Your leasing agents need to get better on the phone. Calls are constantly coming into your leasing offices, but leasing agents drop the ball too often on the phone. They miss valuable opportunities with prospective residents because of poor phone skills. The quickest, easiest way to turn phone leads into leases is to improve phone performance at your multifamily properties.

1. 7-Step Phone Skills Training for Your Leasing Agents

2. Phone calls are an integral part of property
management.

3. Calls are actually 3x more likely to convert than any
other type of lead.

4. It’s clear that phone calls are a big part of your bottom
line.

5. Are you making sure that your staff is trained to provide quality
service to the prospects calling your leasing office?

6. Without proper phone skills and training, your leasing
staff could be letting important leads slip through the
cracks.

7. Focus on these 3 steps to ensure leasing agent success
on the phone.

8. 1. Create the right call environment.

9. It’s important to create an environment that’s free of
distractions for both your staff and the caller.

10. Eliminate audio and visual distractions in your leasing
offices to keep the attention on customers.

11. It’s easy to forget information by the end of a call.
Make sure your staff has a pen and paper by the
phone.

12. 2. Don’t forget the small stuff.

13. It seems obvious, but many times simple questions, like asking
for a caller’s name, are overlooked.

14. Before jumping into conversation, have your staff
gather basic caller information.

15. Your staff should write everything down so your team
has a record of each caller.

16. 3. Build a connection.

17. Don’t jump into business mode right away on a call!

18. Building a relationship with callers will set your
community apart from other properties.

19. Relationships also lead to loyal renters, and loyal
renters are your best marketers.

20. There are 4 more steps required to properly train your
leasing agents to Own the Phone.

21. To learn more, download 7-Step Phone Training for
Your Leasing Agents.
7-STEP PHONE SKILLS TRAINING FOR
YOUR LEASING AGENTS