pre-Assessment Meeting
• Analysing Current State: requirements, assumptions, constraints, risks
• Infra Inventory
• Business & Technical Interviews
• Review & Update Existing Documentation
• Generate recommendations
• Technical & Operational Workshop
• Knowledge Transfer & Recommendations Feasibility
IMPLEMENTING THE CONTRACT
(1 to 12 weeks)
• Monitoring:
HW&SW inventory configuring, Initial Alerting Thresholds
• Ticketing:
SLA, Scope Covering, Customer’s representatives
• Infra Topology documentation:
Rack layout connectivity, IPAM, diagrams
• Internal preparation activities:
Establish NOC team
• Setup Remote Access
IMPLEMENTING TECHNICAL & OPERATIONAL CHANGeS
(tbd)
MOnitoring & proactive recurring activities
(permanent)
Implementing the Infrastructure Support Management System requires a series of pre-
assessments and interviews, as well as a lot of proactive actions that insure reliability.
HOW DOES
IT WORK?
you pay the bill only if it's up!

8. www.temperfield.com
75 Poligrafiei Bd., 5th floor, 1st district, Bucharest, Romania
Telephone: +40 31 432 80 83
Fax: +40 372 871 568
E-mail: office@temperfield.com