Patient experience matters. In fact, it’s so important it’s considered a marker of quality patient care, and it is used to determine incentives, Value-Based Payment Modifier reimbursements, amount of shared of savings received by accountable care organization participants, and it is a requirement for maintenance of certification. Yet, it is one of the quality measures that physicians and medical facilities reportedly find most difficult to change

1. WAYS TO IMPROVE PATIENT SATISFACTION SURVEY
SCORES

2. WAYS TO IMPROVE PATIENT SATISFACTION SURVEY SCORES
Patient experience matters. In fact, it’s so important it’s considered
a marker of quality patient care, and it is used to determine
incentives, Value-Based Payment Modifier reimbursements, amount
of shared of savings received by accountable care organization
participants, and it is a requirement for maintenance of certification.
Yet, it is one of the quality measures that physicians and medical
facilities reportedly find most difficult to change.
1. Provide information that’s easy to understand. Facilities
sometimes provide too many facts at once, leaving patients to
ponder on the first sentence while the doctor has moved on.
When explaining important information, consider using the most
important points and discuss only these. Provide small chunks of
information at a speed the patient can process, and check for
understanding after each point. Strategies to improve the patient’s
recall of instructions include such as providing event-based and
location-based instructions. For example: “Take your antibiotics
before breakfast and dinner”

3. 2. Show patients you respect their opinions and that you have heard them. A
small investment of just 90 seconds is generally enough time for patients to
share their perceptions of the illness, their feelings, and expectations.
Also, remember that one of the most effective communication tools for
caregivers is silence. Waiting for just two more seconds before responding to a
patient can elicit additional important information from the patient. Similarly,
waiting an additional two seconds after asking the patient a question allows
the patient more time to formulate a meaningful response.
3. Create the perception of adequate time. Caregivers face enormous time
pressures, and talk time is at a premium. However, omitting pleasantries is a
false economy, as a hurried patient may withhold crucial information
necessary for clinical care. Therefore, don’t appear rushed. Avoid checking
your watch and talking with one hand on the door handle.
4. Involve the patient in the decision-making process. Here are a few proven
techniques suggested by "Skills for Communicating with Patients":
• Give the patient a choice.
• Share your rationale.
• Encourage patient contribution.

4. 5. Create high patient satisfaction. Little things can make a big
difference. Be sure to:
• Provide a good introduction.
• Acknowledge a patient’s waiting time.
• Use humor.
• Avoid blocking behaviors such as offering advice and
reassurance before the main problems have been identified.
6. Be empathic. When patients provide clues about how they
are feeling, respond with an empathic response.
7. Understand the patient’s experience and perspective.
Consider the patient's interests, work, and hobbies, as well as
the patient's condition, experiences with it, ideas about it, and
feelings toward it. This will show respect, foster an open
dialogue, and enable you to devise treatment strategies the
patient is more likely to commit to achieving.
Incorporating these simple techniques into your daily
interactions with patients will provide them with a better
experience, help them achieve better outcomes, and benefit you
and the facility at the same time.

5. Care Analytics is a tablet-based software that assesses skilled nursing facilities and provides feedback to make quality
improvements for patient satisfaction in real time.
To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient
populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with
facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward
steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of
experience with improving patient satisfaction
UNLEASH TARGETED INSIGHTS THROUGH ADVANCED ANALYTICS

6. CONTACT
US
www.careanalytics.net
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