This document discusses how companies can pave the path to digital transformation. It introduces Global Digital Services, which helps companies unite people, business and technology. The challenges of digitization are described, such as how it will impact business more than the internet. Four core domains for companies to focus on are identified: customer experience, operational excellence, trust and compliance, and business reinvention. Specific strategies and services within each domain are outlined, such as building customer-centric ecosystems and harnessing data through content platforms.

1. Paving the Path to Tomorrow… Today!
Adam Lewis
Mélanie de Vigan
Sept 2015

2. Who are we ?
Global Digital Services Leader that powers progress for the
firms of the future by uniting people, business and
technology.
Your business technologists. Powering progress
> $ 13 bn revenues>100,000 people 66 countries
2

3. As a leading cloud integrator,
we engineer / operate / orchestrate
cloud services that enable our customers
to transform their business

4. Today’s Challenge?
Digitization is a step change that will
have a bigger impact on business
than even the internet. To win in the
digital economy, companies must
act now, or be left behind
wondering what happened!
“By 2018, our world will be ever more
connected, with an estimated 4.5 billion
smartphones, 2.5 billion users of social
networks and more than 25 billion
connected objects.”
Digital Business Empowerment.
Your business technologists. Powering progress 4

5. 5
Paving the Path to Tomorrow
Digital empowerment through processes and technology
Digital is much more than just
technology and software.
For any organization, becoming
truly digital requires a different
mindset and increased flexibility.
It requires a redefinition of
corporate structures, bodies and
roles and use of new technologies to
make innovation happen in the 4
core domains.
CUSTOMER
EXPERIENCE
TRUST &
COMPLIANCE
OPERATIONAL
EXCELLENCE
BUSINESS
REINVENTION

6. The full impact of Digital
transformation will only be
felt when the link is made
between the B2C and B2B
worlds.
The Internet of Everything
and Big Data are the new
technology domains that
will have a disruptive
impact.
Your business technologists. Powering progress

7. Business Imperatives
Business Reinvention
Content Platform
Provide a Business Content Platform with embedded features
Collaborative & social technologies
Messaging, workplace, social… for people, process and things
Multi-Sided Platform
Manage data, share and monetize
Atos & Box focus for Business Reinvention
Where to start? Enable ‘Internet of Things’ with collaboration at the core!
Business intelligence
Turn any data into insight
& business value
Open innovation
Streamline co-innovation
with all stakeholders
New business models
Create & leverage new
business models
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8. Organizations need to engage
with customers more
intimately and individually
than ever before.
The value and potential of
enriching end to end customer
experience will only be fully
realized when core business
operations are aligned for
both business-to-business
AND business-to-consumer
interactions.
Your business technologists. Powering progress

9. E-Services
Next generation, omni-channel services and self help…
Multi-channel management
Mobile solutions, web solutions (portals,…), joint digital/instore services…
Cloud Enterprise Platform
Engage more intimately with customers through a single pane of glass
Redesigning customer experience
Business Imperatives
Where to start? Building a customer-centric ecosystem strategy
Atos & Box focus for Customer Experience
1-to-1 customer relations
Better know and seamlessly
serve each customer
Churn reduction
Increase customer
engagement and loyalty
Sales growth
Boost customer acquisition,
cross sell and upsell
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10. The new digital world will see
highly efficient back-office
processes triggered by
real-time integration with
flexible, personalized customer
interaction solutions.
The challenge of managing this
complexity needs to be
overcome by improved
standardization of business
processes and technology
interfaces to enable seamless
and dynamic construction of end
to end capabilities, delivered by
otherwise disparate entities.
Your business technologists. Powering progress

11. Driving operational excellence
Smart Storage
Easy access to data anywhere
Cost Efficiency
Maximize investments while controlling complexity
Productivity
Finding new ways of working
Business Imperatives
Where to start? Harnessing the power of your content to collaborate
Atos & Box focus for Operational Excellence
Agility
Reconfigure instantly to a
real time changing world
Quality of Service
Provide effective, resilient
and scalable service
Cost Management
Reduce costs to improve
margins & fund innovation
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12. Together with digital security,
the protection against cyber-
threats, privacy and personal
data protection have to be
intrinsic parts of every
organization.
The key to sustainable success
is to gain the trust of
customers by demonstrating
control over the usage of their
data.
Your business technologists. Powering progress

13. Ensuring Trust & Compliance
Data Leakage
Managing exposure risks through holistic security assessment
Best-in-class security
World leading organizations trust our services
Global coverage
Understanding your local data needs
Business Imperatives
Where to start? Understanding your opportunities to mitigate against risks
Atos & Box focus for Trust & Compliance
Business Trust
Inspire confidence to develop
trusted exchanges
Risk Management
Foresee, prevent and
manage risks
Compliance
Comply with public or private
regulations & policies
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14. Paving the Path to Tomorrow
Digital empowerment through processes and technology
Empower your users
Take a platform-centric
approach
Enhance your competitiveness
through extended ecosystem
Rapidly support new business
models
CUSTOMER
EXPERIENCE
TRUST &
COMPLIANCE
OPERATIONAL
EXCELLENCE
BUSINESS
REINVENTION

15. Paving the Path to Tomorrow… Today!
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@canopycloud
@adamrlewis
@melaniedevigan