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308 E. Fairlane Dr.
Pilot Point, TX 76258
Ph# 214-532-1036 (cell)
Email: Lchightower@suddenlink.net
CarolHightower
Objective I am a professional seeking a team with endless opportunities. I am a very dedicated and motivated
individual who loves a challenge.
Strengths: Leadership, very organized, confident, honest, self-motivated, detail oriented, work
independently without supervision, problem solver with a very technical brain, perfectionist (could
also be a weakness at times), team player, dependable, energetic and loyal. I have a strong
Finance/Accounting background as well.
Experience Dec. 2001 – Apr. 2015 Goodman Networks, Inc. Plano, TX
Served in multiple roles during my tenure with Goodman Networks, Inc. I started with Goodman as
an AP Clerk in Dec. 2001 & was asked to take over the Payroll Department with no knowledge of
Payroll in April 2002. I took the challenge and the initiative to learn & grow daily. I am self taught
within the Payroll world and strive to expand my knowledge to International Payroll. I have
managed the Human Resources Dept. as well as Accounts Payable Dept.
Financial Analyst IV (May 2014 – Apr. 2015)
 Audit Lead – Assisted Corporate Controller with Accounts Payable, Revenue Recognition &
Inventory audit requests for Quarterly & Annual external audits. Worked with appropriate
departments to review audit samples prior to submittal as well as resolution of outstanding items
& resolution of audit gaps/discrepancies.
 Revenue Recognition Analysis - Created & maintained (monthly) a compilation of Revenue
Recognition data to be utilized by external auditors for sample selections. Worked with Project
Coordinators to resolve all discrepancies of inaccurate or missing data.
 Cross Department Analysis – Identified expense items posted incorrectly to Departments in an
effort to ensure financial information has been recorded accurately for month-end close.
 Sales Tax Audit – Created & maintained a trending spreadsheet to track Sales Taxes due vs.
paid for each State/City/County Jurisdictions. Review calculation and submit to external
provider to submit for payment.
 Contract Review & Summary – Lead a team in reviewing & summarizing customer contracts to
identify key items that would have a revenue and/or financial impact on the company.
 Special Projects – Assisted Corporate Controller on any special projects that was critical & time
sensitive nature.
 Policies and Procedures – Assisted in compiling and consolidating the accounting policies and
procedures for the accounting department.
Director of Corporate Payroll (Feb. 2011 – Apr. 2014)
 Maintained Payroll Manager duties as well as incorporated Director duties.
 Provided direct support to the Executive Management Team.
 Provided adequate training to ensure a positive bottom-line impact. (<5% error ratio)
 Managed relationships with key HR and Finance & Accounting leaders, assuring transition of
Payroll data was in line with business priorities.
 Managed the overall coordination of the payroll platform migrations and implementations in the
region ensuring quality and controls are in place. (Lead 3 System Implementations as well as 3
acquisitions.)
 Lead integration between different systems and the Payroll application across business groups
 Responsible management of payroll application project portfolio, resources, metrics, and
reporting.
 Coordinate resources for providing functional and technical Payroll expertise to the business at
all levels, including production support, data analysis, customer (Employee) issue resolution and
troubleshooting.
 Ensure Federal & State legislative deadlines were met across the payroll portfolio managing
exceptions as necessary.

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Director of Corporate Payroll (Cont.)
 Point of escalation for the Payroll team and customers (Employees) ensuring effective handling
and resolution of issues.
 Kept up to date with statutory, legislative, revenue impacts within the payroll environment and
communicated to the Payroll team.
 Lead all aspects of people management within the team and focuses on fostering an
environment where employees are engaged to do their work. Prioritized workload and aligned
resources as necessary.
 Thrive on process improvement to ensure outstanding productivity.
 Identified, prioritized, documented and implemented process improvements as well as worked
with internal auditors to ensure proper controls were in place.
 Provided expertise during new acquisitions to ensure a smooth transition for Payroll Team as
well as acquired employees.
 Managed bi-weekly, monthly & quarterly Payroll report distribution to the Finance & Account
groups as well as the Executive Team as required. Coordinated special report requests.
 Educated, Implemented and processed Canadian Payroll.
Payroll Manager (Apr. 2002 – Jan. 2011)
 Assist Payroll Processor with verification of weekly new hire, rehire, termination and employee
maintenance data.
 Assist Payroll Processor with weekly review and approval of employee timesheet.
 Processed manual checks & employee advance payments.
 Review/Approve final termination payouts, stop payments, outstanding item reports, monthly KPI’s &
PTO Audit’s.
 Timecard Interface – create & reconcile 2000 weekly timecards, import into Ceridian HPW.
 Assist/Review bi-weekly pay runs multi-state employees.
 Processed 850 weekly expense reports (2002 – 2006).
 Worked closely with Project Manager’s to ensure timely approval of all employee time and expense
reports.
 Assist departmental employees with questions and issues. Provided problem resolution and
guidance.
 Create & review departmental budget annually.
 Review Quarterly Tax Reports from Ceridian.
Prepare and reconcile wage & tax amendments.
 Work closely with 3rd party payroll company (Ceridian) to finalize year-end W2’s.
 Implemented 2 payroll systems: Intuit to ADP (July 2004) & ADP to Ceridian (Nov. 2006)
 Implemented Oracle Time & Attendance Module (2006 – 2007)
 Responsible for analyzing Payroll departmental staffing needs and staffing a strong team.
 Review & communicate Payroll Dept. processes with Executives, Directors & Project Manager’s to
ensure effective & efficient supporting of our office & field employees.
 Assist HR Department with company processes & benefit open enrollment annually.
 HR Manager – Managed the Human Resource Department (2003). Controller was unable to find a
payroll replacement who was able manage the workload as efficiently as I. A mutual decision was
made to remain the Payroll Manager for the benefit of the company.
 Interim HR Manager – Managed the Human Resource Department while Director was on LOA (Feb.
2005 – May 2005).
 Assist VP of Finance with review of Finance departmental processes & provide input of
recommended changes.
 Canadian Payroll – Self taught in Canadian Payroll (educating myself on “Global Payroll”).
 Direct contact for Executive team regarding HR & Payroll processes and procedures.
 Direct contact for HR team regarding day to day processes and procedures.

