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Prosci Webinar Top Trends in Change Management presented by Being Human 190416

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The Top Trends in Change Management, from Prosci's 2016 Best Practices in Change Management Report

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Prosci Webinar Top Trends in Change Management presented by Being Human 190416

  1. 1. © Prosci Inc. All rights reserved. Prosci Best Practices in Change Management, 2016 Edition Trends in Change Management ® 1
  2. 2. © Prosci Inc. All rights reserved. Prosci Research Foundation 9 studies 17 years 4500 participants What works? What doesn’t? What to do differently? 0 500 1000 102 1120 1998 2015 Participants 2 ®
  3. 3. © Prosci Inc. All rights reserved. 3 Culture   2015   Global  awareness       Complementary  roles       Change  Agent  Networks       Ver<cal  industry  customiza<on       Jus<fying  CM   2013       Job  roles  and  loca<ons   2011           Advice  for  new  prac<<oners       Complex  change               Aligning  CM  with  other  disciplines               Measurement  and  metrics   2009               Integra<ng  CM  and  PM                   Readiness                   Trends  in  CM                   Reinforcement  and  sustainment   2007                   Satura<on  and  porNolio  management   Organiza<onal  change  capability    2005                   Team  member  aPributes                           Resources  and  budgets    2003                           Resistance  management   2000                               Manager  Role                                   Greatest  contributors    1998                                   Biggest  obstacles                                       Methodology                                       Sponsorship                                       Communica<ons                                       Training                                       1998  2000  2003  2005  2007  2009  2011  2013  2015   Building the body of knowledge on change management Evolution of Prosci Research New topic area Major focus Minor focus Key
  4. 4. © Prosci Inc. All rights reserved. 4 THE LARGEST BODY OF RESEARCH IN THE FIELD OF CHANGE MANAGEMENT TRY A TWO-WEEK FREE TRIAL OF eBEST PRACTICES Prosci’s comprehensive research allows you to align your change management efforts with industry best practices, optimizing your approach to achieve results. Leverage lessons learned from thousands of change and project leaders. Access best practices and benchmark data from anywhere through the Prosci eBest Practices. Continually updated, this app contains all of Prosci’s most current and relevant research. Browse all topics to sharpen your change management skills or use the Prosci eBest Practices to find answers to your current questions.
  5. 5. © Prosci Inc. All rights reserved. 5 What to expect in Prosci’s new 2016 benchmarking report: New Structure –  Organization –  Intro pages New Topics –  Culture –  Industry –  Change Agent Networks …much more…
  6. 6. © Prosci Inc. All rights reserved. Organization: Part Two: Change Management Application Chapter 4: Motivation and Justification Motivation Drivers that caused change management to be applied on the project Part Chapter Section Finding 6
  7. 7. © Prosci Inc. All rights reserved. Report Parts: PART ONE: Current State of Change Management PART TWO: Change Management Application PART THREE: Roles in Change Management PART FOUR: Adapting and Aligning Change Management 7
  8. 8. © Prosci Inc. All rights reserved. 8 Top 5-year Trends
  9. 9. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 9 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value What are the top three trends, in the discipline of change management, that you see developing over the next five years?
  10. 10. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 10 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value Nov 2015: Contributed chapter to leading PM text book Prosci Unified Value Proposition http://blog.prosci.com/integrating-change-management-with-project-management
  11. 11. © Prosci Inc. All rights reserved.
  12. 12. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 12 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value 1.  Increased use of a structured methodology 2.  Increased use of tools 3.  Increase in the general use of CM
  13. 13. © Prosci Inc. All rights reserved.
  14. 14. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 14 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value Agility Capacity Internal teams Internal roles Internal skillset Integration CMOs
  15. 15. © Prosci Inc. All rights reserved.
  16. 16. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 16 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value International scale Career paths Networks Step 1 Prosci Advanced Certification Tracks advancedtracks@prosci.com
  17. 17. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 17 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value Awareness Development Engagement Those who cannot effectively lead change efforts and actively sponsor change need not apply.
  18. 18. © Prosci Inc. All rights reserved. Trends: 5-year Discipline 18 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value Nice to have Must haveü û
  19. 19. © Prosci Inc. All rights reserved. 19 Top 2-year Trends
  20. 20. © Prosci Inc. All rights reserved. Trends: 2-year Internal 20 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training Within your organization what three trends in change management have you seen over the last two years?
  21. 21. © Prosci Inc. All rights reserved. Trends: 2-year Internal 21 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training 48% 62% 70% 81% 0% 100% Poor Fair Good Excellent 14% 32% 52% 71% 0% 100% Poor Fair Good Excellent 15% 42% 76% 94% 0% 100% Poor Fair Good Excellent 0% 100% Poor Fair Good Excellent Met or exceeded objectives On schedule On budget Change Management Effectiveness
  22. 22. © Prosci Inc. All rights reserved.
  23. 23. © Prosci Inc. All rights reserved. Trends: 2-year Internal 23 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training H E L L O my JOB is Change Manager Change Lead Manager PMO, who expands project delivery into Business Transformation Delivery including a CMO Head of Sustainable Change Change Management Consultant Change Management Specialist Principal Advisor - Change and Innovation Change Management Lead Organisational Change Manager Project Manager, Information Systems General Manager Organisation Change Business Transformation & Enablement Manager
  24. 24. © Prosci Inc. All rights reserved.
  25. 25. © Prosci Inc. All rights reserved. Trends: 2-year Internal 25 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training 71% 77% 2013 2015 Did integrate Did not integrate Excellent Good Fair Poor Integration impacted CM effectiveness Integration of PM and CM on the rise
  26. 26. © Prosci Inc. All rights reserved. Trends: 2-year Internal 26 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training When creating a CMO, answer the following questions: Where should it live? What should it do? How should it look? *Prosci ECM Suite https://www.prosci.com/enterprise-solutions/enterprise-change-management-capability
  27. 27. © Prosci Inc. All rights reserved. Trends: 2-year Internal 27 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training Broader application included: q  Involving a larger number of employees q  Broadening definitions of stakeholders q  Using performance appraisals q  Using CM for changes that are not formal projects q  Gamify-ing q  Using CM to facilitate business engagement
  28. 28. © Prosci Inc. All rights reserved. Trends: 2-year Internal 28 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training Used methodology Did not use Excellent Good Fair Poor Use of methodology mattered 11% 15% 23% 51% 0% 20% 40% 60% Consultant provided Internal Combo/hybrid Provider/thought-leader Methodology used
  29. 29. © Prosci Inc. All rights reserved. Trends: 2-year Internal 29 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training
  30. 30. © Prosci Inc. All rights reserved. Trends: 2-year Internal 30 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training 74% Had attended certification 86% Would recommend certification Value of certification Structured approach gained Build skills and credentials Acquire common and universal tools More likely to achieve desired outcomes
  31. 31. © Prosci Inc. All rights reserved. Trends Conclusion 31 1 Awareness of need 2 More resources/positions 3 Integration with PM 4 Establishment of CMOs 5 Broader application 6 Use of methodology/structure 7 Leadership support 8 Demand for training 1 Integration with PM 2 Continued maturation 3 Internal capabilities/ core competency 4 Recognized/accepted as a discipline 5 Executive engagement 6 General awareness of need and value 5-year 2-year
  32. 32. © Prosci Inc. All rights reserved. Prosci Best Practices in Change Management, 2016 Edition Available now! ® www.beinghuman.com | info@beinghuman.com.au| +61 2 9810 6264

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