A charge is fraudulent when the cardholder has not authorized the charge. Most fraudulent charges are made using stolen credit cards. https://www.cartpaysolutions.com/technical-support.php

1. Cart Pay Solutions
• Payment Gateway For Tech Support
• High Risk Merchant Account
• Payment Gateway for Pharmacy

2. • What happens if a fraudulent charge occurs?
• We recommend that you issue a refund as soon as possible for any charge made with
a credit card that you believe may have been stolen – using the “refund payment”
button.
• After you issue a refund, you have no remaining liability for the charge. If you don’t
issue a refund, or if you aren’t able to identify a charge as fraudulent, the cardholder
will typically dispute the charge with their bank, resulting in a chargeback. When you
receive a chargeback, we will immediately subtract the full amount of the charge plus
a 39.00 Pound chargeback representation fee from your account.

3. • How can I tell if a charge is fraudulent?
• Knowing what you’re looking for can help in identifying fraud:
•
• Sanity check your payments for anything out of the ordinary, such as unusually large
transactions, an odd set of many purchases in a row, or gibberish names and email
addresses. You may have more information about your customer than we see in their
payment details.
•
• Reach out to customers making suspicious charges by phone or e-mail to confirm
customer and charge details. A phone number that doesn’t belong to the customer or
an e-mail that bounces may indicate a fraudulent charge; a nonsensical or evasive
answer is similarly a bad sign.
•

4. • If you’re shipping physical goods: Check whether the shipping and billing addresses match.
Although a difference in address by itself doesn’t indicate fraud, you may want to look at the
charge more carefully. If the addresses do match and the customer was using a credit card from
the US or Canada, make sure that the AVS Zip and Street checks didn’t fail.
• Double check international orders, especially for countries you don’t normally ship to. Make sure
the shipping method makes sense, especially for overnight shipping at a high cost.
•
• People using stolen credit cards don’t usually worry about how expensive the shipping is and want
goods right away
•
• If you’re selling digital goods or services:
•
• Understand your customers. Customers abusing your service or product are more likely to be using
stolen credit cards, e.g. a customer sending spam using a product for messaging.

5. • How can I prevent fraudulent charges from occurring?
• Providing us with more information can help prevent fraud. If we are sure a
charge is fraudulent, we may block it for you. In other cases, we’ll send an e-mail
letting you know to examine a charge more carefully.
Website: - https://www.cartpaysolutions.com
Email : - Sales@cartpaysolutions.com
Contact No: - +91-8099506800