Call management presents its Telephone Answering Service: Office hours, After-hours, Emergency response line, 24 by 7 and much more!

1. Office Hours Service
Our call centre will answer your callers in your company
name during office hours. This service allows you to
concentrate on your core business without missing a call.
We can collect a range of information for you and send it to
your team by e-mail, voice transfer & text.
After-hours Emergency Service
Do you need to provide your clients and potential clients
with an After Hours Support Service? Outsourcing may be
the solution. We will answer your callers in your company
name and in the event of an emergency escalate the call to
your on-call team. Non urgent calls will be logged for your
office hours support team.
24/7 Service
Your phones will be answered by our call centre agents 24
by 7. We can even split the service during office hours
handle routine queries as per your procedure and provide a
first call resolution service. Each client is unique so we can
tailor the service to the way you want it. It can be used as a
customer support line, order confirmation line, let us know
your requirements.
Emergency Response Line
Our Call centre will assist your clients when they most need
assistance. Following your process and procedures, our
agents will determine the type of emergency and escalate
to your relevant employees. Ideal for companies with
contracted response times such as software programming
companies, telecoms, property management etc.
Other requirements
We tailor made all our services. We can offer you Overflow
telephone answering service, Holiday Cover, Media Support
Campaigns and much more.
Explain us your requirements and we will provide you with
a tailor made solution.
+353 214824300
Telephone Answering Service
Outsourcing telephone answering duties to a third party is both practical and economical
in a diverse market sectors: the public sector, e-business, healthcare, professional services,
automotive dealers, retail, finance and/or travel. Call Management was founded in 2001
and since then we have been committed to providing a high quality telephone answering
service to all our clients.
“Call Management
have been handling
our after hours and
overflow calls since
2005. We
are extremely
satisfied with the
service received as
they go that extra
mile to facilitate all
aspects of our
customer’s needs.”
Why us?
 ISO Certified
 24 BY 7
 Multi-channel
capabilities
 Cost saving
solutions
 Great technology
 Over 12 years of
experience
Contact us! E-mail: info@callmanagement.ie Phone: +353214824300 //+35312477814 Social Media: @Call_Management