1. Upgrade Your Department:
Tools for 2010
Ryan Hegreness, CPRP
Founder / Lead Developer
Catamount Web Solutions, LLC
www.catamountwebsolutions.com
www.recwebsites.com
www.recsurveys.com
www.rec20.com
Assistant Director
Essex Junction Recreation and Parks
Essex Junction, VT

2. Why talk about utilizing
technology in
Parks & Recreation?

13. TOPICS
• Improving Routine Department Functions
• Improving Business Communication /
Collaboration
• Improving Customer Service & Marketing

14. Routine
Department
Functions

20. TRUST
REWARDS COSTS

29. Business
Communication,
Collaboration &
Networking

30. Business Collaboration

38. Networking

45. Business
Communication

49. Customer Service & Marketing

50. Social media is more about customer service
than it is marketing…
Customer service is the new marketing.

59. • Old site – blog example
• -subscribe

60. • Editing articles