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Sr. Accounting Manager (Feb 2006 – Aug 2006)
(Note: Requested by the CFO to manage and clean up a broken AP Department)
 Analyzed, implemented and documented departmental change in processes and procedures.
 Trained AP Inventory Processor & AP Expense Processor on procedural changes as needed.
 Reviewed & assisted with preparation of weekly check runs with AP Inventory & Expense
Processor’s.
 Reviewed/Analyzed accrual spreadsheets on a monthly basis.
 Assisted AP Processor’s with daily resolution of invoicing and vendor issues, contractor/vendor year-
end 1099 process.
 Directed AP Processor’s on proper job costing/general ledger invoice coding. Staffed & assisted
Accounting Mgr. with general ledger cleanup.
 Responsible for analyzing departmental staffing needs and conducting interview/hiring process.
Continue to manage the payroll department (see duties above).
AP/AR Coordinator (Dec. 2001 – Apr. 2002)
 Worked with Project Manager’s to ensure proper coding and processing of AP vendor invoices daily.
 Prepared and printed AP vendor checks on a weekly basis.
 Worked closely with Controller on month end closing.
 Created AR Customer invoices on a daily basis.
 Responsible for all company filing.
 Worked closely with AR Customer’s and AP Vendor’s to resolve invoice issues.
 Created/maintained all company Purchase Orders.
 Assisted receptionist with telephone relief as needed.
May 2001 – Nov. 2001 MDT Texas Richardson, TX
AR/AP Coordinator
 Processed 150-200 invoices daily.
 Conducted weekly collection calls.
 Researched/applied vendor payments.
 Reconciled and entered AP vendor invoices daily.
 Prepared/maintained AP monthly accrual list.
 Assisted the Controller with month end/year end general ledger closings.
July 1997 – May 2001 Calendar Club, LLC Austin, TX
AR Manager (Aug 1998 – May 2001)
 Responsible for daily operation of Accounts Receivable. Managed 6-8 fulltime & temporary
employees.
 Responsibilities include daily credit card audits, daily sales audits and coordinate/ACH of operator’s
Account’s daily.
 Post daily deposits and invoiced 689 Calendar Club stores weekly.
 Supervised Loss Prevention team.
 Tracked & coordinated store operator NSF’s and would troubleshoot daily operator sales problems.
 Submitted analysis reports to senior team weekly. Assisted Accounts Payable as needed.
AP Merchandise Payable Coordinator (July 1997 – Aug 1998)
 Researched, reconciled and processed invoices for 300 merchandise vendors daily.
 Reviewed and finalized AP Payment Register for weekly vendor payments.
 Conducted annual store operator and vendor account reconciliation’s.
 Created policies and procedures for Merchandise Accounts Payable.

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Education American Payroll Association – APA (Member) 2002 - Present
Society of Human Resource – SHRM (Member) 2003 – Present
Fundamental of Payroll – APA 2003
Payroll Source – APA Self Study 2003 – Present
Wage & Hour Summit – APA 2004 & 2009
Pay Train – APA Self Study 2008 – Present
Computer
Skills
Awards
1983 Graduated from McCallum High School (Austin, TX)
2002 - Present American Payroll Association-APA (Member)
2003 - Present Society of Human Resource-SHRM (Member)
Microsoft Excel – Advance knowledge, Formulas, VLookup, Pivot Tables.
Microsoft Word – Intermediate knowledge, type 75 wpm.
Power Point
10-Key by touch (22,000 kpm)
SBT Accounting Software – (Calendar Club)
Glovia 5.4 Accounting System (MDT)
UA-Universal Accounting (Goodman Networks, Inc.)
Intuit-CBS Payroll, ADP & Ceridian (Goodman Networks, Inc.)
ADP Payroll Web (Goodman Networks, Inc.)
Ceridian HPW (Goodman Networks, Inc.)
Oracle (Goodman Networks, Inc.)
AX2012 (Goodman Networks, Inc.)
2003 Employee of the Year
2009 #1 Rated Department – Annual ISG Survey
References: Ronnie B. Hill, CEO (Friend/Colleague) 404-274-5533
Monty West, EVP, Human Resources (Friend/Colleague) 972-406-9692
Crystal Lieu, Corp. Controller (Colleague) 972-421-5889
Nikki Davis (Friend/Colleague) 240-606-5634
Saron Brown (Friend/Colleague) 214-236-9625